Tl* the contact owns a 2013 volkswagen cc. while the contact was approaching an intersection to make a left turn, another vehicle crashed into the rear passenger door of her vehicle at a speed of between 55-70 mph. the contact stated that only the steering wheel air bag deployed. none of the side impact air bags deployed. there were no warning indicators illuminated. the impact of the crash caused the gear shift, dashboard, and battery compartments of the contact's vehicle to crumble inward and break apart. as a result, the contact's right leg and hip were pinned down. the contact struck the windshield and suffered a dislocated knee cap, pelvis fractures in three places, four broken ribs, nine stitches to the forehead, cuts and bruises on both arms, two seizures, and a burn to the face due to the steering wheel air bag. the other driver suffered head injuries. the contact was hospitalized for five days. a police report was filed. the vehicle was towed by the contact's insurance company to their location for investigation. findlay volkswagen (983 auto show dr, henderson, nv 89014, (702) 558-6600) was informed of the failure and advised the contact to call nhtsa. the vehicle was currently in the process of being appraised to determine if it was totaled. the manufacturer was not notified. the failure mileage was approximately 48,000.
Takata inflators. i went and got my fuel pump recall completed months ago and my local dealer didn't have the parts to complete the airbag recall. they said it takes about a month or two to receive the part and it has been much longer than that and they still aren't able to complete the recall on my vehicle. my airbag light has recently come on and i saw that there is also a recall for a clock spring. i got my car checked by a mechanic and was told i would need a clock spring replacement. i notified volkswagen of this and was told my car was not apart of the recall but how can that be when the effected models are volkswagen cc 2011-2014. they are refusing to make repairs on my vehicle. i am 8 months pregnant and feel very unsafe on my commute to and from work. my local dealer is unreliable as they are never able to complete repairs. when the airbag light came on, i was turning into a restaurant and heard a clicking sound and the light came on. my horn no longer works nor do the buttons on my steering wheel.
Tl* the contact owns a 2013 volkswagen cc. the contact took the vehicle to wyoming valley audi (126 narrows rd, larksville, pa 18651, 570-288-7411) to be serviced per an unknown recall. the technician informed the contact that the clock spring had fractured. the manufacturer was notified of the failure and informed the contact that the clock spring was previously serviced per an unknown recall. the failure mileage was approximately 60,000.
Takata recall - air bag error warning after replacement of the takata has already been done. clicking noise in the steering wheel, afterwards failure of all buttons on the steering wheel. suspected failure of the clock spring.
Tl* the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 18v148000 (air bags). the contact called heritage volkswagen of south atlanta at 678-263-3711 (located at 305 jonesboro rd, union city, ga 30291) and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. the vin was not provided.
Takata recall we contacted our local volkswagen dealer over 6 months ago to get our airbag recall taken care of. to date, the problem has not been resolved or even placed on the schedule. our local dealer has blamed vw corporate the entire way. we are going on vacation july 14th-21st 2018 and reached out to vw corporate for help in the way of a loaner vehicle. after an hour and a half on hold, they have not come up with any suitable options. they are refusing a rental car and can not guarantee that our car will be fixed before we leave. we do not feel safe in this car and we've been driving it daily because we have no other choice. our children will be in this card during vacation and vw doesn't seem to care.
We had the passenger air bag replaced due to a recall, ever since the dash lights, air bag and others have been coming on, now they stay on all the time. the vw garage said it was the passenger occupant detection module. this did not happen until after we had the passenger air bag replaced.
Takata recall. i received a postcard over a year ago from my dealership stating that they would contact me when the replacement airbags were available. i have never heard back from the dealership of vw.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign numbers: 17v509000 (fuel system, gasoline) and 16v078000 (air bags); however, the parts for the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. when attempting to accelerate the vehicle, it revved and jerked before accelerating forward. the dealer (momentum volkswagen of clear lake, located at 15100 gulf freeway houston, tx 77034; 281-848-5600) informed the contact that the parts were not available. the manufacturer was not made aware of the issue. the approximate failure mileage was 29,874. vin tool confirms parts not available and parts distribution disconnect. the consumer stated the vehicle was repaired. *js
Tl* takata recall. the contact owned a 2013 volkswagen cc. while driving approximately 50 mph, the preceding vehicle stopped abruptly and was rear ended by the contact's vehicle. the air bags did not deploy. there were no warning indicators illuminated. a police report was filed. the contact sustained injuries that required medical attention. the vehicle was totaled and towed to an impound. the dealer was not contacted. the manufacturer was made aware of the failure and provided the contact with a case number. additionally, the contact stated that she was unaware of nhtsa campaign number: 16v078000 (air bags) until she searched the vin after the failure. the failure mileage was approximately 100,000.
Takata recall. and also have the 20ae recall which is an interruption in electrical power to the fuel pump control module. my vehicle was in motion when it suddenly stopped and turned off in the middle of the road. leaving me 9 months pregnant straded in the middle lf the road with my 4 year old in the back seat on our way to take her to school.
Takata recall i have bought a pre-owned 2013 vw cc from a dealership earlier this year (feb/march 2017). i was not notified of any open recalls or that there might be one. since finding out about the recall, i have been trying to set up an appointment with vw dealers around me, but was told that there are no fixes available and that all i can do is wait for the fix to be implemented. i am not sure what to do at this point. i have consistent 1+ hour drives and i am not comfortable with the knowledge that there is an active recall for a serious issue for the vehicle i rely on daily. additionally, i am not able to trade in the car due to the recall, unless i accept unreasonably low offers.
Tl* the contact owns a 2013 volkswagen cc. while driving 35 mph, the air bag indicator illuminated without warning. the vehicle was previously repaired in 2016 per nhtsa campaign number: 15v483000 (air bags) in which the clockspring cover was replaced. the contact stated that the horn also stopped working. archers volkswagen in houston, texas was made aware of the failure and stated that the contact was financially responsible for the repair. the manufacturer was made aware of the issue. the failure mileage was approximately 87,000.
Takata recall i have tried several times to have the required airbag recall fixed and i am still being told by the dealership that they still do not have the parts required to fix my vehicle.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign numbers: 18v148000 (air bags) and 17v509000 (fuel system, gasoline); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the contact called a local dealer (napleton's volkswagen of orlando, 12700 e colonial dr, orlando, fl 32826, (855) 634-9221) and was informed that the parts were not available. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2013 volkswagen cc. the contact stated that while accelerating from a stop sign, the air bag warning light illuminated. in addition, the contact stated the steering wheel felt abnormal. the vehicle was serviced under nhtsa campaign number: 15v483000 (air bags) but the remedy failed to repair the vehicle. the vehicle was taken to the dealer where it was diagnosed that the clock spring failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that they declined the claim due to the vehicle was already serviced under case number: 170565403. the failure mileage was approximately 110,000.
I have received 3 safety notices regarding the takata air bag since late 2015 when i came into ownership of my vehicle (vw cc) for which i have been unable to have replaced. after speaking with a rep from vw of san bernardino on 4/25/17, i was informed again the part needed to perform the replacement is in short supply with no time line on when it will become available. i was also told takata is not actively releasing the part needed for the recall and that i would be notified whenever it becomes available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact stated that the air bag warning indicator illuminated while driving various speeds. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer and was informed that the recall remedy part was on backorder. the manufacturer was not made aware of the failure. the approximate failure mileage was 19,000. parts distribution disconnect. updated 10/26/17*lj the consumer stated the vehicle was repaired.*js
From the volkswagen recall site re: steering wheel air bag & clock spring. summary: volkswagen group of america, inc. (volkswagen) is recalling certain model year 2010-2014 volkswagen cc vehicles. in the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. this contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag. consequence: a loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury. the local vw dealer says our car is not included however, nothing works on the steering wheel and the air bag warning light in the dash is on. when contacting vw direct i am told nhtsa is responsible for expanding the recall to include our vin. questions? is our car safe to drive? if we have a front end collision will the steering wheel air bag work? if nhtsa is aware of 420,000 recalls for this same issue will the recall be expanded to cover other vin? this is an expensive fix and all logic tells me it should have been included in the original recall.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the manufacturer stated that the parts were not available. the contact had not experienced a failure.
Takata recall : volkswagen dealer in houston is unable to provide te replacement for the airbag for the past 5 months. they just don't receive them the recall was made in feb 2016 and 13 month later vw still not able to execute against the recall
I'm an active duty service member (army) and my name is [xxx]. i am servicing my vehicle out of the vw store located in columbus ga. my concern is that i don't feel safe driving my vehicle due to a recall. i have recently purchased a vehicle that is under the recall for the takata air bag for the driver side. i have contacted my local dealer that i stated above and spoke with the service manager. he informed me that part to fix my car is not schedule to come in until june 2017. furthermore, he also made it clear that it was not possible to provide me with a loaner/rental until the parts came in. i then reached out to vw of america (case # [xxx]) and pretty much received the same answer, that they do not have a system in place for providing loaners for this recall. meanwhile i don't feel safe driving this car day to day given that this issue with this recall has claimed more than ten lives and has injured more than a hundred. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags). the vehicle was taken to the dealer and the contact was informed that he would be notified when the part became available. the vehicle was not repaired. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue the contact had not experienced a failure. parts distribution disconnect. updated 06/23/17*lj consumer stated the car has been fixed by dealer on 5/9/17 updated 9/27/18*jb
Takata recall still no fix available for this car. i'm concerned as this airbag situation seems to be dangerous.
Takata recall. this recall was issued at the beginning of 2016 and it still hasn't been addressed by volkswagen. with such a serious safety hazard as posed by this recall, i would expect that a resolution would have occurred as it's now the end of 2016.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact took the vehicle to be serviced from a collision. upon retrieving the vehicle, the contact was informed that the air bag warning indicator was illuminated. the indicator was not illuminated prior to being repaired. the contact was informed of nhtsa campaign number: 16v078000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the failure mileage was unknown. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the vin was included in nhtsa campaign number: 16v078000 (air bags). the dealer and manufacturer were unable to determine when the parts would be supplied to the dealer. the contact had not experienced a failure. vin tool confirms parts not available.
Have not received appt for recall of my tacit air bags.
Takata inflators - i received a letter in april of 2016 stating that my car is subject to the takata airbag recall. the letter stated that "a recall repair is not yet available." it is now september and i have still received no indication as to when the parts will be available nor when the repair will be made. i have called vw finance and they told me to call vw corporate. i called vw corporate and they told me that they do not have a timeline as to when the parts will be in. as far as i am concerned this is unacceptable. the letter from vw states verbatim: "takata has reported that the driver frontal airbag inflator could potentially rupture if the vehicle is involved in a crash where the frontal airbags are designed to deploy. in the event of an inflator rupture, metal fragments could pass through the airbag cushion material, which may result in serious injury or death to vehicle occupants." i am concerned for my safety driving in this vehicle!!! i have contacted the dealership and their response is: "remember, there are 60 million cars to be repaired worldwide. tropical climate areas will be fixed first. repairs will go south to north for customers, then south to north for dealers. due to the climate in the northeast the conditions don't match the weather that is the problem. it is, apparently, a combination on heat and humidity. vw did not make the airbags. there are (3) companies in the world making the replacements.that is all the info i have, for now." unacceptable!!!!!!! volkswagen will find the parts when someone gets injured or killed!! this is a travesty!!
Airbag replacement not available. afraid to drive it
The nearby vw of ventura dealership refused to provide me with the loaner while they fix the recall issue as per nhtsa directives. the service manager laughed at me over the phone saying there is no remedy so go and do whatever you want as we don't provide loaners. i'm speechless. i have a disabled family member to carry to appointments. i'm more than upset. despite this fact that the vehicle is unsafe to drive and i was not aware of recall , never received a notification letter about it from vw. please help!
Tl* the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tamara recall. airbag can rupture and cause serious injury no remedy or compensation has been offered
I have a recall on my vehicle recall number 17v509 and 16v078
Takata recall; because vw apparently doesn't care about the safety of its customers and refused to offer a timely fix to this problem, i decided rather that drive a potential bomb, to get rid of the car, suffering a several thousand dollar decrease in value at trade-in because of the problem.
Takata recall, we are trying to work with vw on replacing this car. we are trying to work with vw on a new vw model car; however, vw dealerships will not take the car in trade due to the recall and dealers representing other manufacturers are reluctant to take the car in trade or if so at greatly reduced trade-in value. we have tried contacting vw directly to discuss; however, the wait time on their customer hotline is between 1 and 6 hours, they have no direct email available and their customer service chat line is off the air. since the "takata recall" addresses the potential to harm occupants of the vehicle and the vehicle is most often used by my wife and with our grandchildren, we'd like to be able to work with vw and their dealerships. is there anything we can do?
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Takata recall
Takata recall: our car has a takata recall. we do not feel safe driving or having our 17 year old daughter driving it. no rental or loaners have been offered. according to customer service at vw customer care the nhtsa is not requiring them to offer this. we cannot afford to rent a vehicle indefinitely (there is no timeframe for repair), recall states the problem could result in death, it seems illegal not to have a safe car provided until a repair is available.
Vw is not doing anything to solve the takata sdi driver airbag recall! called the dealership, palmetto 57th in miami. spoke to service manager rolando who advised they could not provide loaner unless vw corporate authorized it, and vw had no solution at the moment. called vw corporate at 1-800-893-5298 and was advised that vw is not providing loaner cars, and would not temporarily remove airbags until they find a solution. i advised that i have a pregnant wife, and need a temporary solution. they stated that there is nothing they can do based on the corporate policy that has been implemented by vw. my cousin-in-law has an acura tl with the same airbag problem. he took it to the dealership, and got a rental car at no cost until his car can be fixed. i guess someone has to die in order for vw to take corporate action. i pray that is not my wife and my unborn baby! ps: we own three late model vw's. we are selling all of them and never buying another one again!
Takata recall - there are no options given to us at this time knowing that metal fragments can cause injury or death to myself. i don't feel safe driving my vehicle and want either another car to drive or the option to get out of my lease. i feel unsafe and scared to drive my vehicle. and this is unfortunate because i do love my car. i have called volkswagen and my dealership and no one is doing anything about it.
Tl* the contact owns a 2013 volkswagen cc. the contact stated that nhtsa campaign number: 16v078000 (air bags) exceeded a reasonable time for repair. the contact received the recall notification in may of 2016. the dealer advised that the part for the repair may be received within one year. the contact had not experienced a failure. the vin was unknown. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the parts to do the repair were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags) however, the part to do the repair was unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Takata recall. no available remedy to repair from vw.
Takata recall since there is a chance that my driver airbag won't get activated in case of an accident, i am very concerned of my safety. this cc is the 4th vehicle i lease from vw since 2009. in the interim , until vw and takata decide on the resolution of this major defect, who is responsible for my possible injuries/death in case of an accident? shouldn't vw be more concerned of my safety while they resolve the problem? shouldn't they give me a temporary vehicle to drive meanwhile? it is potentiolly a life-threatening situation. what are my right in that case?
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2013 volkswagen cc. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.