I bought a 2016 chevrolet cruz ng on september 7, 2016. on september 10, 2019, i took my vehicle to the chevrolet agency to check the water filtering of the 3 light stop of the car, it leaked water again after the repair of the recall n162064340 . on this visit i was notified that the car had a recall of the steering system (recall n182201620) which presents a failure in the packaging of the steering box causing moisture to enter the part and deactivate the power steering. after checking the car the agency indicated that there was no problem with the steering system and the agency closed the recall n182201620. on november 5, 2019, when i started my vehicle and put it in drive, the steering system was deactivated, preventing me from turning, i immediately stopped the vehicle, and the board threw a message 'the power steering has been deactivated, drive with caution', the steering wheel is completely hard and it is not possible to manipulate it. i contacted the agency and the car was towed to the chevrolet workshop at my cost, the agency analyzed the fault and responded that it was not related to recall n182201620 (same fault that is no longer shown on the gm page) and that the the car had no guarantee, the agency notified me that i should pay for the change of the part. talk to gm 01800 and i report the situation, they contacted me after 72 hours without an answer, after 6 days gm's response was that the vehicle had no warranty and that they would not repair it, the advisor indicated that the recall of the steering system was the responsibility of the agency and that gm was not responsible, they refused to give me a technical response of the failure of the piece and they violation of iatf rule 16949: 2016 clause 10.2.6, they refused to perform an analysis of the piece failed and refused to change or repair the fault of the steering system for free.
My 2016 chevy cruze ls started making a roaring noise while driving down the road then the steering got very stiff i barely made it home and i called the dealership and they informed me that if i continue to drive the car this way the steering will lock up at anytime and it could cause a very bad accident for i will not have no control over the car.
2016 chevy cruze ltz faulty battery negative cable causing battery corrosion, while driving car has power steering errors (loss of stable steering capabilities), traction system errors, reduced vehicle power, problems with cruise control (speeds up by itself). contacted gm and informed them of this issue. they denied coverage, despite having identified the same safety issues with the 2011-2015 models.
I was driving on the highway on my way to drop off my daughter to the babysitter when suddenly my steering wheel started getting hard and the car wouldn't run, i kept pushing the gas petal and nothing, my car wasn't running. when suddenly the check engine light started blinking and the traction control light as well. the car was off in the middle of the freeway, luckily there was traffic and the cars were barely moving. until finally i turned it back on and continued driving. the following day when i was leaving to go to work my car felt hard and the engine was shaking ridiculously and i'd push on the gas petal on the car and it wouldn't drive. i had to leave the car at home and i wasn't able to call the dealer because it was closed due to memorial day. my car won't go and i'm waiting to see what the dealer is going to tell me. keeping in mind that the car was brand new olds when i got it out of the dealer.
Tl* the contact owns a 2016 chevrolet cruze. while driving 10 mph, the contact heard an abnormal noise on the passenger side of the vehicle near the passenger side tire. the vehicle was taken to ancira chevrolet (6111 bandera rd, san antonio, tx 78238, 210-681-4900) where it was diagnosed that the rack and pinion could be the cause of the failure. the vehicle was repaired, but the contact stated that the vehicle exhibited the same symptoms. the manufacturer was notified and stated that they would launch an investigation. the failure mileage was approximately 28,650.
Tl* the contact owns a 2016 chevrolet cruze. while driving approximately 35 mph and making a left turn, a grinding type noise was present coming from the steering column. the power steering malfunctioned and made the steering wheel very difficult to turn. during the failure, the "service stabilitrac" and "service power steering" messages displayed. the failure was not diagnosed or repaired. the manufacturer and local dealer were not notified. the vin was invalid. the failure mileage was 9,070.
Car goes into limp mode after warms up and says service power steering and service track stability very dangerous in traffic
Tl* the contact owns a 2016 chevrolet cruze. while driving at any speed and attempting to make a turn, the steering column locked. the dealer repaired the steering gear. the failure recurred and all the instrument panel indicators illuminated. the vehicle was taken to a different dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure and referred the contact to nhtsa. the vehicle was not repaired. the failure mileage was approximately 12,000.
2016 cruze the steering locked as i was merging into traffic with my 16 year daughter all electrical system was going off and on. after a couple of minutes steering released and radio system came back on and was able to make it to the local dealership. we purchased this cruze for my 16 yr daughter as her first car but find it very unsafe. this problem is a safety hazard this problem needs to be fixed before somebody gets seriously injured or killed. chevy needs to look into this problem and get this fixed. this happened 9/14/16 and car is still at dealership. service tech can not figure out what is wrong with it. he was not even able to drive it himself.
Tl* the contact owns a 2016 chevrolet cruze. while driving approximately 70 mph, the steering wheel became extremely difficult to manuver and required excessive force. the failure occurred while driving on a straight road for an extended period of time and 55 mph or greater. the vehicle was taken to the dealer where the vehicle was test driven; however, the mechanic was unable to duplicate the failure. the dealer failed to perform diagnostic testing. the manufacturer was notified of the failure. the approximate failure mileage was 6,850.