Tl* the contact owns a 2016 chevrolet suburban. the contact stated the air conditioner failed to produce cold air through the vents. the vehicle was taken to all star chevrolet (11377 airline hwy, baton rouge, la 70816) where it was diagnosed with an air condenser leak. the contact was also advised that the vehicle was over the mileage for manufacturer to cover repairs under special coverage adjustment: n162080780. the vehicle was repaired. the manufacturer was contacted but offered no assistance as the vehicle was over the mileage. the contact was upset as she did not receive the notice for special coverage adjustment: n162080780. the approximate failure mileage was 70,000.
At times, the entire electrical system fails while the vehicle is operating. typically, it quickly reboots, but at times will not restart for several minutes. this has happened while making a hard turn at low speed, in which the power steering fails, wheel jerks, and entire electrical system and engine become disabled, and has also happened at highway speed while operating on cruise control, with the electrical system typically shutting down when the blinker is engaged to change lanes. when electrical shuts down, results in complete loss of all electrical systems including power steering, brake assist, engine power, lights, etc.
My ac condenser went out 2 days after having my car serviced at the chevy dealership. called chevy and said nothing they could do to help me.
Tl* the contact owns a 2016 chevrolet suburban. while driving low speeds, the brakes failed. the contact had to use force when depressing the brake pedal to stop the vehicle. also, the check engine warning indicator illuminated. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not made aware of the failure. the failure mileage was 200,000.
Tl* the contact owns a 2016 chevrolet suburban. the contact stated that there was a knocking sound in the engine compartment while driving at any speed. the sound occurred without warning. also, water leaked into the vehicle via the external antenna when it rained. the vehicle was taken to peltier chevrolet (903-705-7933, located at 2700 w sw loop 323, tyler, tx 75701) where the technician stated that there was no recall and that the warranty expired. the manufacturer was made aware of the failure and confirmed what the dealer stated. the vehicle was not repaired. the failure mileage was approximately 50,000.
Since purchase, our vehicle has been towed into the dealership because it would not turn off and we had to disconnect the battery. the vehicle did that 2 more times after being towed in. it has had new motor mounts, new rotars, and has been in a gm service center 16 times. the most recent incident was when the vehicle died on a highway with 2 children in the car. please see attached work history for the vehicle
Tl* the contact owns a 2016 chevrolet suburban. while driving 30 mph, the vehicle failed to accelerate. also, the brakes failed to respond when the brake pedal was depressed and the vehicle stalled. the failure recurred two more times. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failures. the approximate failure mileage was 14,000.
While driving vehicle goes into "engine power is reduced mode" preventing any accelaration. once you tap the brakes - that is your new maximum speed. if going up an incline and you slow down - new maximum speed. the vehicle will not accelerate. to make a left turn - the vehicle has to be restarted before there is any sort of power/acceleration to cross the road. a very dangerous situation especially if you cannot easily pull to the right side of the road out of harms way. this has happened 3 times with a brand new 2016 chevy suburban. resulting in a close call to an accident. when getting towed the vehicle didn't have enough power to drive up the tow truck bed and had to be winched up.