As i was driving on a bridge my car completely went into a stop. breaks instantly locked and my car would not drive, turn on, or go on neutral the breaks stayed in lock. police offerup even tried to see if it's a simple break button. nothing worked i was in the middle of a bridge lucky the car behind me swerved right away and myself and my daughter were safe. i called my sister who lived down the street, she came right away and parked behind me with her emergency safety lights on. the car went into shock i couldn't even put it in neutral so i can move it from the middle of the bridge. towed it to bmw now they say it's the computer system and the wires of the car that connects to the computer. cost to fix is over 3,500 i can not afford to fix. i have 4 teenage kids and now no car because i cannot afford to pay for the car services. in the past 3 years i have paid over 8k in repairs by bmw dealership services. this is not fair
Engine electric recall for electric water pump. car was brought into service at tulley bmw in nashua for issue with water pump. service advisor said " only need to replace a few bolts " i feel the car has only 46,000 and is overheating to excess showing temperature gage. had vehical towed over 100 miles to local service station - failed electric water pump - " recall issue " dealer failed to service. engine is overheating - dealer wants to charge $ 1,500.00 to repair
Tl* the contact owns a 2010 bmw x5. the contact stated that nhtsa campaign number: 18v336000 (engine and engine cooling) exceeded a reasonable amount of time for repair. the contact received the recall notification the third week on may 23, 2018. the manufacturer stated that the parts were not available for the repair. the dealer was not notified. the contact had not experienced a failure. vin tool confirms parts not available. *tt *tr
The engine belt idler pulley bolt broke causing a sudden loss of power steering when the serpentine belt came off the alternator and power steering pump. this is the same problem associated with recall 12v550000 a few years ago. the dealer said the vehicle was fixed under the recall but it was before i owned it so i don't know for sure. i believe the recall should be reinstated. the vehicle was moving on a residential street at less than 25 mph and my mom was driving. if she had been going any faster she would have crashed.
Tl* the contact owns a 2010 bmw x5. the contact received notification of nhtsa campaign number: 18v336000 (engine and engine cooling); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was not contacted. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owned a 2010 bmw x5. while driving 35 mph, the contact observed and smelled smoke. the contact pulled the vehicle into a parking lot where it caught fire. there were no warning indicators illuminated prior to the failure. there were no injuries. the vehicle was destroyed. the fire department extinguished the fire. a police report was filed. the manufacturer was not notified. the contact received notification of nhtsa campaign number: 17v683000 (engine and engine cooling) and was informed parts were not available. the failure mileage was 47,000. vin tool confirms parts not available.
Tl* the contact owns a 2010 bmw x5. the contact stated that while driving at 35 mph, that the power malfunction warning light illuminated and the power steering failed. in addition, the 'power loss please reduce speed' warning message illuminated. the contact was able to pull the vehicle to the side of the road. the contact turned the ignition off and attempted to restart the vehicle but failed to start. the vehicle was not able to restart. the vehicle was left in that area, and was not towed at the time. the local dealer (santa monica bmw, santa monica blvd, santa monica, ca, 90401) was contacted at 310-829-3535 and made aware of the failure, where they advised to schedule an appointment to have the vehicle diagnosed. the contact was deliberated on the use of an independent mechanic. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 12v550000 (steering, engine and engine cooling), and referred the contact to nhtsa. the failure mileage was approximately 79,000.
May 10, 2017 we purchased a 2010 bmw x5 with approx 70kmiles from east providence auto for $16,000. two days later we brought the vehicle back because the windshield wiper fluid leaked onto the driver side floor, the sunroof wouldn't close and a burning oil smell was coming from the inside of the vehicle. after inspecting, the mechanic said the hose from the windshield wiper tank was needed replacement, he unjammed the sunroof and added 2 quarts of oil; however, he couldn't fix anything. may 22 we returned b/c the oil light was on and the burning oil smell still existed. but the garage was locked. the salesman said we would have to come back. may 24 we returned after blue smoke was coming from the exhaust. the mechanic said the owner was in portugal for two weeks and he couldn't work on the vehicle without permission. after returning and calling many times over the next month we met with the owner who said his mechanic left, we would have to wait. july 3 we had the vehicle independently inspected (see attached report). he inspected the engine and drained the oil. he recommended the engine be removed for further diagnosis and if not resolved the engine will eventually need to be replaced. after returning to ep auto the owner said the 30 day warranty was up so we filed a complaint with the rhode island dealers license and regulations office (complaint number am-1702213). we are awaiting a response from the hearing board. the case manager advised that it's impossible to force ep auto to take the vehicle back because we have to prove the issues are pre-existing and she is anticipating the hearing board will not rule in our favor. at this point we are extremely reluctant to drive the vehicle due to the safety concerns. i recently received a recall notice from you alleging defective airbags made by takata. please feel free to contact me. thank you for your help.
My vehicle is having engine light and stron fuel smell. i took vechie to bmw service center and been told that car has egr coolant problem. according to service center that repair for recall #11e-a03 for egr valve was perfomed in 2016 which i not been told. now i am getting egr coolant issue and bmw is recognized that this is related to egr system related issue. it is common compliant among vehicle owners but bmw is not accepting that this manufacturing fault and may cause some terrible outcome if vehicle stopped while driving on the freeway. i am requesting nhtsa to demand bmw to recognize this issue and fix it as recall or under warranty.
This car has an excessive oil consumption issue that the manufacturer was aware of which explains why they no longer make this engine. in a 30 day period i put about 2 additional quarts of oil in the vehicle. the tail pipe is smoking and liquid is coming out of it when the vehicle is running for a long period of time and is idle. the cost to repair it at a bmw dealer is $6,000. i have already paid $2,500 to replace the vaccum pump and o rings due to an oil leak. also have also experienced a total engine shut down which cost me $3,300 to replace the belt tensioner and deflection pulley and ribbed v belt and air compressor. the car gave no warnings and it the engine just started stalling and then it just died and at that point a coolant light came on but it would not drive anymore at that point. this issue should be covered by the manufacturer. the entire engine needs to be replaced.
Tl* takata recall. the contact owns a 2010 bmw x5. while driving various speeds, abnormal fumes entered the vehicle and the check engine warning indicator illuminated. the vehicle was taken to autogermana bmw (located at 298 calle carlos f chardon, hato rey, pr 00919), but was not repaired due to lack of parts. the contact received notification of nhtsa campaign numbers: 16v071000 (air bags), 16v364000 (air bags), and 16v746000 (fuel system, gasoline); however, the parts needed for the repairs were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified. the approximate failure mileage was 48,000. vin tool confirms parts not available.
Tl* the contact owns a 2010 bmw x5. while driving 40 mph, the vehicle stalled without warning. the vehicle was towed to a dealer where it was diagnosed that the timing chain fractured and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 92,000.
Tl* the contact owns a 2010 bmw x5. the contact stated that the vehicle failed to start and a fuel and smoke odor was present. in addition, black smoke emitted from the exhaust pipe. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 89,000.
I had an issue with my 2010 bmw x5 concerning the engine stalling while in a parking lot after the check engine light illuminated. we had it towed to a bmw dealership to address the problem. after the dealer investigated the problem, they found that the vanos bolts to the exhaust camshaft had fallen out and caused the engine to shut down. after doing some online investigation, we soon realized that a recall had been initiated from bmw for this exact fault and all affected vehicles were to be brought to a nearby service center for repair. the recall number is 14v-176. the recall also specifically states that there is an extended warranty for any vehicle within this model year range and engine type. due to the fact that this vehicle was purchased in germany from a us affiliated dealer as a us spec vehicle, this recall was never acknowledged because the vehicle was registered in germany and never warranty registered in the us. this vehicle is currently not operational and bmw corporate in germany does not recognize this vehicle for recall or warranty repairs because they do not recognize bmw usa spec vehicles. we cannot get this vehicle repaired unless we ship this inoperable vehicle back to the usa at our own expense. this is a huge loophole that our vehicle has fallen into and there are open recalls affected on this vehicle that we cannot get repaired until it is returned back to the usa. this is completely unacceptable that a major safety issue can go unaddressed and bmw will not honor it. there needs to be resolution on this from bmw to not only address this outstanding safety issue but to capture future recall concerns on other vehicles in this situation. as an agency that enforces such regulations pertaining to these issues, i'm hoping that your organization will be able to help me. the vehicle stalled while traveling in a parking lot, we had just left the autobahn
In feb 2016 during driving on the highway, lost power steering and battery light come on. car was towed to the garage to determinate cause and fix the problem. bolt that hold pulley tensioner was broken and belt fell off. there was no easy way to remove bronek head bolt off from engine block. car was at mechanic for a week, replacement bolt was around $6 but the labor was almost $700.
Passenger door got locked - unable to open. deler had to take door out to fix. this major safety issue with very expensive repair from bmw dealer. got engine light for diesel fuel tank sensor. bmw told me to take two month to get part from germany. waiting for part and high repair bill. again got engine light for other reason. i am com earn about safest of my 2010 bmw x5 diesel model and like help from nhtsa. thanks.
While driving the engine loss power and put the car into neutral. all power steering was loss as well. thankfully i was able to pull off the road safely. the car restarted once, then loss power when one tried to accelerate. the car would not restart. during this whole time no warning or service lights came on, the vehicle status said all systems were ok, when obviously they were not since the car just stopped working while driving. *tr
My car stalls especially when starting to drive in the morning, or after stopping at a light. it runs on reduced power jerking for a few miles with the engine light flickering on and off at times. the dealership advised me to use only shell gasoline, never let the tank be less than a quarter tank, but that did not improve the problem. *tr
Exhaust is entering the cabin through the venting filling the car with harmful gases. i brought it to the dealer and they diagnosed it as a egr cooler/valve issue. there is currently an "open campaign" for the erg bracket to be replaced by bmw but no safety recalls on the egr cooler or valve. i am concerned about the safety of this issue since the leak starts off slow and undetectable at first then grows to be a serious burn in your eyes and nose. this could be especially harmful to families with young children. *tr
I was told by bmw that it was the egr high pressure heater leaking, wherein the leak causes diesel exhaust fumes to enter the cabin while driving without warning. i observed this mostly as i pull back from my garage, when idling and randomly as i drive. i've noticed a strong noxious smell in the cabin, which gave me nausea and headache. i remedied it by venting the cabin then recirculating the air. it happens constantly except when i circulate the air in the cabin regardless of when i'm in the road or parked in front of my garage. (i figured this prevents the fumes from the hood entering the cabin).i am finally having it repaired for $800 maybe more as i will find out tomorrow the final cost. i've read in the forums that this is not uncommon even below 15k mileage x5s which is virtually new and has occurred in different vehicle mileages. this is potentially dangerous and a health hazard to drivers and infants. bmw should be shouldering this unacceptable hardware failure! *tr
I was driving my x5, 90 minutes from home, when i noticed my steering was unusually stiff. it was 5 degrees outside, so i assumed it might have been too cold. i was able to move over to the right lane, and turn onto the nearest side street. at that point i got a code saying "battery discharge". i assumed it had something to do with the keyless ignition, so i shut it off and tried to turn it back on. it didn't work, and it gave me the same warning again. in addition, the onboard system was giving messages of each of the systems that was shutting down, ultimately, with everything shutting off, including the emergency lights. i had to have the car towed. after the dealership looked at the car the next day, they told me this was part of a recall for the idler pulley bolt. i looked this up, and discovered the letter dated nov. 26th describing this recall from bmw to nhtsa. we started the purchasing process of this vehicle on nov. 26th, ultimately purchasing it on nov. 30th. the carfax did not show this recall repair when we purchased it. my dealership is claiming they repaired it that week, before we picked it up, (again, no mention of a repair). my concern is this: if it was repaired in november, this repair failed. if they ignored this recall and sold me the car, that would be negligent. furthermore, we had the car into the dealership in january 2013 for a tire issue. if they had not done the repair in november, certainly they were responsible to repair it then. obviously they didn't. now, the car completely fails, and is in the shop. this repair took 3 days! i am unsure of the safely, as well as this failure being just a pulley bolt. i am aware of the most recent recall of feb.19th, for electrical problems, but at this time, doesn't include the x5? the pulley bolt problem doesn't seem to fully describe the loss of steering and power i experienced. *tr
2010 bmw x5 3.5 diesel was brought in for service to diagnose exhaust smell in the cabin. diagnostics unveiled a cracked egr cooler that allowed raw exhaust fumes to enter the cabin, potentially resulting in carbon monoxide poisoning to driver and passengers. *tr
Tl* the contact owns a 2010 bmw x5. the contact stated that while driving 60 mph, the vehicle suddenly stalled. the vehicle was towed to the dealer and the contact was awaiting diagnosis. the manufacturer was not notified. the vehicle was not repaired. the failure and current mileage was 38,000.
Continual problem - car hesitates when accelerating from a stop or low speed. there is a pause between stepping on the accelerator and response from the engine. complained numerous times over the years to several dealers - some acknowledged the problem but stated that it was normal for that engine. they seemed to have fixed the problem in later models but did not even try in the earlier ones. it can be a serious safety issue when acceleration is needed. *tr