Problems with 2012 Cadillac SRX EXTERIOR LIGHTING

Low beam headlights do not provide adequate lighting at night. you cannot see 30 feet in front of the car on a dark road. i have been told by mechanics that there is nothing they can do to guarantee improvement. this is both gm mechanics and independent. not being able to see when you are driving at night is not only dangerous to me but also to oncoming drivers as i have to use my bright lights to see where i am going and consequently create glare for the oncoming cars. i feel that cadillac has a responsibility to provide safety when they sell a product. please recall the car and resolve this problem. i am planning to keep this car for more than four more years and dont want to have a safety problem to try to work around. i have owned the car from new in 2012 and use it everyday. it has been, and is, maintained by gm. dealers .

Exterior lights on dim are not good. hard to see. had new bulbs like what was originally in the car put in and they too went dim. asked if there was a recall and gm said no. this is leaving my vehicle undriveable at night. i don't understand why gm does not have a permanant fix for this available. they should replace these bad lights. high beams are fine it's just the dim lights, i could get a ticket for driving at night with the high beams on all the time so i can see so i just drive another car at night. they were fine until 5 months ago.

Dim low beam headlights that seem to be a common complaint with these vehicles. gm claims no wrongdoing and any repair costs up to $1500. complaints abound throughout the internet about this series of cars. totally unreasonable responses to complaints suggesting that dealer is not responsible for the problem. my wife bought this car in april of '18 and, because of city driving, didn't really discover the danger of this problem until august while driving at night on rural roads. it's as if there are hardly any lights on at all. i feel the government should take action with this problem in advance of fatalities that may occur due to this problem. it's a great vehicle, otherwise.

I purchased my 2012 in 2016. recently my headlights have started to dim. it becomes very hard to see at night to the point that it almost looks as if i don't have any lights on it all. most of the time i have to cut my high beams on which creates a problem for oncoming traffic.

Headlights start randomly dimming to the point you can't see to drive, dash stability control & traction control lights keep going on and off. engine fans turns on and won't turn off even after vehicle has been shut off.

The exterior headlights on low beam you cannot see the road with these lights. my wife has almost ran into a ditch because these headlights are defective. it's my understanding general motors does not want to take fault with this problem. is someone going to have to be killed before anything is done. where do we go or what do we do to get this problem taken care of by general motors. anytime you drive this car at night you are putting your life endanger

The low beam headlights have gone completely out, it happened over a significant amount of time, they slowly became very dim and now the they are completely out and cant be used at night. i have resulted in using my high-beams to drive at night. i have seen many other complainants but no resolution.

Low beam headlights are too dim. cannot see to drive after dark without bright lights. very dangerous to drive this vehicle after dark. gm doesn't have a recommended repair that doesn't cost the auto owner thousands of dollars.

When lights are placed on dim you cannot see to drive at night. very dim and unsafe.

My low beam headlights are very dim. have been experiencing this issue for the past several months. last week almost had an accident because of poor visibility. a car pulled out in front of me while on the highway because they couldn't see my headlights. i had no idea the problem was that bad. it appears, based on research, that this is a common, widespread problem with this model. gm is well aware of problem and offers no solution for the repair as the same defective parts are installed at a high cost, but problem remains. there are at least two class-action lawsuits which have been filed. please take this to the next level with gm, have them take care of this defect and protect consumers.

Purchased 2012 cadillac srx on june 26, 2018 in mississippi. cannot see at night because of extremely dim headlights. several service managers admit that they have heard several complaints regarding the dim lights and safety concerns. i am requesting that this safety issue is investigated because the dealerd want the vehicle owner to pay for replacement headlights, stating that reflective finish inside the housing does fade and stop projecting the light as originally designed. when driving at night i can barely see maybe 6 feet in front of the vehicle. when passing oncoming lights from vehicles 1 or 2 lanes over, my lights are washed out as pitch dark(blinded). i feel very unsafe but no car dealership has not agreed to make this purchase a safe reliable vehicle. i believe this really a manufacturer material defect.

The headlights are extremely dim even after having replaced the bulbs.

Low beam headlights are too dim can't see are forced to use hi beams when driving at night. have been replaced several times. no difference.

Low beam headlights are terrible. they are too dim to drive at night. it seems like there are no lights on at all.

Low beam headlights are too dim. cannot see to drive after dark without bright lights. very dangerous to drive this vehicle after dark. gm doesn't have a recommended repair that doesn't cost the auto owner thousands of dollars.

Headlights are very dim and can't see at night. sometimes lights just go off.

Low beam headlamps became very dim. cleaned housings and replaced bulbs, and problem did not get any better. we have to use high beams all the time to see at night.

Dim low beam headlights performance on my 2012 cadillac srx. dealership suggestions is to replace headlight assemblies. dealership also stated that within the last year they have replaced approximately 80 headlights assemblies on the make for model years 2011-2016. i find this an issue when there is no outside damage to my headlights. when i contact a general motors they don't have the data to provide the quantitative numbers that have been replaced for this make and model years. driving with high beam is the best light performance but blinding to oncoming traffic and drivers.

The first concern was due to a leak in the sunroof shorting out a circuit board the tailgate of my vehicle nearly shut on my son as he was attempting to reach in to remove an item from the cargo space. he didn't know it was closing and there must not be a working safety feature because if i had not screamed it would have closed on him. secondly, the headlights and brake lights have started flickering while the car is in motion. the headlights are already overly dim due to a moisture problem, but now they flicker and while driving at night this is not safe. the dash board lights also go out making it impossible to see the speed you are driving. you can hear water sloshing inside the car and you can hear the electricity crackling also. i bought this vehicle for my son but he cannot drive it due to so many safety issues. i called gm and they basically blew me off like so many other customers with the exact same issues. i spoke with 2 reps over the phone and tried the live chat feature. all 3 reps said to take it to a local cadillac dealer and pay hundreds for a diagnostic to be run and according to all of the other upset customers i am looking at having thousand in repairs. gm knows about the issue and corrected it in newer models. they have a responsibility to their customers safety.

Tl* the contact owns a 2012 cadillac srx. while driving various speeds, the low beam headlights were very dim, which made it difficult to see the road ahead. the contact mentioned that the headlight bulbs were changed, but were still inoperable. the vehicle was taken to wharton cadillac (1225 7th st, parkersburg, wv 26102 (304) 485-7511) where the contact was informed that the only thing that could be done was to change the bulb to a brighter bulb. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 101,000.

Headlight low beams are so dim it is totally dangerous to drive at night. no fix available. i added new led low beams and fog light and still cannot see to drive at night. the complaint is rapid on the internet for the same issues. no recalls or problem solutions.

Moisture gets into the headlight enclosures through condensation and/or rain impeding the headlight brightness and distance making it hard to drive at night. this has been reported by numerous consumers. the design of the headlight enclosure is flawed allowing moisture from the hood and front fenders to run down the rear of the headlight enclosure and enter the enclosure through the seam that fails on the rear of the headlight enclosure.

Headlights on low beam are unsafe. i try not to drive at night because it is very hard to see unless you have headlights on high beam!

Halogen factory headlights are so dim that causes very poor visibility. have investigated and found information that it is a problem with cadillac srx's 2010-2015 models. gm should have a recall and fix this problem.

Headlamp assembly on my 2012 cadillac srx seem to allow water in , it has caused moister in and on the lens and burned out the low beam light bulb. there are only 78k miles and never been in a accident. from my internet search this seems to be a very common problem on all years of the srx. my wife received the dashboard warning for this when she got in the car leaving work. she had no choice but to drive the 42 miles home with the headlight out. dangerous and could certainly lead to a traffic ticket or worse.

The head lights have grown very dim. very difficult to see at night. very dangerous. do not have very good line of sight. even after replacement, still have very limited line of sight. still very dim. this happens both driving on the highway and in town.

Headlight assembly collects moisture which causes headlight bulb to become inoperable. had the bulb repaired last year and now the assembly is full of moisture and bulb is not working again. can not drive the vehicle at night due to visibility of the road for the driver and other vehicles not being able to see the vehicle at night.

Moisture inside of front headlight. causing failure to unit

Our headlights have gotten dimmer and dimmer (now to dangerous to drive at night and bad weather). when parked with headlights shining on a wall you can see some light, but on the road the light produced feels very unsafe. the only way to use the car is with the high-beams to get enough light to drive safely, but this is rude (and unsafe) for other drivers. we avoid using the car as much as possible because of this issue. after looking up the problem on the internet, it appears this is a common problem that cadillac has not address. looks like someone has even filed a class action suit in california to try and get this problem addressed.

My front headlight are a hazard. i've had the bulbs changed multiple times to no avail. i have to drive at night with my bright lights on. i have complained to gm, and they aren't trying to fix the problem, this is a known problem with the light seals. there needs to be a recall before someone is killed.

Moisture in headlight assemblies due to seal failure

On or about january 10, 2018 while driving car at night i noticed headlights appeared to be about 50% dimmer than they should be. my sister noticed on a later night drive as well. took car in to have them repaired 1/12/18 for $106.26. returned car to same place on 1/17/18 because headlights were still not working. they removed and replaced both headlamp bulbs for $416.66. i don't drive the car frequently at night but did have to return in a 3rd time for same reason on 2/22/18. the repair shop removed and replaced both headlamp assemblies at the cost of $1,110.43. this total headlight problem has cost me $1,633.35. vehicle was in motion and stationary when headlights were not fuctioning properly, on city streets, highway, and parked in driveway, ie- dimmed headlights at all times

No dim headlights

2012 cadillac srx has dim front headlights. very dangerous. have to drive with bright lights on, also very dangerous. need resolution of some sort from cadillac.

Tl* the contact owns a 2012 cadillac srx. while driving 25 mph, the low beam headlights did not provide adequate lighting. the vehicle was taken to valenti cadillac (99 liebert rd, hartford, ct 06120, (860)-967-3194) to be diagnosed, but the cause of the failure could not be determined. the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and referred the contact to nhtsa to file a complaint. the failure mileage was 76,000.

Headlights does not work properly, even after changing the light bulbs driver can not see the street (road) at night time.

I was driving home at dusk. my twilight sensor turned on my headlights. my driver side light went out. 3 days later the passenger side went out. i cannot turn on high or low beams. there is moisture in the lens, but not where the hid bulb and ballasts are. i have replaced the bulbs and still no lights.

He passenger side headlight quit working on my 2010 srx last week. there's a lot of condensation in the headlight assembly. the service manager at the local cadillac dealer told me the headlight assembly must have been bumped and the seal compromised. the cost to fix it is $1,250 plus 2 hours labor and tax. the car is within the time warranty but outside the mileage warranty. he was very clear that gm would not help me with this problem. i guess gm trains their dealers to blame all products that prove defective after the warranty expires on their customers. this is my third cadillac and i've had more problems with this car than the other two combined.

Tl* the contact owns a 2012 cadillac srx. while driving at night, the headlamps were very dim and foggy. the contact noticed water entering the headlamps and was unable to see at night. the contact called kerry toyota in florence, ky and was informed that there were no recalls. the manufacturer was notified, but did not respond. the approximate failure mileage was 56,390.

Purchased 2012 cadillac srx on september 26th 2017. cannot see at night because of extremely dim headlights. sewell village cadillac in dallas tx, sales and finance managers admit that they have heard several complaints regarding the dim lights and safety concerns. i am requesting that this safety issue is investigated because the dealer wants the vehicle owner to pay for replacement headlights, stating that reflective finish inside the housing does fade and stop projecting the light as originally designed. when driving at night i can barely see maybe 30 feet in front of the vehicle. when passing oncoming lights from vehicles 1 or 2 lanes over, my lights are washed out as pitch dark(blinded). i feel very unsafe but the car dealership has not agreed to make this purchase a safe reliable vehicle. i believe this really a manufacturer material defect. you can reach me at [xxx] if there are any other questions [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*jb

Headlights are so dim that causes very poor visibility. have investigated and found information that it is a problem with cadillac srx's 2010-2015 models. gm should have a recall and fix this problem.

Both headlights went out while i was driving 75 mph down a major highway. i had to use blinkers to see line. there was very noticeable condensation/moisture in both headlights.

Headlamp assembly lost its seal. allowed moisture inside which shorted out low and high beam on driver side. happened while driving at night and made it difficult to see. dealer said it was common for this vehicle and would cost $1400 to replace the headlamp assembly.

Tl* the contact owns a 2012 cadillac srx. while driving 35 mph, the front driver side light became inoperable independently. the contact stated that moisture entered the light fixture. the vehicle was not diagnosed for the failure. the light bulb was replaced, but the failure recurred. the contact stated that he was an ase certified mechanic. the local dealer (cadillac of new orleans, 3100 lime street, metairie, la 70006) was contacted and stated that the vehicle was not included in a recall. the manufacturer was notified and referred the contact to nhtsa. the failure mileage was approximately 81,650.

Both front head lights have water and condensation behind the lens which causes the light bulb to burn out. this is very dangerous if you are driving in rain or snow. it's a big safety issue.

Tl* the contact owns a 2012 cadillac srx. while driving various speeds, the headlamps were dim and created poor visibility while driving at night. the vehicle was taken to barkley buick gmc (3575 skyland blvd e, tuscaloosa, al 35405) and the light bulbs were replaced. the vehicle was repaired; however, the failure recurred. the vehicle was taken back to the dealer, but the cause of the failure was undetermined. the manufacturer was not notified of the failure. the approximate failure mileage was 105,000. the vin was not provided.

Tl* the contact owns a 2012 cadillac srx. while reversing at 3 mph in the rain, the contact noticed that the backup camera display failed and the tail lights flickered and blinked independently. the vehicle was not taken to a dealer or mechanic. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and stated that the vin was not included in any recalls or campaigns. the approximate failure mileage was 50,000.

Tl* the contact owns a 2012 cadillac srx. while the vehicle was stationary and while driving various speeds at night, the headlights malfunctioned. suttle cadillac (12525 jefferson avenue, newport news, virginia 23602) was made aware of the failure and replaced the low beam headlights twice, but the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was approximately 120,000.

While driving or in park at night, unable to see safely with low beams on--must drive with high beams on. there is excessive moisture inside of headlight which is supposedly sealed. paid $700 to have one headlight assembly replaced with original (not aftermarket) two years ago and the seal is clearly broke. have also tried replacing bulbs. after reading of the class action lawsuits in california and florida, i contacted cadillac to see if they would replace my head lives. because i am out of warranty, they were on willing to work with me, even though this is clearly a safety issue. while driving with low beams on, one cannot even see the center or side lines of the road you are driving.

Moisture buildup in front headlights caused bulbs to short out and now not working on low beam. this is a major safety issue and from what i have seen happen quite often on this part of the cadillac srx. went to dealership to have it replaced and since out of warranty it was going to be ~ $2k. ridiculous!