Tl* the contact owns a 2014 ford edge. the contact received notification of nhtsa campaign number: 16v384000 (air bags). the contact stated that the recall repair was exceeding a reasonable amount of time. the manufacturer was not notified. the dealer (greenwood ford in orlando, fl, 1-888-984-4895) was notified and informed the contact that the parts were not available. the vin was unknown. the contact had not experienced a failure.
Tl* the contact owns a 2014 ford edge. the contact stated that the passenger side air bag turned off by itself and the air bag indicator illuminated. the vehicle was taken to ed butts ford (1515 n hacienda blvd, la puente, ca 91744) where it was diagnosed that the air bag module failed. the vehicle was not repaired. the manufacturer was notified and opened case number: caf14242952. the failure mileage was 48,350. the vin was not available.
Driver lost control while driving. the 2014 ford edge drove into the ditch at about 45 miles per hour. multiple trees were taken out then car collided front on with a large tree, which stopped the vehicle. impact caused driver to hit head on the steering wheel, causing a concussion. the air bags did not deploy.
This problem has been confirmed to exist in both a 2011 and a 2014 ford edge. with a passenger weighting 72-75 lbs in the front passenger seat, the air bag turns on and off depending on how the passenger is sitting on the seat. this same passenger has traveled almost 50,000 miles in a 2011 mustang which has a similar sensor system and has never had the air bag turn on. we are able to reproduce this problem at will. this information suggests a problem in the ford edge with the software that monitors the front passenger seat sensors and determines when to turn on the front passenger air bag. this was reported to ford on 07/22 and we checked on it on 09/23 and there was no update, indicating that they have not taken any action on this.
Tl* the contact owns a 2014 ford edge. the contact stated that with a passenger seated in the front passenger seat, the air bag system would erroneously turn on when the passenger changed position in the seat. the vehicle was taken to the dealer who was unable to determine the cause of the failure. the manufacturer was notified of the failure. the vin was not available. the failure mileage was 500. the vin was not available.