Vehicle powertrain equipment failure at 34k miles consistent with nhtsa campaign # 18v390000 and ford recall 17s16. no accidents or injury resulting from the failure. required replacement of engine and transmission components including the torque converter. repairs took almost six weeks to complete due to parts availability.
2018 ford edge with 25,000 miles, took it to the dealer with a check engine light and the service dept told me the engine is defective and will need to be replaced.
Let me start by saying your sales team was great, made the car buying part of this easy....maybe too easy in that i made a quick decision to buy without researching what complaints there were about this vehicle. i am a home health nurse and traded my honda accord in to your dealership as i needed something with more room to store my work supplies while still maintaining decent gas mileage. i have never been more disappointed in a new car. i was so pleased with the service during the purchase. but this car is not what it is claimed to be. they claim 20-29 mpg, which is why i purchased this to stay within a reasonable gas mileage. i am not even getting 16 mpg!!!! the car blows warm air all the time, unless the ac is on. the air also blows a faint motor/gas smell. my rear window squeaks when you roll it down. i can not afford to be filling up twice a week, especially after the amount of money i pay a month for the lease payment. then today, my steering wheel locked and wont move up/down front/back!!! sadly, i feel i should have listened to my husband and stayed away from a ford. i hope you can steer my a direction in which this can be addressed. i already have an appointment with a ford dealership (who happens to be a good friend of ours), but i'm not feeling too confident at this point.
The low beam headlights are so weak that when the road is wet at night or when driving near ambient lighting such as street lights you can't see any markings on the road such as the centerline of the road. there is also exhaust fumes coming into the car when driving with the windows up or slightly rolled down and when the climate control system is in recirculating mode. these fumes make me dizzy and cause me to have blurry vision. i almost completely blacked out twice already and i owned this car for three weeks. i didn't know that ford edge had these problems and the salesman of course never mentioned them. these problems with the exhaust happen while driving slowly under 20 mph and at higher speeds on the highway when the recirculating mode is on with or without the air conditioning turned on. i have driven with the climate control totally off and still the fumes come inside the car. it's as if the body of the car is creating a vacuum that pulls the exhaust back into the car because i can have to climate system off and the windows open and exhaust gets sucked in. this car is s $36,000 death trap and i paid the full price so i'm screwed.