Active headrest passenger side deployed while driving 10 mph on dry road. headrest internal mechanism is broken and unable to reset.
Front seats head rests retaining pin plastic c cup holders failing and letting head rest snap forward with tremendous force toward head of driver or passenger. basically a plastic part holding a steel pin that hinges failing. if while driving could create concusion to either driver or passenger. sounds like cherry bomb going off. the vehicle in my case was in garage not moving, just by chance. it blew up.
The passenger active head rest deployed while parked in the driveway. the metal clip inside the head rest broke the plastic holding it. i contacted dodge and they had a guy come and take pictures and then a few weeks after that i received a letter stating they would not cover the cost of the head rest. it's a defective head rest, there should have been no reason as to why it deployed and broke.
My head rest has came apart & the dodge dealer doesn't know how to put it back together. i was told it is part of the air bag recall & i just had that fixed yesterday. i drive with my seat straight up & i'm unable to do so because of the head rest.i met a guy from dodge & he took pictures & made a report but that was 3 weeks ago. i need something done. i was driving my car when my head rest exploded on a side street if i would of been on the highway i would of probably wreaked . i need help with this!!
2010 dodge journey. consumer states poor design of vehicle. consumer states a metal post that sticks out from seat smashed her grandson's index finger *tgw the consumer stated the incident happened when she flipped the seat down. *jb
Tl* the contact owns a 2010 dodge journey. the contact stated the vehicle was not equipped with a rear center seat frame cover and the occupant positioned in the seat sustained injury to the right leg due to the metal tracks within the seat frame. the vehicle was taken to an authorized dealer where they stated the vehicle was designed without the seat frame cover. the manufacturer was not made aware of the problem. the approximate failure mileage was 300. updated 08/31/11*lj updated 09/09/11
Tl* the contact owns a 2010 dodge journey. the contact stated when sitting upright in the drivers seat, the head rest would push his head so far forward that his chin would rest on his chest. the contact also could not rest his shoulders against the seat. the passenger seat did not have the same failure. the dealer advised that he could readjust the headrest but when attempting to do so, the head rest would only move forward and backward. the dealer was unable to adjust the headrest where the contacts chin was not on his chest. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was approximately 150 and the current mileage was approximately 6,000.