2019 Dodge Charger Owners Manual - ASSIST AND SOS MIRROR — IF EQUIPPED

ASSIST AND SOS MIRROR — IF EQUIPPED

Assist And SOS Mirror

If equipped, the rearview mirror contains an ASSIST and a SOS button.

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NOTE:

Your vehicle may be transmitting data as authorized by the subscriber.

The SOS and ASSIST buttons will only function if you are connected to an operable LTE (voice/data) or 4G (data) network. Other Uconnect services will only be operable if your SiriusXM Guardian service is active and you are connected to an operable LTE (voice/data) or 4G (data) network.

ASSIST Call

The ASSIST Button is used to automatically connect you to any one of the following support centers:

Roadside Assistance – If you get a flat tire, or need a tow, just push the ASSIST button and you will be connected

to a representative for assistance. Roadside Assistance will know what vehicle you’re driving and its location. Additional fees may apply for roadside Assistance.

SiriusXM Guardian Customer Care – In-vehicle support for SiriusXM Guardian.

Vehicle Customer Care – Total support for all other vehicle issues.

SOS Call

Push the SOS Call button on the Rearview Mirror.

NOTE: In case the SOS Call button is pushed in error, there will be a ten second delay before the SOS Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the SOS call button on the Rearview Mirror or press the cancellation button on the Device Screen. Termination of the SOS Call will turn off the green LED light on the Rearview Mirror.

The LED light located between the ASSIST and SOS buttons on the Rearview Mirror will turn green once a connection to a SOS operator has been made.

Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit the following important vehicle information to a SOS operator:

Indication that the occupant placed a SOS Call.

The vehicle brand.

The last known GPS coordinates of the vehicle.

You should be able to speak with the SOS operator through the vehicle audio system to determine if addi- tional help is needed.

NOTE:

Your vehicle may be transmitting data as authorized by the subscriber.

Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be able to open a voice connection with the vehicle to determine if additional help is needed. Once the SOS operator opens a voice connection with the vehicle’s SOS Call system, the operator should be able to speak with you or other vehicle occupants and hear sounds

occurring in the vehicle. The vehicle’s SOS Call system 7

will attempt to remain connected with the SOS operator until the SOS operator terminates the connection.

The SOS operator may attempt to contact appropriate emergency responders and provide them with impor- tant vehicle information and GPS coordinates.

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WARNING! (Continued)

Emergency Services Agent. All occupants should exit the vehicle immediately and move to a safe location. Never place anything on or near the vehicle’s operable network and GPS antennas. You could prevent oper- able network and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable network and GPS signal reception is required for the SOS Call system to function properly. The SOS Call system is embedded into the vehicle’s electrical system. Do not add aftermarket electrical equipment to the vehicle’s electrical system. This may prevent your vehicle from sending a signal to initiate an emergency call. To avoid interference that can cause the SOS Call system to fail, never add aftermarket equipment (e.g., two-way mobile radio, CB radio, data recorder, etc.) to your vehicle’s electri- cal system or modify the antennas on your vehicle. IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY REASON (INCLUDING DURING OR AFTER AN ACCIDENT), THE UCONNECT FEATURES, APPS AND SERVICES, AMONG OTHERS, WILL NOT OPERATE.

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SOS Call System Limitations

Vehicles sold in Mexico DO NOT have SOS Call system capabilities.

SOS or other emergency line operators in Mexico may not answer or respond to SOS system calls.

If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is de- tected, and at the beginning of each ignition cycle:

The Rearview Mirror light located between the ASSIST and SOS buttons will continuously be illuminated red.

The Device Screen will display the following message “Vehicle device requires service. Please contact your dealer.”

An In-Vehicle Audio message will state “Vehicle device requires service. Please contact your dealer.”

The vehicle battery loses power or becomes discon- nected during a vehicle crash.

LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed.

Equipment malfunction at the SOS operator facility.

Operator error by the SOS operator.

LTE (voice/data) or 4G (data) network congestion.

Weather.

Buildings, structures, geographic terrain, or tunnels. 7

Even if the SOS Call system is fully functional, factors beyond FCA US LLC’s control may prevent or stop the SOS Call system operation. These include, but are not limited to, the following factors:

Delayed accessories mode is active.

The ignition is in the OFF position.

The vehicle’s electrical systems are not intact.

The SOS Call system software and/or hardware are damaged during a crash.

NOTE:

Your vehicle may be transmitting data as authorized by the subscriber.

Never place anything on or near the vehicle’s LTE (voice/data) or 4G (data) and GPS antennas. You could prevent LTE (voice/data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable LTE (voice/data) or 4G (data) network connection and a GPS signal is required for the SOS Call system to function properly.

General Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, includ- ing interference that may cause undesired operation.

NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.