The car was parked in the driveway. i was sitting on the driver side middle seat, not sitting back, as the seat was reclined too far for me to sit with my back against the back of the seat. when i was trying to bring the seat back forward from the leaned back position, the head rest came down and slammed into my neck it's as if the mechanism thought the seat were going to be stowed into the floor. i have been suffering from a massive headache since this happened. i will be going to my doctor when i return home, to see if there is any serious injury. there was nothing conclusive in the diagnosis. this needs to be addressed, as it could cause severe injury.
Tl* the contact rented a 2019 dodge grand caravan. the contact was seated in the rear of the vehicle behind the driver's seat. while attempting to adjust the seat, the headrest struck the back of the contact's neck. the contact stated that she was experiencing headaches due to the injury. medical attention was not received. the contact informed avis car rental san francisco international airport (780 n mcdonnell rd, san francisco, ca 94128, (650) 877-6780) of the failure. the manufacturer was not notified of the failure. the cause of the failure was not determined. the vin was unknown. the failure mileage was 11.