The cue screen locks up and becomes inoperable several times a day. it causes the heat or a/c to not work properly and i am unable to use any function. the failure prevents me from properly heating or cooling the vehicle, use the nav function, and the screen will automatically reprogram my settings, make beeping noises, and become a significant distraction while driving. safety related issue.
Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (i.e., parked for the night - engine off); other times the trunk opens by itself while i am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (i.e., vehicle is at idle). i know for a fact that these episodes occurred without me pressing the trunk button - whether it be the inside/door trunk button; key fob trunk vutton; or the trunk release on the trunk itself. it is a safety hazard to have the trunk suddenly open while driving at 70 mph or while driving at 35 mph (can happen at any speed, including 0 [zero]). it is a security matter as when parked and the trunk opens by itself, it leaves me vulnerable to theft of my property. problem #2 - driver door lock. the driver's door mysteriously unlocks at times (only the driver's door unlocks -- the other 3 doors remain locked) - . so far, this only occurs while the engine is off and the vehicle is stationary and parked. i have noticed by now that on over 10 occasions, my drivers door (only) is already unlocked when i approached the vehicle. the "passive lock" feature is on, so the car automatically locks itself as i walk away from it (and i always listen for horn chirp while walking away indicating that the car has locked itself). other times, i double-check the locking by either using the key fob or depress the inside power lock power door lock switch or press the unlock/lock small button on the exterior driver door handle. when i find the driver's door unlocked, it is impossible for me to manually re-lock the car. if i press the interior power door lock button, all 4 door locks lock momentarily, then all 4 doors unlock themselves - (so now all 4 doors are unlocked). the only way for me to lock the car at this point is to use the key fob.
The cadillac cue screen freezes while i am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). this has happened dozens of times during the past 1 year that i have owned the car. i am suddenly unable to increase/decrease volume, change radio station, cannot use gps, cannot adjust anything on the cue screen -- it is completely frozen. the only way to get it working again - pull off to side of road. shut engine off; get out of car; lock the car doors; re-enter the car; start the vehicle engine - usually the cue screen is once again responsive at this point. this is a major pain as during a recent 1 hour drive to pennsylvania, it happened 4 times and i had to pull over to the shoulder of interstate highway i-195. exiting any vehicle on an interstate highway is somewhat nerve-racking.
The major component of this car is the cue screen. the cue screen is connected to the ability to defrost and cooling/heating system in the vehicle. currently, the cue screen is frozen and the operations of varies systems are at a halt. this is a safety issues. currently due to leather seats unable to cool in extreme heat and have had some minor burns also, the cooling sysyem is not working due to the freezing of the cue screen, there are many complaints of this matter since 2013. there should be a recall on this issue for safety.
Purchased my 2017xt5 9/13/2017. while driving down a main street, i stopped for a light. when the light turned green, the car would not move. could not turn it off nor could i try to put it in another gear. a kind gentleman, who was behind me, got out of his car and asked if i was okay. i told him the car would not move. he tried. no luck.. i got behind the wheel again and tried to shut it off, again. eventually, it shut off. i pressed the started again and it rebooted. very scary... prayed that i would make it home. next at, called the dealer. even afraid to drive it in for fear of it stopping but i was close to home. the dealer kept it for 3 days. could not find out what was wrong but was told that they could not diagonose it unless it stopped. my brother took his car in for repairs and told his mechanic that my car stopped, just idled, in the middle of a main street and started laughing. but his mechanic said "was it a cadillac"? my brother said yes. the mechanic said that the company was having trouble with the electric system and have not been able to find the trouble. besides that, i had to have the spray for the wipers adjusted. now, my sun roof does not work. i am afraid to drive this car. i want to give it back. what should i do????