Tl* the contact owns a 2013 cadillac srx. the contact stated that there was a delay in accelerating when depressing the accelerator pedal. also, the abs warning indicator illuminated. the contact also mentioned that the vehicle needed extra distance to come to a complete stop when the brake pedal was depressed. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 67,942.
Timing chain is damaged and the car has less than 77,000 miles. it started having problem when the car was under warranty at about 66,000 miles. the dealer chose to just monitor and now miraculously once i have no warranty, the timing chain needs to be replaced. the light came on and the car is noisy while running.
When i bought the car in november of 2016 and drove it off the lot i've had nothing but problems. two vehicles have almost hit me due to the lag in accerlation. i've spoken with my dealership several of times about this issue and they do not resolve the problem. there has been a recall on my suv and i was told it was fixed but i can't find any supporting documents stating it was fixed properly. i currently go through 13 miles per gallon which is not normal.
I purchased a 2013 srx used in january of 2017 and on several occasions today being the latest, after coming to a complete stop at 4-way intersections, when i try to press the gas pedal and move into the intersection the car coasts without power and leaves me stranded for a few seconds. with the gas pedal pressed all the way to the floor the vehicle all of a sudden bolts forward causing the vehicle "peel out". being stranded in the intersection is scary and i am afraid i will be hit. this is a safety concern, but it does not happen on a consistent basis for the dealership to locate the problem. i see on the internet several other concerns that sound very similar to this.
Tl* the contact owns a 2013 cadillac srx. while driving, the contact heard an abnormal clunking noise and the vehicle would not shift gears. the vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer and the dealer were not notified of the failure. the failure mileage was 71,400.
Tl* the contact owns a 2013 cadillac srx. while driving 10 mph, the vehicle began to hesitate. in 2018, the contact stated that the check engine warning indicator illuminated. the contact associated the failure with nhtsa campaign number: 14v212000 (power train). the vehicle was taken to an independent mechanic who stated that the transition code was showing. the vehicle was taken to bud davis cadillac inc. (located at 5433 poplar ave, memphis, tn 38119, (901) 881-0177) where it was diagnosed that the software needed to be updated. the vehicle was repaired, but continued to lag. the manufacturer was not notified. the failure mileage was 49,000.
Display states: service all wheel drive system, rear axle, and a warning bell sounds continuously. happened once before, both incidents on a long trip. on star said, on first occasion, to turn off vehicle and computer may reset itself. it did. on second occasion, would not reset and now have humming from front end
Tl* the contact owns a 2013 cadillac srx. while driving approximately 13 mph, the vehicle started to jerk and the electric seats and gps did not work. there were no warning indicators illuminated. the vehicle was taken to the dealer (king o'rourke gmc buick, cadillac in smithtown, ny, 631-724-4700) where the failures were repaired under the warranty. the contact also stated that the power liftgate did not work. the same dealer was contacted and an appointment was scheduled for november 3, 2017. the manufacturer was notified and stated that the failure would be investigated. the contact was issued a case number. the failure mileage was approximately 50,000. .*bf consumer stated water damage in car due to failed sunroof drains. front passenger and rear passenger carpet and water in trunk. updated 8/6/18*jb
Tl* the contact owns a 2013 cadillac srx. while driving at any speed, the vehicle lost power without warning and the engine light illuminated. the vehicle was taken to the dealer where it was diagnosed that the spark plugs needed to be replaced. the spark plugs were replaced, but the failure recurred. the vehicle was taken to the dealer again where it was diagnosed that the transmission control module failed. the vehicle was not repaired. the manufacturer stated that the vin was excluded from nhtsa campaign number: 13v097000 (electrical system, power train). the failure mileage was approximately 100,000.
The transmission locked up when going up a hill in the adirondack mountains. the car would not accelerate nor would it shift and we had to immediately pull off the road. it lurched as if trying to shift was unable to do so. if we had been in the passing lane on an interstate when it happened it could have been very serious since we lost control of our speed. the car would not go into reverse or in neutral after it stopped. we were towed to a dealer the the entire transmission had to be replaced. the dealer contacted gm and, after describing the problem, was told immediately what had happened to the transmission. clearly, this was not an unusual problem.
Tl* the contact owns a 2013 cadillac srx. the contact felt that the transmission failed and took the vehicle to the dealer. the dealer determined there was no transmission failure. later, the transmission jerked and caused the vehicle to crash into a building. there were no injuries and a police report was not filed. the vehicle was unable to be controlled. the vehicle was taken back to the dealer who could not determine what caused the failure. the contact found nhtsa campaign number:14v212000 (power train). the manufacturer stated that the vehicle was previously repaired according to the recall and the vehicle was performing as designed. the contact did not recall having the recall repair performed. the failure mileage was 8,000. updated 6/3/15*cn updated 10/2/2017*cn
2013 cadillac srx. consumer writes in regards to acceleration problems. *smd the consumer stated he was involved in head-on collision, two days prior to receiving the recall notice, regarding a 3-4 second lag in acceleration. the consumer was injured and the vehicle had significant frontal damage. the consumer stated when he attempted to make a left turn, the vehicle hesitated and by that time, another vehicle was coming toward him. the consumer referenced recall # 14v212000. *jb
2013 cadiilac srx. consumer writes in regards to vehicle transmission malfunction. *smd on june 14, 2014, the consumer was involved in an accident, in front of his residence. the last time, the consumer was at the dealer, he complained about the transmission acting strange. in particular without warning, it would race, the rpm would surge and it was necessary to brake during those times. when he entered the driveway, the automatic transmission was in gear. he brought the vehicle to a full and complete stop, with his right foot maintaining constant pressure on the brake pedal, he moved the gear indicator from drive to park. immediately upon doing so, the transmission started racing. as the vehicle was in park, he took his right foot of the brake pedal. his hands were not on the steering wheel and his foot was not on the brake or accelerator pedal. with the engine racing, he reached for the key to turn off the engine, but the vehicle suddenly lurched forward, out of park and shot forward. the vehicle moved approximately 15 feet, knocking over a large planter, a four inch statue and finally coming to rest against a brick facade of his home. during the ordeal, the air bag did not deploy. four days later, the consumer received a recall notice in the mail, regarding the transmission problem. *jb
Cadillac srx,delivered on 5/31/13 (purchased 5/27/13). srx serviced on 11/11/13 because of warning messages-service rear axel&awd on 10/30/13-called dealer immediately/arranged service on 11/11/13-mileage 6045). only did computer updates. on 11/13/13(mileage 6277) came to a complete stop and when turning right the car was in very slow motion & barely moving with my foot on the gas, finally it moved. it happened again on 11/15/13 (mileage 6498) but turning left & another car was approaching on the right, thought i was going to be hit. called dealer & told to bring it back. dealer quite a distance from me afraid to drive the car there. on 11/19/13 (thought i could get to gm dealer (sat from 11/15/13) & turning right it did it again. i was quite upset and called onstar to tow it. gm dealer, informed, might not have the diagnostics that the cadillac dealer has to evaluate my srx.they could not tell what my dealership had done from notes on the servicing on the srx. only thing found was to do ev update. on evening of 11/26/13 (mileage 6708)had acceleration problem again turning right from a complete stop. called dealer & arranged to drop it off on 11/29/13 (mileage 7034)& receive a replacement car while mine was checked out. on a highway i went to pass a car and lost acceleration for a few seconds. at least i was going downhill or the cars coming up in the lane i was switching to would have hit me. dealer cannot replicate the problem but did find that there was an update on heating/ac needed. got srx on 12/4/13.the dealer only drove my car 8 miles to do any testing. again acceleration problem on 12/19/13( mileage 7584)& it was from a complete stop turning right but lasted a much longer time. also when backing out of a parking space the problem arose yet again & called the dealership.12/21/13 having srx looked at again. 7 months old &same problem. is it a lemon? *tr
The vehicle lost power immediately upon acceleration. the issue repeated itself twice since this first time. it presents danger of collision to anyone inside. despite having a warranty nobody is willing to repair the issue. *tt
When entering the street from my driveway, the transmission failed to engage for four to five seconds. this has happened several times. when i took the vehicle in to galles & davis in albuquerque, they said the problem was due to an electronic acceleration system and that nothing culd be done. *tr
Time lag when car is at a hill stop or fwd gear hesitation from coming off hill or rxr crossings, would roll backward from coming out of brake to gas pedal like no pwr response from eng. *tr
Transmission shifts very erratically when accelerating. vehicle was recalled this year for this problem but the fix failed to solve the problem. the dealer is telling me that this is normal for an electronic transmission. this is insulting as my last vehicles had this and did not shift like the srx. i am concerned that a major failure lies ahead that could strand my family or cause an accident and obviously cost thousands to repair or replace. *tr