The sunroof exploded under normal operation in motion on a state road. *bf consumer stated gm would not replace sunroof under warranty.*jb
We were driving on the highway and suddenly we heard a loud explosion noise that resemble gunshot followed by highway noise. the car has a panoramic sunroof that was closed at that time however we can hear shreds of glass above the closed cover. i slowed down on the highway and we got out at the first exit. we pulled over on the side and called 911. there was no sign that any object hit the car; the panoramic sunroof exploded spontaneously.
A clear fluid was leaking from rear of car when parked in garage. took car to dealer for service. i received numerous messages the part was on back order, had not been shipped from china, has been shiiped from china, in michigan, had not shipped from michigan, etc. during week four i went to dealer to get more details about lengthy process. i was told the car is legally a lemon after passing the 30 day point and to contact gm to begin the buy back process. i contacted gm nine times attempting to speak to a human. the 10th attempt lead me to "christina". i was advised to file the lemon law complaint through nevada due to varying state by state laws, i went to dealer again last monday & spoke to service manager. he told us part is in tx & delay was due to computer problems at factory. options include buy back or repair. july 2, 2019 begins week seven my car has been at dealership. also, there's been a knocking sound coming from the left side when making a hard turn (into a parking space.) took to service dept. they said they could not find anyting mechanically wrong & had "other customers' cars" requiring servicing. took the car in again a week later. a mechanic and i drove car out of parking lot making left turn knock knock sound happens. another left turin into parking lot and knock knock again taking all of two minutes. he knows what the sound is and will put repair order in to fix car. when i took car in 5/21/19 i advised them the knocking sound had returned and was coming from the right side now when a hard turn is made.
The car has starting issues when we were buying the car at 16500 miles full warranty the car had issues starting before we did buy it we were told the car was fixed we were driving the car from florida to michigan on our first stop the car would not start we started to look thru the manual and found written in handwriting a list of steps to follow on getting the car to start we did this and the car did start of course this was not the end of the problem we have had the car to cadillac dealership with numerous tries to fix the problem the dealership has been in contact with cadillac but with no cure for this problem how long do i have to wait for lemon law statues thanks
The "cue" system has malfunctioned. i have no navigation or radio and am unable to see how the controls are set for climate control. also, the 360 degree cameras fail intermittently including the backup camera leaving me blind when parking or backing up. i have taken this vehicle to the dealership five times and cadillac has now declared my vehicle a "lemon" and is repurchasing it. interestingly, i've been driving to cadillac dealerships throughout central florida and have noticed a high number of xt5's with their dashboards completely disassembled in their service area. one service tech admitted he's also seen this issue in other xt5's. this sounds like it could be a pattern and cadillac is denying to me that there is a problem.
My wife and i went for a ride with our little dog with us, and as always he likes the window down so he can stick his head outside. no sooner than we had lowered the one (1) window we noticed an extreme amount of cabin pressure and buffeting, to the point that it caused extreme inner ear pressure and pain. at this time we also had the shade cover for the panoramic roof opened. we closed the shade cover to see if that would help with the window down, but the cabin pressure remained. the only thing that seemed to help was lowering at least a second window in the rear. after this experience i called sewell cadillac in houston, tx where we leased the vehicle and i talked to two (2) people about this problem which we had never experienced in any vehicle we owned prior to this. i was told that the dealership and cadillac is aware of the problem and that the problem was created when cadillac designed this and probably other vehicles and sealed the doors and the components to make for a quiet cabin experience, and not allowing any air to escape. the problem i stated is we were never made aware of this by cadillac in any literature we had nor did anyone at the dealership make us aware prior to leasing. as i told sewell cadillac representatives i talked to, we never experienced this with any past vehicle and if we had known and had been told about this issue, we would never had leased this vehicle. i did explain that now we can't ever lower a single window without the pressure and extreme pain and do not like to have additional windows down. we believe we were misled by not informing us of a known issue so as a consumer we could make a decision if it is something we could live with, and in our case we can't. we also believe since they were aware and never told us about this issue, this may be considered consumer fraud.
Engine shuts off at stop light restart, stops and restarts or in garage does same thing. we submitted concern to dealer states it is factory setting. this is a safety concern, serious.
The panoramic roof on our cadillac xt5 can not be used without extreme pressure in the cabin when driving if you open the sun shade and open a window the same thing occurs, extreme pressure in the cabin, or open the sun roof when driving. the pressure is so extreme that it causes very painful pressure in the ears, to the point i almost wrecked the vehicle. the dealership and gmc are completely aware of this issue, but they said nothing when we test drove it, there is nothing stated about it in the owner's manual and nothing stated how to remedy this painful issue. after the first experience in oct. 2017 shortly after leasing the vehicle, we asked the dealership about it, and the salesperson and his manager both knew about the problem and said it was an issue with all cadillac models because they sealed the cabin so well. this is a significant safety issue because of what it causes to the inner ear and the fact that gmc never made mention of this issue so consumers can make an educated decision if they wish to have a panoramic roof. in our case, if we were told as we should have been, we would never have leased this vehicle. gmc must make buyers/consumers aware and the dealerships too, or not offer such sun roofs. i have reported this once, ref. # 11071918 and have no reply or answer.
I have an cadillac xt 5 2017. the lane departure warning does not work as advertised. i have spoke with several people from the dealer to dealers representative and regional manager. after 5 weeks the regional manager told me that the ldw was working properly as designed. he offered me some type of compensation ( $300 ). he agreed that i was correct that the way cadillac advertised this was incorrect and thank me for finding it. he said cadillac will be changing how they advertise this option. well great what do i do with a $ 54,000 dollar i purchase that had false advertising. i have had ldw in other gm vehicles and know how they work. now to the problem, when i go over the line the seat is suppose to vibrate or hear a beep. i have tried to have either work but going over the line over 100 times it only worked 5 times. i was going over 40 miles per hour and the law was green but only alerted me those 5 times. also i was about 6 feet over the line each tine it went off those few times. my concern is what happens if i nod off or fall asleep and drift over the line and i hit the car, curb, tree or telephone pole. i was also told that since i have lane keep assist that will keep my vehicle from going over the line. well i also tried that and the car does slightly pull me back in but if i pull to the right or left on over ride the lka where is my warning. i can not be the only one who noticed this. please help me
The radio in the car keeps dropping sxm signal while driving down the street or highway or entering parking lots at nearby supermarkets or our lowes store. i have written cadillac and am waiting for their response. while not a safety issue per se, it is frustrating and not expected on a car that cost almost $64,000.
Cadillac xt5 2017 luxury fwd model vibrates at all speeds. accelerator and steering wheel vibrates. tires have been balanced and rotated with no improvement to the constant vibration. water sloshes out of bottle in cup holder, jacket falls off clothes hook in backseat, eggs break in egg carton all due to significant and constant vibration at all speeds.
2017 cadillac xt5. consumer writes in regards to electrical issues with vehicle. *ld updated 10/04/2017*js
Defective upper dashboard has large ballooned area in center where adhesive either failed or wasn't applied and lower dashboard has defective lump under material. these defects should never have left the factory. poor quality control. both dashboards are to be replaced by dealer.
Platinum version (top of the line model) has widespread premium leather dashboard defects on brand new vehicles, so bad that both showroom new replacement premium leather dashboards are all defective. i first noticed mine several days after purchasing mine in october 2016. it has taken over 9 months with gm/cadillac corporate involvement to finally find my 5th replacement dash that does not have defective leather! the dealership showed me a brand new xt5 platinum on their showroom floor with bubbled premium leather dash. it is only affecting the xt5 platinum models because the leather is different. it is apparently a national issue.