Today, i paid $1789.01 at ron carter cadillac dealership, friendswood, tx, to replace two headlamps on my 2015 cadillac srx. several months ago, i notified the dealership that lights were so dim on car that i could barely see at night. it pained me to pay for this, especially when i found out it has been an ongong problem and no recall has been issued. i expected better quality from cadillac.
The lights on my cadillac srx is almost nonexistent. i am not able to drive my car at night because i have no low beams!! the dealership told me it would be 1800.00 to replace them but they will be replacing them with the same kind i have in there so in 4 years i will be paying another 1800.00.gm knows of the problem but will do nothing about it
I purchased a used 2015 srx cadillac in 2017 with 26,000 miles on it. progressively the headlamps (low beam) have gotten dimmer and dimmer to the point that i am now having to drive my car with the high beams on because i cannot see the road in front of my vehicle. the car is 4 yrs old now and has 70,000 miles. i travel frequently at night and i do not feel safe in this car now. if a person were walking along the road or a deer were to run in front of my vehicle even at an adequate distance for any other car i have ever driven, i would not see it in time to avoid an accident. i also fear running off the road because i can barely see the lines. i have contacted my dealer, and am waiting for a response. i have done a lot of research on this issue and many people are reporting this same issue with the srx models 2010-2016. they report issues on forums and some have even experienced rollovers and ending up in ditches due to limited visibility at night. many older people drive cadillacs and they have even had their dealership question their eyesight. there has been a class action suit about this issue, but apparently it has been dropped in all states but fl and ca. i work for a major truck manufacturer and i know that you are the government agency to involve on such serious safety issues as this. i hope that you will look into this issue as many forums have reports of people saying gm is up for a suit if they end up having a fatal crash from the dim lighting. i have also read that gm refuses to acknowledge the issue. even when the headlamps are replaced by the dealer, the issue is reported to return. i doubt the headlamp quality issue has ever been addressed with any kind of modification to resolve the issue by gm. read this forum for more reports of this issue http://gmauthority.com/blog/forum/cadillac-forum/. i trust your agency will seriously examine this issue.
Low beam headlights make it hard to see at night. the infotainment system works intermittently.
I have noticed for the past 3 months of the 3 years i have owned the 2015 cadillac srx that the low beam head lamps are to dim to drive at night. this is a serve safety issue. the headlamps throw now recognizable light on the road. the lights are on and have no directional issues. calls to multiple gm dealerships and the gm customer service were met with the response of no knowledge of any issues or like complaints. my vehicle showed now evidence of plastic lens degradation, nor yellowing, nor condensation. multiple forums report the problem with no solution.
Tl* the contact owns a 2015 cadillac srx. the contact stated that the headlight assemblies looked cloudy inside, which made it difficult to see while driving at night. the dealer and manufacturer were not made aware of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 40,000.
Tl* the contact owns a 2015 cadillac srx. while driving 45 mph, the sun roof shattered. there were no injuries. the vehicle was taken to de la fuente cadillac (1385 e main st, el cajon, ca 92021, (619) 333-8167) where it was determined that the sun roof shattered from the inside, pushing the roof of the vehicle upward. the vehicle was not repaired. the dealer notified the manufacturer of the failure. the approximate failure mileage was 56,000.
Headlights are so dim that it requires high beams at night.