I purchased a certified pre-owned 2015 cadillac escalade from a dealer in san diego. i have put approx 5k miles on the vehicle in the 6 months that i've owned it. it has been back at the dealer for service four times (approx 30 days total the dealer has had the car) for the same issue, which is a shuddering, hard-shift and vibration issue with the transmission. there have been no repairs that have remedied the issue. the dealer continues to follow a protocol procedure each time, none of which have worked. i have contacted general motors and will also be proceeding with a lemon law claim.
I just received the power steering software update for the loss of power steering last week. about five or six times now the steering has been very hard and almost impossible to turn the steering wheel. it never done this before the software update
There is a knocking / popping sound coming from the steering column on turns and low speed driving. happens constantly now and we're just out of 50k warranty by 2000mi.
Tl* the contact owns a 2015 cadillac escalade. while driving 10 mph and depressing the accelerator pedal, the vehicle felt as if it shifted and the steering seized. there were no warning indicators illuminated. the vehicle was serviced per nhtsa campaign number: 18v586000 (steering) at open road cadillac (334 columbia turnpike, florham park, nj 07932, 973-538-5650); however, the failures recurred. the manufacturer was not notified of the failures. the failure mileage was approximately 88,500.