The head restraint for inside the headrest for both the driver and passenger seat have brackets that will randomly fail.
The driver side head rest deployed while i was driving. the pin that was holding the headrest in place gave way due to the plastic holding the pin failed. it looks like heat stress on the plastic.
Drivers side head restraint deployed while driving normally causing neck injury.*dt car was not repaired.*jb
The passenger side headrest deployed without collision. i did not hear it deploy so i'm assuming it happened when the van was parked and i was not in it. unsure if van was running or off. the reason it deployed is plastic parts that should be attached to metal pin inside broke. dangerous design! i have read about this issue with many other people's 2015 dodge grand caravan. the $900.repair cost for these defective headrests is ridiculous! especially knowing it may happen again.
Tl* the contact owns a 2015 dodge grand caravan. while driving approximately 5 mph, the front passenger side head rest erroneously activated. upon inspection, it was determined that the internal bracket fractured, causing the head rest to deploy. the passenger seat was not occupied during the failure. the cause of the failure was not determined. consumer contacted the dealer where vehicle was purchased was notified of the failure, but no assistance was offered. the manufacturer was not notified. the failure mileage was 70,000. consumer is currently using zip ties to hold head set in place and air bag safety feature is disabled *jb
Our van was stationary, no moving and the driver headrest deployed.
The driver headrest deployed without a crash, just happened out of nowhere. it was stationary.
Drivers side active headrest deployed while vehicle was sitting in the garage. in pictures it can be seen that the plastic fatigued and failed at the retention pin.
Aug 3, 2019 just got off interstate-44. i was stopped, & was getting gas at murphy usa, in a commercial lot, on a city street. vehicle was parked, stationary and not running. i was outside the vehicle. my 3 son's were inside the van. my 15 year old son had his head on the passenger headrest when it randomly deployed for no reason at all. no wreck, no reason. the headrest popped so loudly i thought it was a gunshot near us. it frightened us all. my 15 yr old son had neck pain from the unexpected expulsion forward when his headrest randomly deployed for no reason...his pain continued as he began to get more stiff so he was scheduled , seen and adjusted at the chiropractor. he had a few appointments to get the pain to stop. i called graven chrysler of lebanon mo where i purchased the van to get it repaired. i was told i would be responsible for the replacement due to no recall yet!. the van has approx. 56,000 miles and i have extended warranty with bumper to bumper. i was then told both headrests would be replaced ubder the warranty yet that was over 6 months ago. i was still told today they cannot get new parts in. maybe next month? i am scared to drive my vehicle! had this happened while i was driving -it is likely i'd have wrecked and killed many people! !!this is a major, dangerous, defect in manufacturing! it is an extremely hazardous condition to drive with defective headrests! my son was injured, i 've feared driving it for 6 months and after 6 months still nothing has changed or been fixed,! it is embarrassing for us to have to tell people about he defect and ask them to sit in the back. this has to qualify for a recall! this should shame crysler dodge! it certainly is not acceptable business practice and leaving a spreading a poor reputation for our local dealer, as well as for all chrysler dodge brands. someone will wreck if they haven't yet!
On this 2015, florida based, dodge grand caravan with 58,640 miles, the passenger side active head restraint deployed with the car parked in the driveway and no one in it. it could not be reset as the thin plastic bracket that held a metal restraining bar in place disintegrated under the pressure of the deployment spring and released. in fact it appeared that multiple plastic parts had broken. checking the internet, this appears to have happened in hundreds of other vehicles in multiple models and model years and dodge/chrysler has made no attempt to fix the problem or warn the owners. there are also at least two separate law firms pursuing class action lawsuits regarding this. there also appear to be hundreds of complaints on this site. if this happened on the driver's side while the car was in motion, an accident could have resulted. the dodge dealer said they have no obligation to fix this and that replacing each head restraint would cost close to $900. they also could not say the driver's side head restraint wouldn't also deploy unexpectedly. one wonders if there haven't already been significant or even fatal accidents related to this. getting hit by the headrest would cause injury alone this appears poorly designed. the idea of putting a thin plastic bracket under constant strong spring pressure for years is just asking for trouble, especially for vehicles in florida where temperatures in parked vehicles can remain well over 120 all day. how can thin plastic be expected to take this for the life of the vehicle? these parts should be metal. i pushed the deployed headrest back together and secured it with two cable zip ties. as dodge can't tell me if the other headrest won't also deploy, i have also secured it with cable zip ties to guard against its unexpected deployment. where is the nhtsa in all this? at least change the design.
Tl* the contact owns a 2015 dodge grand caravan. while driving approximately 40 mph, the driver's seat headrest completely detached without warning. the contact heard a pop sound as the headrest detached, which caused the driver's head to propel forward and almost strike the steering wheel. the dealer and manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was 70,000.
The headrest deployed while parked and unoccupied. the plastic retention loops snapped and broke.
My daughter entered the van through the front seat and crawled through the center back to her seat behind the front passenger seat. as soon as she was getting into her car seat the front passenger headrest deployed. we were parked and in an unstarted vehicle in my driveway- no collision involved. thank god it deployed just seconds after my daughter was clear of it. there was no contact being made with it. my husband tried to reassemble it but there's a plastic bracket that is broken. now after looking into it, i see there is a lawsuit pending over this and around 100 complaints. i am nervous about the driver's side one deploying while driving. this is an issue!!!
Driver's side headrest defective plastic housing. did not deploy, the plastic mold broke. google search reveals this is a common problem in the caravans/town & country models as far back as 2011. there are several youtube videos on how to "fix" it. not a result of a crash, we were loading up for a trip, no one was even in the seat, nor was the vehicle on.
Entering the vehicle i sat down in the seat and the drivers headrest deployed hitting me in the back of the head. the car was not running, the passenger headrest did not deploy. upon closer examination, part of the plastic headrest broke releasing the pin that is retained by a solenoid. the headrest cannot be reset because the plastic that retains the pin is broken. the dealer says the headrest is not covered under warranty. is it not part of the safety restraint system? should it not be covered? a search of google shows that this is not the first one to break and u-tube even shows how to jury-rig a repair. probably not very safe!
Takata recall. passenger headrest exploded, sounded like a gunshot and nearly caused an accident. i am disabled and drive with hand controls. i am very much afraid of the same thing happening with my driver's headrest. replacement charge was $1006.64. i have the invoice but can't scan! i was just driving in my subdivision when it happened. invoice date is 7-2-18.
Tl* the contact owns a 2015 dodge grand caravan. while the vehicle was stationary, the clips inside the headrests fractured and caused the headrest air bags to deploy on the front driver and passenger seats. there were no injuries. moberly motor company (1520 n morley st, moberly, missouri 65270) was made aware of the failure and diagnosed that the headrests needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and provided the contact with case number: 346-091-77. the failure mileage was approximately 59,000.
The active-restraint head rests deployed while driving through a parking lot making a loud bang that sounded like a gun shot. the deployment of the active-restraint head rests was a distraction to the driver and if anyone had been in the passenger seat it could have caused an injury. the van is still under warranty and the dealership could not tell us if reseting the headrest would be covered under our warranty or not.