Received 2 recall notices from bmw usa 11/17 and 12/17 for issues with the front passenger seat occupant detection mat and the engine pcv valve heater. contacted my local dealership to have them fixed. was advised that they did not have authorization from the national office to perform the repairs. when questioned about having the parts the service representative admitted that they could get the parts but would not be reimbursed for the repair because the national office had not authorized their use. repeatedly check with them over the next several months. received the same answer again and again. contacted bmw usa directly through their customer service and spoke with their representative who stated that they did not have the parts to repair the known safety issues and were hoping to have them fixed later this year. when i informed them that the local dealership said they could get the parts they finally admitted that yes they had them but not enough to cover all the recalled vehicles so they were not authorizing repairs yet.
Tl* the contact owns a 2008 bmw x3. the contact received notification of nhtsa campaign number: 17v683000 (engine and engine cooling); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. bmw of monrovia (1425 mountain ave, monrovia, ca 91016, (855) 627-5361) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Seat occupation detection mat and positive crankcase ventilation (pcv) valve heater. both recalls but no remedy since september 2017. dangerous conditions that need to be resolved immediately
Tl* the contact owns a 2008 bmw x3. the contact stated that the recall notices for nhtsa campaign numbers: 17v605000 (air bags) and 17v83000 (engine) were received in september and october of 2017. after contacting bmw of birmingham (11000 tom williams way, irondale al), the contact was informed that the parts needed to repair the defects were not available. the manufacturer was not notified. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2008 bmw x3. the contact received notification of nhtsa campaign number: 16v071000 (air bags) and was unable to receive the remedy and part within a reasonable time frame. in addition, the contact was included in nhtsa campaign number: 17v683000 (engine and engine cooling); however, the recall notices stated that the remedy and parts were unavailable. the contact was uncertain as to when the vehicle would be repaired for months. a dealer was contacted (bmw of freehold, 4225 u.s. 9, freehold, nj 07728, (732) 410-6096), but the contact relocated. the manufacturer was notified of the concerns pertaining to the recall repairs. the contact had not experienced a failure. parts distribution disconnect. vin tool confirms parts not available.
Sheared engine mount bolts on vehicle with no accidents, no off road use and only 60k miles. bmw did have a service notice on this, but we are told it has expired. it appears to be manufacturing defect, in which case bmw should fix, but they say too late.
I am a 2008, bmw x3 driver. i had my air bag fixed (i think) yet, the air bag light is still on. also, the brake light and engine light. i do not know what is going on. this drama is over a year old. i have supportive documents, voicemails and emails to support my efforts.