We have classified the 3 complaints from 2011 Ford Escape about STRUCTURE into the following categories.
I was driving and my back windshield broke loose from the car. i was driving on manchester rd no more than 40 miles an hour. upon checking ,one of the rear hinges had broke and the windshield was haniging by the other hinge. fortunately for myself and people behind me on the highway it held on. it is now clear that the other hinge is also rotted and i'm very lucky no one was injured. i was telling my coworker who has the same year,make , and model car about the incident and we decided to go out and look at hers. her hinges are also rotted and the same thing could have happened to her at any time. we then went on line where we found multiple complaints about this same issue. the following image is of the hinges. a friend came and pushed the windshield back up in place as much as possible because it downpouring into my car. then we ducktaped it to get me home. i did not want to let it hang again for the photos because i am afraid it will fall of completely. one image is of my car , the other of my coworkers.
On 2011 ford escapte rear hatch has devoloped corrosion and broke off. i have done research and found out that series from 2012 and early is having this problem. lucky i was not driving anywhere when this was done or it could have caused engery to cars around me and to myself or my young son with glass blowing into the car.
Rear window lift gate hinge broke when closed while stationary in driveway.
While driving to work, i noticed that the ford emblem on my steering wheel was off center, therefore making my car out of alignment but i had no idea how this had happened. i made an appointment to bring my car into town fair tire to get it realigned but was told that they couldn't do it because my engine cradle was extremely rusted so i would need to have that addressed at a mechanic. they also told me that they pulled the vehicle safety check they did on my vehicle from the year before when they changed my tires and there were no issues so this was very odd to them as well as to how this could've happened. i next brought it into my mechanic and was told that in order to fix the issue my entire front end frame would need to be replaced. $1600 later, my vehicle is back in line. ford motor company is claiming there are no recalls on my vehicle even though they did have recalls on the 2005 escapes for this same reason. i'm lucky i noticed and addressed this issue before something more serious happened like my engine dropping out of my vehicle on the highway or something. my vehicle isn't that old and only has 81000 miles on it. something seems off.
Ignition and electrical system, fuses,etc failure resulted in two spontaneous fires while the car was parked, destroying the car's ability to function. leawood, ks. police department has photographed the engine compartment and filed a police report
Tl* the contact owns a 2011 ford escape. the contact noticed streaks running down the vehicle's glass. also, the hinges for the glass on the liftgate experienced premature corrosion. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 71,000.
Driving a 2011 ford escape, and while waiting at a stop light heading south at a major intersection, upon the light turning green, i proceeded to enter the intersection at approx. 10 mph. next thing i know, i am t-boning a car that ran the red light entering the intersection from the east at 40 miles and hour. i was unable to see her approach because of a large truck on my left that was turning left to go east. the impact spun the car that ran the red light around 180 degress then hit a third car and stopped. there were no injuries amongst any of the parties involved in the accident. my concern is that my airbags did not deploy. the total front of my car was smashed in and the bumper just about torn off. damage incurred by my car made it a total loss. driverwho ran the red light was ticketed by the police. looking at the damage to the front end of my car, the airbags should have gone off.
Vehicle was parked. owner opened the rear window. on latch release (and window upswing) the left side of the window shot out and fell from the car -- window was being held onto the car only by the glass lift supports. the window liftgate hinges had deteriorated/broken apart from the anchor bolt on the window. approximately 3-5 months previously, owner noticed that a white substance had stained the rear window just below both liftgate hinges.
My 2011 ford escape rear liftgate latch won't open- caused by premature failure of an electrical actuator that unlatches (open) the lift-gate. the vehicle's liftgate only unlatches electrically (button switch operated). there is no way to open the liftgate manually if the actuator fails or in the event of vehicle's electric power failure. defective design, quality control/reliability issue as well as safety concern. there are apparently tens of thousands owners of 2008 to 2012 ford escape with the exact same problem as demonstrated by the following you tube link (over 69,000 views to date and growing): https://www.youtube.com/watch?v=bkxggqyxxo4
Tl* the contact owns a 2011 ford escape. the contact stated that when the fobik key was depressed to unlock the doors, the lift gate failed to unlock. the contact attempted to unlock the lift gate manually but the attempt failed. the failure recurred numerous times. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 29,000.
Sun roof shattered while in hot sun,later blew out onto the highway
The rear lift gate seal leaks and leave a puddle of water around the rear latch. sometimes the carpet in the back near the rear gate is damp. *tr
The rear tailgate window exploded while car was parked in the garage with the garage door closed. happened sunday at 6:45 pm with an outdoor temperature of 45 degrees fahrenheit. car had been in the garage all weekend, since friday early afternoon. no outside influence caused the breakage to happen. glass filled the back of the car and the entire back of the garage. falls right in line with nhtsa action number : pe11016. *tr
Rear window shattered while parked and rear window defroster working. *tr
Tl* the contact owns a 2011 ford escape. the contact noticed that the rear lift gate window shattered. the vehicle was taken for repairs. the manufacturer was notified of the incident. the approximate failure mileage was 36,000. updated 03/20/14*lj updated 03/20/2014 *js
The rear hatch will not open. first it started off with sometimes opening and then not opening. then as long as the vehicle was running, it would open. now it won't open at all. when i push on the button to open the door, i can hear it doing something, but the hatch remains locked. *tr
Tl* the contact owns a 2011 ford escape. the contact stated that the liftgate window was found to be shattered. the vehicle was taken to the dealer for inspection where they stated that they could not diagnose the cause of failure. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 37,000. the vin was unavailable. *tr
At approximately 9:00 am in the morning, the rear tailgate window was closed instantly shattering everywhere. *tr
I was t-boned while making a right hand turn in the driver's door. i was driving the car. the damage resulted in $15,500 + resulting in a total loss. i went to the er suffering from head trauma. i sustained a significant concussion, was out of work for 1 week. my air bags never went off. *tr
First issue is that the back back door wont open & there is no keyhole to unlock it either. second issue is that when it rains heavy water is coming through from the outside into all my doors & it stays there because there is no plug to let the water out. the cheapest option was to drill holes in the bottom of each door to let the water out.
Closing rear lift gate after the car remained stationary overnight, the window shattered onto the ground and into the trunk. low temperature from the night before was 19 deg f. subsequent clean-up efforts revealed scratches to car body and resulted in personal injury (lacerations). ford would not cover the repair cost based on vehicle mileage, despite explicit reference to pe 11-016 and to ford technical services bulletin 10-22-10. *tr
It was about 30 degrees and my 13 year old daughter went to put a item in my 2011 ford escape parked in my drive way. upon closing the rear lift gate the glass shattered into tiny pieces. this caused scratches and other body damage to the vehicle when the hydraulic arms and wiper blade assembly gave way when the glass shattered. the vehicle is 2 years old and under warranty. i called the dealer where i purchased it and was told to turn it into my insurance. no other help was offered!!! mind you its 30 degrees out and i have 2 young children and live in a rural area. i did as i was told and reported to my insurance co. they tried to hook me up with several glass places with no luck. the closest was 35 miles away and said it would be about 2 weeks to get the glass because its not something they have in stock. i had to drive to a local mechanic with no rear window in the middle of winter with two kids just to get it covered with plastic so i could have a car to drive. am i wrong to think ford could have done more to help???? *tr
After unloading items from rear cargo area, tailgate was closed, and the rear tailgate window exploded in my face spontaneously. it seemed as if the reciprocating arms perhaps did not collapse completely and went through the window. an individual who assisted in cleaning up the debris was cut by the glass. *tr
I filled my gas tank at a holiday gas station/store in escanaba, mi about 6 p.m., november 21 while traveling. i filled the tank, locked the vehicle, and went into the store for a snack. when i returned to the vehicle, an employee was sweeping up glass from my back window which she heard explode. the window was completely gone. there was nothing against the back window or the hatch back that would cause stress. fishing equipment was lying flat on the floor. i drove 200 miles home with no window. besides the employee witness, i filed a police report with the escanaba police. i contacted a ford dealership and was told to take pictures. i sent documentation along with the pictures to the dealership. that was not good enough for ford. i was told to take the car to the dealership where the body repair manager took pictures and sent them to ford who came back denying the warranty coverage on the glass "because it cannot be proven that this was a ford glass defect. i drove 200 miles round trip wasting an afternoon of my time. i have contact and talked with ford customer relations a half dozen time. i asked the witness to call ford customer relations to verify that i was not even in the vehicle at the time of the glass explosion. glass few from 10 to 15 feet in small, deadly pieces. luckily, i or someone else was not standing behind the car. i have not opened the back window for months finding it easier to remove item by lifting the hatchback door. in contacting ford customer relations, i was told that once a decision has been made, it could not be reversed. i asked to speak to someone in authority and was told that once a decision was made by ford, it could not be reversed and was given an address to write my complaint. *tr
Last year i purchased a 2011 ford escape and have been completely dissatisfied with my purchase. the selling dealer, tower ford in great neck, new york has done absolutely nothing to help me rectify my serious complaint and concerns with my vehicle. one of my biggest concerns is that the transmission slips, the accelerator pedal sticks, the brakes are very low, and a swishing liquid noise is heard in the fuel tank when stopping, the right side rear passenger door squeaks, and the center console is loose. i've brought my truck back to this dealer many times and all i receive is that they can not verify my complaint and concerns. i am concerned for my family and my safety. any help would be appreciated. *js
I pulled into a parking space next to the building where i work and the vehicle surged forward and hit the brick wall, broke a window and dented the building ac unit. damage to my vehicle hood, bumper and grille. cost to repair $4282.75. *tr september 25,2012 i took it to the ford dealer where it was purchased because it continues to surg forward on a daily basis. they were unable to find anything wrong with the vehicle.
While closing the rear hatch, the glass/hatch exploded into and outside of the car hitting my daughter in the face. there was not unusual tension or binding while closing the rear glass hatch. did not require additional effort to close it. the vehicle was in park, the engine was off,temperature outside approx 50 degrees. vehicle was warm as it had been previously driven updated 11/28/11 *bf *tr
Rear windshield exploded when my colleague was putting his belongings in the back of my suv. brand new car and the the car wasn't turned for more than 5 minutes. *tr
At 2700 miles the airbag warning light started to go on and vehicle was taken to dealer for a check on airbag problem. supposedly fixed, however one week later had to return vehicle to dealer due to airbag warning light again going on. problem supposedly fixed by tightening loose wirre cables in cable harness but one month later returned vehicle again as air bag warning was again coming on and there was concern as we didn't know if airbag would deploy if needed or worse may deploy at any time. advised that cause was excessive electrical resistance in wire cable harness and defective sensors.since that time there has been no further problem with airbag readiness warning. in fall of 2012 a new problem started which at first i thought might be due to leaving parking brake partially on. steering at 40 mph all of a sudden became very difficult and center console warning lights and traction warning light came on. after pulling off the road, stopping and restarting the vehicle there was no problem. problem started again in april 2013 with vehicle still under 10,000 miles. took vehicle to dealer and problem supposedly fixed. drove about 6 to 8 miles and problem occurred again with warning lights coming on and difficult to steer at freeway speed. returned vehicle to dealer and picked up two days later with problem supposedly cured. 4 days later all warning lights went on again and steering as before was difficult. had vehicle towed to dealer as all agreed it was not safe to drive.after a week of testing and work vehicle was ready . was advised that problem was loose wires in cable harness and faulty sensors. i have now been driving the vehicle about 2 weeks with no further problems but am greatly concerned that i may have purchased a defective and possibly dangerous vehicle. what protection do we have? *tr
Tl* the contact owns a 2011 ford escape. the contact stated the driver and the passenger front door failed and the doors would not open automatically or manually. the vehicle was taken to the dealer several times and they cleaned the door locks, but the failure was not corrected. the failure mileage was 8,429. the consumer stated at 8,429 the dealer replaced the door latch assembly. however, at 8,832 the front passenger door locked and now it will not unlock. updated 10/05/11