Takata recall loss of power steering, at any speed.
Bought a used durango 5 months ago at an official dodge dealership in new hampshire, was told that it was in great condition. came back to the same car dealership for a state inspection to find out that they failed us for a leaking steering gear/rack, charging us an overpriced cost of $1900. come to find through another mechanic shop that this was not worth a fail and that it was not in need of an immediate fix. the dodge dealership made us feel pressured to get this fixed right away. the 2014 durango with only 63000 miles should not already have an issue like this.
Three weeks ago, the power steering failed on my suv while in motion on a city street. it tightened up severely, making it very difficult to steer. the dodge dealer says the electric power steering control module is faulty and the part is on back order. today (dec.19), i was told the part would not be available until sometime in january. a parts representative offered to locate a generic part from another manufacturer, which i declined.
2 weeks ago my steering went out. my mechanic says the electric power steering is faulty and the part is on back order and no one can tell him when it might be available but the manufacturer did tell him that there are 160 customers waiting on this part. i am currently without a vehicle due to this, as are the other 159 customers waiting.
Tl* the contact owns a 2014 dodge durango. while driving, the temperature gauge and power steering indicators illuminated. the contact drove home, inspected the vehicle, and diagnosed that the water pump failed. the contact stated that the water pump failed due to defective materials. the vehicle was not taken to a dealer for diagnostic testing or repairs. the manufacturer was notified of the failure. the failure mileage was 60,000.
Recall
Vehicle is a new company vehicle and had approximately 507 miles on it when the incident occurred. i was driving and vehicle lost power steering and started to smoke from under the hood. pulled into next safe parking lot and opened hood. couldn't see any flames and after about 5 - 10 minutes smoke stopped. tried driving vehicle and it seemed ok except for no power steering. drove vehicle home and called the 800 number for customer service for chrysler, dodge and they told me to call a local chrysler, dodge dealer for a service appointment. called local dealer and they told me to bring vehicle in two days later for service. according to the invoice, the power steering pump leaked from behind the pulley. fluid also leaked onto the serpentine belt. updated 03/11/15