Tl* the contact owns a 2009 ford escape. while the vehicle was stationary, the hinges of the rear window disintegrated and caused the glass to become unstable in the vehicle. the vehicle was repaired by the contact. the manufacturer was made aware of the issue. the failure mileage was 92,000. the vin was not available.
Tl* the contact owns a 2009 ford escape. the contact stated that while closing the rear lift gate glass, the passenger side hinge suddenly fractured causing the lift gate glass to become unsecured. the vehicle was taken to the dealer who indicated that the hinge needed to be replaced. the manufacturer was notified of the failure but no solution was offered. the failure mileage was 97,000.