Tl* the contact owns a 2018 audi q5. while the vehicle was in a parking lot with the brake pedal depressed, the vehicle accelerated without warning and crashed into a stairway rail of an apartment building. there were no injuries and a police report was filed. the air bags did not deploy. the vehicle was towed to a body shop. the contact called audi livermore (3400 las positas rd, livermore, ca 94551) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 9,000.
1.i had an accident at approximately 10:45 a.m. on thursday, september 19, 2019 in the parking lot for the medical offices located at 2000 south mays street, round rock, texas. 2.i parked in a space on the south side of the building, which is part of their property. 3.my normal habit is to place the car in 'park' when i stop in a parking spot. 4.since it was very warm, i left the motor running so i'd have air conditioning as i placed the sun screen over the windshield. 5.the sun shade is one piece and takes a lot of time and effort to properly install. 6.when i completed installing the sun shade, i noticed the car was moving backwards at less than 5 mph. 7.i tried repeatedly to stop the car by pressing on the brake and slamming on the brake. 8.what was happening made no sense to me; it was surreal. why was the car moving backwards and why couldn't i stop the car? 9.the car stopped when it hit a parking lot light pole on my left rear and the left front of a toyota on my right rear. 10.the car is equipped with every pre sense, driver assistance, and collision avoidance system audi offers; however, all systems failed to detect or avoid the collision. 11.the accident was caused by some weird problem with my 2018 audi q5. there was nothing i could do in the time i had without the brakes working.
I have reported to sewickley audi, my closest dealer, on several appointments that my brakes severly grind upon application. i would believe that the rotors are severly scorerd or warped. it happens upon first use every day, as well as a loud grinding upon every stop especially from highway speeds. i have been told there is nothing wrong with my brakes although i complained from my initial visit , my last inspection and recently brought it in specifically for that. the noise/ grinding is bad, but the lack of quality braking has me more concerned. i am going to take it to "midas muffler" or someone else to check. i believe other q5 and cross linked volkswagens have caliper problems and i believe my car does as well but they are unwilling to repair it under warranty to save cost.
On multiple occasions when driving the audi q5 the pre-sense engages inappropriately (no trigger) resulting in an immediate and harsh braking of the car to a complete stop. in traffic, this poses a significant risk of a crash resulting in damage and potential bodily injury. the audi pre-sense is designed to stop a car from an imminent crash, however an apparent flaw in the technology engages the pre-sense without totally unnecessarily (no cross traffic, at least 10 feet from a bush or other object). not only does the unexpected and unnecessary hard auto-braking add wear and tear to the brakes and suspension, it poses a real risk of an accident as other drivers do not expect the sudden and unnecessary braking. this happens intermittently without a pattern in dry and wet weather on a flat surface or an incline. always occurs when in reverse.
The vehicle was stopped and i was intending to turn left at a signal light. when the signal changed for me to proceed i accelerated into my left turn when the car suddenly braked on its own and pulled me back into the seat. the audi sense indicator came on being activated as if it sensed i was about to make impact with another vehicle. however, i was the first vehicle turning left and there were no other vehicles in front of me nor any other vehicles opposite of my lane of travel so there were no vehicles anywhere near my vicinity that should have triggered the audi sense. there were no vehicles behind me also turning or i'm sure they would have rear-ended my vehicle given the severe braking action. the system initiated a severe braking action as if i was about to rear-end another vehicle. this occurred on june 14, 2018 at at approximately 10:30 am. weather conditions were warm, dry and clear with no precipitation. i believe this was caused by a malfunction in the audi sense causing the braking system to initiate.
Squealing brakes at slow speeds. dealership able to replicate issue but unable to resolve adequately. they asking us to replace rotors and pads with several hundred dollar cost to us. car is only 2 yrs old now. we bought cpo after car was used by dealer salesman for 6mo. brakes have been squealing soon after we got the car.
My vehicle has a safety feature called audi presence. my new vehicle q5 prestige (less than 150 miles, just 6 days old) had malfunctioned with an unexpected automatic break on jan 17th 2018 at around 7:29pm central time while on service road of highway 114 going towards west (straight road in motion) before reaching the intersection of freeport in irving, tx. there was nothing in the street that could be identified as an object that would cause a collision or any kind of accident. the sudden break really caused a mental shock to me. i was lucky to have no vehicle just behind me. i was driving at around 40 miles per hour. i have used collision avoidance technology for the last 3.5 years (mercedes benz, subaru forester and the latest being toyota corolla) and i am very familiar with the technology and never ran into such issues. i contacted audi support and they mentioned it is not unusual and you should take it to dealer. i took the vehicle to dealer and they informed it happens all the time and audi is very sensitive to this compared to other brands to be more safe. they were not even willing to check the vehicle and wanted me to come back if it happen again. they also told they have no way to figure out what happened. on my escalation one of the senior manager in sales told me he owns audi and pre sense run into this issues but need not be worried.finally they ran an automated test and confirmed their report does not show any issues with the vehicle. i am driving the vehicle now but has the following concerns:1) audi customer support not dealer is appears to be not trained how to handle safety issues when reported. 2) dealer did not register my reported issue. their report provided did not capture what issue was reported. to me this is a bad practice. it is unclear if this was deliberate.i appreciate what nhtsa do.