Problems with 2011 Chevrolet Cruze SERVICE BRAKES, HYDRAULIC

Tl* the contact owns a 2011 chevrolet cruze. while attempting to park, the vehicle failed to respond when the brake pedal was depressed. the brake pedal had to be depressed completely to the floor in order for the vehicle to stop. the vehicle was taken to an independent mechanic. the technician repaired the electric vacuum pump switch. the contact stated that the vehicle never experienced a failure until it was repaired according to nhtsa campaign number: 13v36000 (service brakes, hydraulic). the manufacturer was notified of the failure. the approximate failure mileage was 56,000. updated 10/07/14*lj the consumer stated the vacuum switch was replaced in november of 2012 under safety recall. prior to replacement in november of 2013 the vehicle never experienced a failure. the failure occurred 10 months after the replacement. updated 9/14/2015 *js

Tl* the contact owns a 2011 chevrolet cruze. the contact stated that while going down a hill at approximately 70 mph, the brakes failed to respond making it very difficult to stop the vehicle. the contact discovered that the front brake rotors had overheated and were a burning red color. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. failure mileage was 12,000.

Tl* the contact owns a 2011 chevrolet cruze. the contact stated that while reversing, the brake pedal traveled abnormally to the floorboard. additionally, the contact stated that the brakes failed to respond when the engine was cold. the vehicle was repaired under nhtsa campaign number: 13v360000 (service brakes, hydraulic), however the failure recurred. the manufacturer was notified of the failure. the approximate failure mileage was 28,126. updated 8/11/14*cn

2011 chevrolet cruze. consumer writes in regards to brakes malfunction. *smd on june 19, 2013, the consumer was involved in an accident. while approaching an intersection, the vehicle ahead of him stopped suddenly and when applied his brakes, the vehicle did not stop at the proper distance and he rear ended the other vehicle. the consumer received a recall notice in october 2013 and again in may of 2014. the consumer believed the accident, was due to the recall. he no longer owns the vehicle, because it was a lease. *jb

I had come from a red light that turned green, and as i approached the next red light, it had turned green before i got there. i was coasting in slowly as the vehicles that were already waiting at that light were starting to move forward. though the light was green, the vehicle in front of me had stopped right as he got to the intersection - he was proactive in stopping for an ambulance that was leaving the station at the corner (it was not on the street yet and no sirens.) i went to slow down before realizing he was actually stopped (at that moment, was unaware of an ambulance.) when i realized he was actually stopped, i still had plenty of time to stop the distance i was from his car ahead of me, but my car would not stop! the car slowed down significantly, however, it would not stop. it just kept rolling forward at a very slow pace. i remember pressing the brake harder, and the abs kicked in, and i heard the "crunch" sound 3 times, even though the ground was dry, at the time i did not know why, i thought something was wrong with the abs, but the car never stopped. all i could do was watch in very slow motion as my car continued to pull forward and i eventually drifted into the rear of the car in front of me. it was a very slow-moving incident but i felt totally helpless as the car continued to roll. there was no damage to his vehicle, only to mine. i was upset bc i kept replaying the incident in my mind: why didn't my car stop? why did it feel like it was being pulled forward? i had my car repaired and found nothing wrong with the brakes or tires or fluid. a few months later, i rec'd the 12213 electric vacuum pump and found the description matched my experience. i want chevrolet to refund me and my insurance company and clear this accident as my fault. i am also making a complaint to chevrolet. *tr

There is knocking noise in the rear of the vehicle. a letter from chevy states that they know there is a problem but they don't know how to fix it. #pic5726 the car has been in the shop 4 times for this starting at about 16,000 miles. i have only had the car for 1.5 months. taking the car back to shop on 1/17/2013 for the heater and a grinding noise when pushing the gas pedal down.

Tl* the contact owns a 2011 chevrolet cruze. while driving approximately 10 mph, the contact depressed the brake pedal but the vehicle would not respond and the brake pedal fell to the floorboard abnormally. the contact used the emergency brake in order to stop the vehicle. the vehicle was taken to the dealer for diagnostics where the technician advised that the booster kit, retainer, cylinder kit and the valve kit would have to be replaced. the vehicle was repaired however, the failure recurred. the vehicle was taken back to the dealer for diagnostic testing where the technicians were unable to diagnose the failure. the vehicle was not further repaired. the approximate failure mileage was 24,835.

Vehicle was in the park position, when the key was turned in the off position the car started to roll backward down a hill dragging my child with it. *tr

We purchased and took possession of a new 2011, chevy cruze on wed., march 30th. first new car in 11 years and we were thrilled. thrus., march 31th, my husband almost rammed thru the store front of a shop.....stopping inches before the main entrance......fri., april 1st, we went thru a stop sign into the middle of an intersection and on april 2nd i had a car full of women coming home from a luncheon. luckily, i pulled off the road to adjust the temperature because it was too warm. i was only doing about 20 mph and stepped on they brake to find i was also stepping on the gas pedal, just my husband had done the other 2 times. i was lucky i was able to shove it park. trust me, we r taking the car back to the dealer monday, april 4th and do not know what the response will be. in the mean time, we r afraid to drive the car. have there been any other complaints on this type of vehicle. i would feel awful if anyone gets hurt or injured because i have not brought to everyone's attention?????? *tr

Tl*the contact owns a 2011 chevrolet cruze. while driving approximately 3 mph the contact applied pressure to the brake pedal. the pedal dropped below the accelerator pedal and extremely close to the floor board. the vehicle also jerked forward. the vehicle was taken to the dealer where they were unable to diagnose or duplicate the failure. the failure recurred intermittently on four different occasions. the contact taped a block of wood on top of the brake pedal to raise the brake pedal 1 1/2 inches to prevent it from falling below the accelerator pedal. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 50. updated 06/09/11*lj the consumer stated there was very little room between the accelerator and brake pedals. so when the consumer applied the brake, his foot also hit the accelerator pedal, which caused the vehicle to lunge forward. updated evoq. 06/15/11 updated 07/11/11

Tl*the contact owns a 2011 chevrolet cruze. while the contact was driving approximately 15 mph the brake pedal became spongy upon application, followed by an extensive delayed response. the failure occurred several times. the vehicle was taken to an authorized dealer for inspection; however, they stated that the brakes functioned normally as designed by the manufacturer. the failure mileage was approximately 3,000. updated 06/24/11

Tl*the contact owns a 2011 chevrolet cruze. the contact stated the transmission was reprogrammed, but the failure was not corrected when the vehicle lost power while accelerating at any speed. the brake pedal extended to the floor when the brakes were applied. the vehicle moved backwards while the brake was depressed causing the contact to crash into a vehicle. the vehicle was taken back to the dealer who did not replace any parts and advised the contact how the vehicle was designed. the failure mileage was 150,000 and the current mileage was 752,000.

I have an lt cruze model 2011. the brake pedal feels soft (as if the brake fluid has some air in it) causing the car not to respond normally to brakes and it very evident is the slower speeds. the problem started after about 2000 km from use. i have a friend (who owns another cruze) and was driving my car and commented that the brakes feels "weared"! i complained during both the 5000 and 10000 km service but nothing was found wrong as they claimed. now i have to concentrate very much during traffic speeds to not make an accident!!! this is a constant attitude of my car and i do not know what to do? p.s: there was another problem of a very strange and loud noise during braking while moving backward, but this was repaired by changing the calipers of rear brakes. *tr