Tl* the contact owns a 2017 chrysler pacifica hybrid. the contact received notification of nhtsa campaign number: 17v371000 (hybrid propulsion system) however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was not contacted. the manufacturer was contacted 800-853-1403, was made aware of the issue and were not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.