Problems with 2011 Ford Escape VISIBILITY

Tl* the contact owns a 2011 ford escape. while driving 60 mph, the sun roof exploded. there were no injuries. the dealer and manufacturer were not contacted. the failure mileage was approximately 100,000.

The rear tailgate window exploded while car was parked in the garage with the garage door closed. happened sunday at 6:45 pm with an outdoor temperature of 45 degrees fahrenheit. car had been in the garage all weekend, since friday early afternoon. no outside influence caused the breakage to happen. glass filled the back of the car and the entire back of the garage. falls right in line with nhtsa action number : pe11016. *tr

Tl* the contact owns a 2011 ford escape. while the vehicle was parked, the rear window shattered. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 50,000.

Car was parked and closed rear lift gate and rear window exploded on me. *tr

My car was sitting in my drive way. i heard what sounded like something exploded. i went outside to find my rear window had shattered. i called ford because i researched online and it seemed to be a common thing with these vehicles. the only thing they said was they had never heard of anything like that happening with this model and they couldn't do anything to help with the expenses. *js

Tl* the contact owns a 2011 ford escape. the contact noticed that the rear lift gate window shattered. the vehicle was taken for repairs. the manufacturer was notified of the incident. the approximate failure mileage was 36,000. updated 03/20/14*lj updated 03/20/2014 *js

Just as the lift gate closed, the rear window shattered. *tr

At approximately 9:00 am in the morning, the rear tailgate window was closed instantly shattering everywhere. *tr

Our ford escape was parked at the grocery store. after putting grocery bags in the back i shut the tailgate and the back window exploded. ford would not cover this since its past the factory 3 year warranty. no explanation for how this happened has been provided. *tr

On my way to work this am, i was in stop and go traffic due to a light snowfall last night. out of nowhere,my rear windshield imploded, shattering the entire window. when i had the body shop look at the broken glass, they felt the heating coils might have been too hot. this was based on their visual examination of the broken glass. it cost me $450 to replace this. there are multiple sites on the internet talking about this same issue with windows on the ford models. should this not warrant a recall? i called ford and they said they have not had any problems reported and there is no recall. can you help? *tr

I filled my gas tank at a holiday gas station/store in escanaba, mi about 6 p.m., november 21 while traveling. i filled the tank, locked the vehicle, and went into the store for a snack. when i returned to the vehicle, an employee was sweeping up glass from my back window which she heard explode. the window was completely gone. there was nothing against the back window or the hatch back that would cause stress. fishing equipment was lying flat on the floor. i drove 200 miles home with no window. besides the employee witness, i filed a police report with the escanaba police. i contacted a ford dealership and was told to take pictures. i sent documentation along with the pictures to the dealership. that was not good enough for ford. i was told to take the car to the dealership where the body repair manager took pictures and sent them to ford who came back denying the warranty coverage on the glass "because it cannot be proven that this was a ford glass defect. i drove 200 miles round trip wasting an afternoon of my time. i have contact and talked with ford customer relations a half dozen time. i asked the witness to call ford customer relations to verify that i was not even in the vehicle at the time of the glass explosion. glass few from 10 to 15 feet in small, deadly pieces. luckily, i or someone else was not standing behind the car. i have not opened the back window for months finding it easier to remove item by lifting the hatchback door. in contacting ford customer relations, i was told that once a decision has been made, it could not be reversed. i asked to speak to someone in authority and was told that once a decision was made by ford, it could not be reversed and was given an address to write my complaint. *tr

Tl* the contact owns a 2011 ford escape. the contact stated that upon closing the rear hatch door, the glass shattered and cut the contact's finger. the dealer was contacted and advised that they would call the contact back at a later date. the manufacturer was not made aware of the failure. the vehicle was in the process of being repaired. the failure and the current mileage was 16,500.

On 22 nov 2011 my 2011 ford escape xlt auto awd 2.5l i4 rear windshield exploded after closing tailgate/hatch! i look inside soon after to see if anything had been in the way to cause it and their was not! this would have only been my third time opening the hatch part as i usually open the glass part mostly and which i also did that day and there was not indication on my dash that anything was still open so later that day i had to open my tailgate and i closed it and my windshield exploded! i have since had it replaced and am writing to you to inform you of this so that i will not happen to others! i have looked online at carcomplaints.com and your site to see their are other complaints about rear windshield exploding which to be could be a safety issue for occupant and their families! i would like if possible for a review of all 2011 ford escape models to see if an upgrade to the hardware or support equipment needs to be done and maybe a safety bulletins to all 2011 ford escape owners to be aware of problem and how to prevent it! i was wondering if maybe it had anything to do with cabin pressure????? i say this because when you open the backseat windows i hear an echoing of sound in my suv and i wonder with a certain amount of pressure applied to closing rear gate the pressure pushing off backseats is causing rear windshield to blow out??????? v/r, concerned ford owner.... *tr

While closing the rear hatch, the glass/hatch exploded into and outside of the car hitting my daughter in the face. there was not unusual tension or binding while closing the rear glass hatch. did not require additional effort to close it. the vehicle was in park, the engine was off,temperature outside approx 50 degrees. vehicle was warm as it had been previously driven updated 11/28/11 *bf *tr

Rear windshield exploded when my colleague was putting his belongings in the back of my suv. brand new car and the the car wasn't turned for more than 5 minutes. *tr

The rear window exploded while the vehicle was at rest, after unloading groceries from the rear. the glass hatch was successfully closed but then shattered. *tt

My husband shut the lift gate on our 2011 ford escape and the rear window exploded into a thousand pieces. this vehicle has less than 2,000 miles on it. *tr

Tl*the contact owns a 2011 ford escape. the contact stated when ever the drivers side visor was used it would either move close to the rear view mirror. the contact did not notify the dealer of the failure. the contact was concerned about the safety risk if the failure occurred while driving. the failure and current mileage was 200. updated 07/08/11*lj updated 07/15/11

This is a more detailed description of the occurrence: i was about to leave work, temperature at 27 f. i loaded gear in my trunk of the vehicles not using the raised glass option, but the full door. upon closing the door, the rear windshield shattered and the glass fell on my hand on the way down, cutting it up. the piston rods on either side both broke out...looks like the plastic cracked on both. prior to shattering, the window appeared to have bubbles in it. dealer said that it was normal and cosmetic. ford extended warranty and customer support have said that their glass is not covered by warranty...so mile 1, if it shatters like this, the consumer is held liable. filing with insurance company and looking for a company that will cover a window failure. *tr

I closed the rear hatch of the escape and the rear glass exploded. the car was in the driveway of my house and the glass went everywhere, covering the cargo area of the vehicle and the driveway. there was nothing even close to touching the glass inside or outside of the car when it shattered. i received a small cut on my hand from the glass that i was able to treat myself. the vehicle was about a week old at that time and we took it back to the dealer to have them address the issue.

I was closing the back hatch on my 5 week old 2011 ford escape when the back glass shattered everywhere. i contacted ford motor company and they related to me that the back glass was not covered. so, of course i had to re-place my back glass for approx $400. exactly 2 days after the new glass was installed, it happened again. when closing the liftgate the back glass shattered. this time the glass company replaced it for free, but when contacting the ford company and dealership they were very rude and disrespectful. after contacting the better business bureau, still nothing was done. it has not happened since, but now i try not to put anything into the back of my car so i don't have to lift the hatch. *tr