S10 dot/i: letter from congressman cline on behalf of constituent regarding the difficulty she is experiencing with her 2015 cadillac escalade (attn: kjersten croke). *ld the consumer stated the vehicle's radiator leaked due to excessive recycling of the thermostat. coolant was leaking from the radiator tubes. this failure was repaired per the technical bulletin 9i1513e. the vehicle would vibrate. repairs were attempted, but the vibrations recurred. the trim on the drivers side was loose. the interior and exterior lights would remain on after the vehicle was powered off causing the battery to die. the dealership was unable to determine the cause of the failure. *js
Here's a youtube link for the previous complaint that i filed..... it is for the rear hatch locking mechanism with an open flame. i previously reported the rear hatch locking mechanism failure back in april may and the rear hatch was not locking and it was not actually closing all the way. my granddaughter almost fell out of the back of the vehicle why was driving down the road. i did ask gm to note the rear hatch locking mechanism failure issue . https://youtu.be/xcehknddghu https://www.nhtsa.gov/recalls?nhtsaid=11156479
Vehicle had an open flame in rear hatch locking mechanism. i have a video too.
This is an exhaust fume related complaint that is also related to an electrical component failure of the rear hatch locking mechanism. when the rear hatch locking mechanism is not fully engaged the liftgate is not completely closed allowing gas fumes to enter the vehicle and it has a really bad exhaust fumes smell..... the gas is entering the vehicle co carbon monoxide hydrocarbons and methane gas ch4
I received a recall letter october 2018 stating the vehicle may experience a temporary loss of electric power steering. i had work done on september 24, 2018 at castle buick for that problem. i should be reimbursed for the cost of repair that was covered by my own extended warranty. it cost me $1,037.18 plus $170.00 deductible, which totals $1,207.18. i then received a letter dated november 12, 2018 from cadillac customer assistance stating that the repair that was performed at gm was not the repair covered by the recall. the problem was for the steering. the steering wheel was snapping back when i tried to turn which was causing my wrist to become sore. it was a steering problem in the beginning, and i had no control over the automobile. gm put a whole new motor assembly in the car instead of rectifying the problem of the software.
The cue system gets stuck an sometimes it changes buy itself. it will not let you change the it will freeze for a long period of time.
I have experience several times when i went back to get in my vehicle an it wouldn't start. i have an appointment to take it to the dealership next week. iu am so upset with gmc.