Let me start by saying your sales team was great, made the car buying part of this easy....maybe too easy in that i made a quick decision to buy without researching what complaints there were about this vehicle. i am a home health nurse and traded my honda accord in to your dealership as i needed something with more room to store my work supplies while still maintaining decent gas mileage. i have never been more disappointed in a new car. i was so pleased with the service during the purchase. but this car is not what it is claimed to be. they claim 20-29 mpg, which is why i purchased this to stay within a reasonable gas mileage. i am not even getting 16 mpg!!!! the car blows warm air all the time, unless the ac is on. the air also blows a faint motor/gas smell. my rear window squeaks when you roll it down. i can not afford to be filling up twice a week, especially after the amount of money i pay a month for the lease payment. then today, my steering wheel locked and wont move up/down front/back!!! sadly, i feel i should have listened to my husband and stayed away from a ford. i hope you can steer my a direction in which this can be addressed. i already have an appointment with a ford dealership (who happens to be a good friend of ours), but i'm not feeling too confident at this point.