I was supposed to have had recall service completed on my vehicle july 23, 2017. a few days later, i started experience a banging noise and shaking of the car. i contacted service to schedule an appointment and no one returned my call. a little more than a week later on august 4th, while driving between 40 and 50 mph, the car started making a grinding noise, lost power, slowed down as it started to sputter. the sounds and feeling, reminded me of driving a manual car and having it in the wrong gear. i have taken the car in to three dealerships, five times now. only to be told, no codes were found so nothing can be done. dodge needs to train its mechanic how to diagnose cars without a code and listen to their customers.
While driving my 2017 dodge durango citadel (6980 miles) home from work, i had the adaptive cruise control set. i was in a steady line of traffic and cars lined up behind me. the truck started to steadily decrease in speed, there were no objects in the path of the vehicle and the car in front was at least 6 car lengths ahead. when i tried to accelerate the vehicle nothing happened when i tried to accelerate, i then attempted to brake, my brakes were not active as well. i placed my hazard lights on and attempted to turn the steering wheel slightly to move my vehicle from the road. however, at this time my steering had tightened and i could not move my vehicle. i ended up coasting to the right side of the road until my vehicle came to a stop. nothing was working on my truck. i could not open my door or let my windows down. it was like i was trapped inside. finally, i was able to get my windows down after 3 or more minutes. when the towing service picked my vehicle up, the back windows would not roll up and my lift gate opened by itself. we got the lift gate back down manually. however, the vehicle would not start. if you placed your foot on the brake, pushed the start button it just made a clicking noise. the vehicle is currently at the dealership and will be looked at tomorrow, 9/26/17. this could have been a horrible, fatal accident. some type of investigation needs to take place into this matter. my son and i travel many miles a week and this would have definitely been fatal if we were on the interstate on an inside lane.
Tl* the contact owns a 2017 dodge durango. while the vehicle was idling at a traffic light with the automatic mode or stop/start feature activated, it lunged forward when the contact's foot released the brake pedal. the contact's vehicle crashed into the rear of another vehicle. a police report was filed. the contact sustained injuries consistent with a cervical strain and bruised ribs, which required medical attention. the occupant in the other vehicle suffered no injuries. the contact was able to drive the vehicle away from the scene. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 6,999.