Tl* the contact owns a 2016 chevrolet equinox. while driving various speeds, the instrument panel went black. the vehicle was taken to moss bros. auto group (12625 auto mall drive, moreno valley, california 92555, (951) 485-3500) to be diagnosed, but the failure could not be duplicated. afterwards, the power steering seized and the vehicle stalled without warning. the contact stated that the vehicle would not restart when prompted. the vehicle was towed to tom bell chevrolet (800 alabama street, redlands, california 92374, (909) 283-0690) where it was determined that the vehicle exhibited "low voltage". the battery was replaced in 2016. the contact stated that the diagnostic trouble codes were erased; therefore, the dealer could not duplicate the "low voltage" failure reading. additionally, an alarm sounded, the seat belt warning indicator illuminated, and the instrument panel gauge readings were inconclusive. the manufacturer was made aware of the failures and provided case number: 8-4836904116. the failure mileage was 10,155.
While driving through a residential area and making a right hand turn, the steering wheel locked in the right hand position. to avoid a crash, i quickly turned the wheel to the left. this occurred two times prior , during the course of a year of owning the car. when it occurred the first time, i just assumed i slipped on a piece of ice that was left over from a storm. however, on the third time, as i turned the wheel to the opposite direction, my key chain broke off from the key fob and the remainder of keys on the key chain. (i had multiple key rings, shopping reward fobs, etc on keychain). what was left was a small portion of the key left stuck inside the ignition. i was unable to turn the vehicle off. it was then towed to the dealership (car running) and i was told that a set of plyers had to be used to remove the key from the ignition.