Chrome plating on interior door handles has peeled resulting in a razor-blade like effect causing injury to hands when using door handles. senior citizen age 78 injured hand while using door. despite this being a known defect, gm refuses to replace these handles at their cost and has not issued a recall. these handles were replaced approximately two years ago because of the same defect and the new ones installed have suffered the same problem. according to nhtsa action number ea10004, "in july 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles. recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign. in june 2011, gm added the remaining interim population (sep-oct 2006) to the scp." cadillac has informed me that my vehicle, despite having this defect, and despite being listed in the nhtsa report, is not a part of the scp. why is that? *js
The vehicle in question is a 2007 cadillac escalade esv. this vehicle has been in the shop 26 times in 10 months for multiple electrical problems and has had numerous replacement parts installed. the vehicle has had electrical problems causing engine failure while driving, navigation failure while driving, motorized gas and brake pedal movement while driving, fuel tank electrical issues, all of which has created unsafe situations for my wife and children riding in the vehicle. the vehicle is undependable due to numerous electrical issues. i have tried to work with cadillac for a replacement with no successes. if we continue to drive this vehicle as directed by cadillac, it is just a matter of time before an injury or death occurs. the entire electrical system needs to be looked at for the entire cadillac line as there are numerous complaints regarding electrical issues with this brand. *tr
Tl* the contact owns a 2007 cadillac escalade esv. the contact stated that when attempting to open any of the doors, the handles became separated. the vehicle was taken to the dealer. the technician diagnosed that the handles were plastic and because of various types of weather the holes for the screws had widen causing the handles to separate from the vehicle. the handles were replaced but the failure recurred multiple times. the manufacturer was notified of the failure. the approximate failure mileage was 500.
I just like inform to whom it may concern i am owner of cadilac escalade esv that i bought brand new back in december of 2006 , i would like to explain that this was by far my worst experience with any car that i have ever bought in my life in one year time the car sat at the dealer more than 3 months for many issues and defects and when i mean many i mean over 80 issues with the car and most important these cars have major defect on their bakes i had almost a serious accident when the two front calipers brakes failed and the was only 6 months in my hand since then it has had other brake failures and many other defects including wire harness to catch on fire this car is ticking time bomb waiting for something else to go wrong i am very disappointed with gm the manufacturer of cadillac until today from day one it has had dead battery if you let it sit for more then 3 days from day one including engine light also from day one that they never were able to fix i am sorry to say this but these cars or very unsafe so body should talk to the manufacturer to fix these serious issues some body can get hurt from these problems thank you for your time. *tr