Tl* the contact owns a 2020 chevrolet trax. the contact stated while driving at approximately 30 mph, passenger reached for an item in the center console and inadvertently touched the gear shiftier. the vehicle shifted from drive to neutral with no warning lights illuminating. the contact was able to brake and shift back to drive. the contact stated later tested the shifter while parked in driveway, was able to shift from drive to neutral with a light touch. the vehicle was taken to bical chevrolet of valley stream (709 w merrick rd, valley stream, ny 11580) where no failure was diagnosed and was informed all vehicles were designed that way. the manufacturer was notified, a case was opened and awaiting a return call. the failure mileage was approximately 900.
Tl* the contact owns a 2020 chevrolet trax. the contact stated that while driving at an undisclosed speed, the transmission slipped and inadvertently changed gears while the vehicle shuddered. there were no warning indicators illuminated. the vehicle was taken to (bennett chevrolet dealer, (6721 e black horse pike, egg harbor township, nj 08234, (609) 641-0444) to be diagnosed. the technician was unable to deduce the cause of the failure. the vehicle was not repaired. manufacturer was made aware of the failure and informed the contact to take the vehicle back to the dealer. the failure mileage was approximately 13.