We have classified the 144 complaints from 2004 Toyota Sienna about STRUCTURE into the following categories.
After pressing the button to open the power sliding doors, the cable snapped and whipped. *tr
Tl* the contact owns a 2004 toyota sienna. when the front driver side door was opened, the door swung wide open and the hinge fractured without warning. the vehicle was taken to an independent mechanic where it was diagnosed that the front driver side door hinge needed to be welded. the vehicle was repaired, but the failure recurred twice. the manufacturer was notified of the failure. the failure mileage was 100,000.
The driver side passenger is jammed and won't open or close even in the manual mode. i had to drive home with the door open slightly because i couldn't get the door shut. after reading many forums online it seems that this is a problem with toyotas and it is a defect with manufacturing. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that the door hinge fractured from the weld. the contact took the vehicle to a dealer for diagnostic testing and was advised that the door hinge needed to be replaced. the contact did not have the door hinge replaced. the failure mileage was 130,000. the vin was not available.
Passenger side power sliding door cable broke making the door inoperable. the van cannot be exited on the passenger side. repair involves motor and cable replacement costing $1720. toyota extended the warranty to 9 years from purchase and 120,000 miles thereby acknowledging their issue to a faulty part. they wouldn't replace it until it failed. the car was garaged its entire 9 years and therefore it took 127,550 miles to fail. even though i am within the 9 years of purchase by 4 weeks, toyota won't honor the warranty extension due to being beyond 120,000 miles. i will have to pay this high cost to replace a door motor out of my own pocket. i will never buy a toyota again. this cable should never fail and is a faulty product which they have acknowledged. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that she opened the front driver's side door and heard a loud metal on metal sound as the door dropped slightly. the vehicle was taken to a dealer for diagnosis where the contact was referred to an independent mechanic. the contact was informed by the mechanic that the door weld was the source of the failure and it could be welded again but the door should be replaced. the manufacturer was notified of the failure. the vehicle had not been repaired. the failure and current mileage was 127,000.
Power sliding door cable snapped and children in back seat cannot ride safely, as door will not operate properly. spoke to toyota, opened a claim, was told the warranty enhancement notice was issued, but although i wasn't over my mileage, i was over the date of 1st use of vehicle. they extended the warranty for this faulty part for 9 years, 120,000 miles. my vehicle sat for 8 months as well when our other toyota, the tundra had its frame replaced...but even though they still will not help. they offered to give me a good deal on another toyota...seriously! i just leased a venza 3 months ago. i do not want another vehicle, i want mine fixed so my passengers can sit in the back seat safely without worry the door won't open or close on them! *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that while driving approximately 5 mph, the rear driver's side door independently opened without warning. the contact mentioned that the door was unable to be closed and he had to utilize a bungee cord to avoid the door from reopening independently. the vehicle was taken to a dealer where the repairs were unknown. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 114,000. the vin was not available. *tr
Passenger side vehicle dash began cracking during summer of 2013. original appearance was that of a cut or scratch along the surface of the dash. crack has been growing wider and longer since then. vehicle has been garaged since purchase (9/2003) and custom fit shade used when parked outside. concerned that dashboard may fracture into smaller projectile pieces if the passenger airbag was to be deployed. *tr
Passenger side back sliding door (automatic) cord broke. the wire that is like the pulley for the door frayed and broke, making the door inoperable. the motor still works fin though. my concern is of my children's safety. the door will not latch securely now, and/or open completely. we have shut the auto door off, but it makes no difference. the door gets stuck in open position and is a safety issue. we have set the child lock as well. we will not be using that door at all, in case it traps one of the arms/legs of our passengers. toyota is requesting thousands of dollars to fix it... *tr
The left door of the toyota sienna van stopped closing properly a few years after we bought it. it will not close all the way and wears down the battery of the van. the door opens unexpectedly from time to time while we are driving. *tr
My wife was shopping with my 3 year old daughter and dog and couldn't get the drivers side auto sliding door to shut. i arrived and noticed the cable sheathing was frayed approximately 6 inches in from the pulley system. the door would auto slide until this frayed part hit the pulley, seize and return open. i manually tried pulling the door shut thinking i could get the frayed part through the pulley, but i guess the tolerances were too tight and it wouldn't allow closure. the local toyota dealership told me to cut the cable so i cut the tensioner cable portion behind the door to allow it to close. after dropping off at the toyota, they demanded a $1000 upfront fee from my wife for a new motor. i am trying to get them to cancel the motor purchase since the motor still works, but haven't gotten through yet. the locking mechanism still works (after i cut the cable and was able to shut the door). with the number of complaints, nhtsa needs to bring this up to toyota and make a recall. *tr
Loud popping noise in driver's door. toyota dealer quickly knew the "door check" needed to be replaced just based on my description. cost me $700 to fix, and that was because i had a 15% off coupon. *tr
Toyota sienna fractured defective left front door check pocket popping noise due to weld failures. here is the video from the web it show many sienna owners have: http://www.youtube.com/watch?v=5eolqnspimu&nr=1&feature=endscreen. *tr
The rear sliding door cable frayed and snapped. when i opened door it jammed and would not close. i had to drive with door half way open to get where i could get it fixed. *tr
Dashboard cracked, from left to right. *tr
Upon pressing the open button on the remote for the passenger side sliding rear door, there was alot of grinding and screeching and the door only opened partially. upon further investigation we realized the cable had snapped and the door got jammed half way open. after some considerable effort we were able to close the door manually but it was for the last time. the door is now stuck closed and is completely inoperable. this poses a safety issue as the only exit for rear passengers is now the drivers side rear door until it breaks as well. research suggests we are just a few miles over and only months beyond the extended warranty service for this defect @ 120k or 9yrs, leaving us to absorb the entire 1500-1800$ cost associated with repair. *tr
Upon pressing the open button on the remote for the passenger side sliding rear door, it makes noise but does not open. upon further investigation we realized the cable had frayed and the door got jammed half way open. we took it to the dealership and were told to ask for an exception but because it was not completely broken they would not fix it! this poses a safety issue as the only exit for rear passengers is now the drivers side rear door until it breaks as well. research suggests we are just barley over and only months beyond the extended warranty service for this defect @ 120k or 9yrs, leaving us to absorb the entire 1500-1800$ cost associated with repair. *tr
Once opened, the vehicle door would not close. i had to use excessive force to get it to close & the only way it did so was after the power sliding door cable had snapped. had this happened while away from home, i may have had to drive home with the door open. *tr
During opening and closing the front door on driver side, it makes a loud popping noise. *tr
Our 2004 toyota sienna minivan was parked. i opened the passenger side rear sliding door remotely with the key fob. i instantly heard a popping/crunch noise, and heard it again when i closed the door. i discovered that the exterior cable that controls the sliding motion of the door had frayed and the plastic sheathing of the cable was gone. the toyota dealer (instantly familiar with the problem) advised that i would have to replace both the cable and the motor for a cost of $1300, and that there were no less costly options. this is a safety issue that should have been addressed by toyota long ago since it was clearly a design flaw...and their recent "extended warranty" excludes way too many vehicles. edmunds.com complaints specifically addressing this toyota sienna door issue began in 2006, and now there are 74 pages and 740 reports of damaged cars and kids at risk due to inability to open the door, cables snapping and parts hitting people in the face, people attempting to address the issue by simply removing the cable and operating the door manually only to find that the door gets stuck in the open position and will not close, and owners replacing the expensive cable/motor component at an exorbitant cost only to have the problem recur. owners of these vehicles and their children are at risk. please address this issue promptly. *tr
The 2004 through 2010 toyota sienna models have a known defect in the cable assembly of the power sliding doors. my 2004 sienna has the same problems as numerous other vehicles with a loud grinding noise on the passenger side power sliding door due to a fraying cable that makes it impossible to operate the door or exit the vehicle in an emergency. toyota has taken the step to extend the warranty on sliding doors but only to 9 years or 120k miles whichever comes first. this is a known manufacturing defect and a safety issue that should be dealt with by issuing a full recall rather than extending the warranty. quoted repairs from my local toyota dealer were around $1500. these repairs are covered only for those who the extended warranty is in effect. please nhtsa order toyota to issue a full recall on 2004-2010 toyota sienna power sliding doors. *tr
Went to open the drivers side automatic sliding door on my 2004 sienna xle, the door opened about 6 inches and stopped. i got out to open it manually and it would not open. i was able to close it and that is when i saw a cable hanging down the side of the van, that's when i figured out the cable that opens the door had broke. i am now unable to use the door as it will only open about six inches. it will now cost me $1200 to get it fixed as it is about six months past the 9 yr. 120000 mile extended warranty toyota had put on this part. i am obviously not the only one that has had this problem and am hoping the passenger side door does not go through the same issue costing me another $1200. *tr
Toyota issued a warranty enhancement notification for 2004-2007 model year siennas for front door check mounting panel failures. this warranty has expired and my front door is failing due to faulty spot welds. if the door check completely fails, the door window can break injuring the driver. this problem is pervasive in these model years and toyota needs to issue a recall. *tr
The cable for the power door on my 2004 toyota sienna has broken and i recently learned that toyota was aware of the problem with this part and was offering a customer support program to replace the defective power door mechanism. unfortunately we did not receive the notice of the program from toyota and when i called to get information, i was told that even though my car only has 79,360 miles, i do not qualify for the program because my car is 10 years old. specifically, my husband was told by the customer service supervisor that "toyota doesn't make exceptions". i'm very concerned that toyota has yet to issue a safety recall on this part as the door is jammed and no longer usable, putting passengers in the back seat at risk by not having a safe way to exit the vehicle on the passenger side. toyota is aware of this safety issue and they are negligent by not issuing a replacement, regardless of the age of the car, especially on with such little mileage. although i have yet to receive a copy of the secret service bulletin, despite requesting one from the customer service rep, i understand that the extension was issued 12 months or less from the date the 2004 would go out of the extended warranty. *tr
Passenger side power door cable snapped and the door wouldn't close nor open. tried to open it manually, no luck unless you use enormous amount of power which might do damage to some other parts of the vehicle. even if door managed to get open it won't close, which is a safety issue. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that during cold weather, both rear sliding doors failed to open. the vehicle was not taken to a dealer for inspection. the manufacturer was notified of the failure. the contact mentioned that the manufacturer stated that there was a warranty extension under a manufacturer's safety improvement campaign for the failure but his vehicle was not included. the vehicle was not repaired. the approximate failure mileage was 83,000 and the current mileage was 92,000.
2004 toyota sienna le minivan. consumer writes in regards to defective rear electrical sliding door. *smd
Toyota issued a recall for the power cord on the electric sliding door. the design (located on the door's exterior) exposed it to the elements and caused the cable to snap. that happened to my 2004 sienna but my van was beyond the max mileage they allowed in the recall. so we've just been using the door manually. yesterday, my son opened the door a liitle too hard and he had to pull harder than normal to get it to close. when he pulled and the door released, the door fell off!!!! we have running boards so the door was resting on the running boards. i can not believe a door would just fall off! no door should ever fall off, especially a quality toyota vehicle. this happened in my driveway, so we were okay but what if this would have happened when i was an hour away from home like i would have been today, at my son's basketball game? we would have had to have it towed and dealt with how to get my family of 5 back home. i believe this would have never happened had toyota not excluded my van from the recall due to mileage. *tr
Due to what i have learned is among nearly all 2004 toyota sienna owners, the sliding can doors freeze shut and can't be opened. on christmas day 2012, my van was parked on the street, and at about 1am i went out to start the van and warm it up for my family, about 15 minute later i came out with the kids to leave. i then discovered that the doors were frozen shut. i tried pulling many times and then tried having someone go inside the van and push while i pulled, it didn't work. then i had my wife take the kids back in the house while i worked on it, i got the door to open about an inch and i stuck my fingers in and gripped the edge of the door for better leverage and to avoid damaging the handle. i then pulled really hard and it came a little further open. it then engaged the automatic close and shut my 4 fingers into the door. i was then alone outside with one hand stuck in the door, i screamed for help and finally some people came outside and ran inside the van from the drivers door and two people kicked on the door from the inside while one pulled from the outside until they broke the frozen seal. my fingers were in extreme pain and i couldn't bend any of them for several hours. i had deep grooves on either side of my fingers and to this day i have scar tissue build up on the backside of my fingers from he compression damage. this again happened to my 3 year old daughter a year later when she ran and tried to open the door. fortunately her fingers were smaller so there was less damage to her fingers than mine. but in either case, had there not been other people there to help. there would be no hope of saving yourself. i should note that i am a 6' 28 year old male who works in construction and is in good shape. with all of my effort, including putting my feet on the passenger door and pulling i couldn't open the door. this has broken both of our automatic doors.
Automatic sliding side door cable snapped door slide closed on a child entering. van was parked on a slight hill door was already open child entering door of van when cable that opens and closes door snapped and released door and door slid close slamming the child up against the door pillar between front passenger door and sliding side door. *tr
Door hinge on drivers side broke away from weld and makes a loud noise. per my mechanic the welded pockets within the door have many cracks in the sheet metal and the van needs to go to body shop. *tr
This is a recurring incident. on cold days, the sliding doors will freeze shut. this is a common problem from my understanding, and some folks on web forums have recommended filing a complaint to hopefully get toyota to issue a recall and resolve the issue. the freezing door problem is exacerbated by the electrical door lock mechanism and open/close sensor on the slider. in many cases, the failed attempt to open the frozen door is enough to trigger the door "open" sensor and cause the interior lights to come on. *tr
Rear siding door cables snapped. unable to open and close rear doors properly making for dangerous situation with small children in back. *tr
The back passenger doors both sides can not open. these happen at least 3 times already. the latches stuck. *tr
2004 toyota sienna xle limited. consumer writes in regards to problems with doors on vehicle. *smd the consumer stated the rear lift gate was repaired several times. the consumer was informed there was a recall involving a particular part on the vehicle, and she has been having problems ever since. the consumer stated when she opened the liftgate, it would fly open too quickly and when she closed it, it would essentially crush someone until it finally re-opened. the consumer stated the safety mechanism was clearly faulty. approximately two weeks ago, the left rear sliding door became difficult to open and close.
Sliding side door automatic opener cable broke, disabling the opener. do not use that door anymore because it can stick in the open position now. this is covered by a customer support program (csp) that is good for 9 years or 125,000 miles, but my car is past that. since this is a known problem, and since it can be expected to occur, but occur later than the warranty for doors that aren't used that often, i feel toyota should fix this past their extended warranty. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that the driver's side door failed to close without warning. the vehicle was taken to a dealer where the mechanic stated that the entire door needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 80,000.
Driver side door won't open all the way and the driver side window won't go all the way down. toyota extended the warranty for a known defected weld however this warranty is for a 5 year term or 100k mile for an very important part of the car. because the window won't go down to pay tolls i must open the door. the may cause a dangerous situation. toyota short changed any owner of this vehicle by not recalling the vehicle for this defect. *tr
Toyota sienna's equipped with power sliding doors use a plastic coated steel wire to operate the door via a wheel and motor. this plastic deteriorates over time and the steel wire corrodes and fails leading to the inoperable ability of the door in the power mode. in power mode: the door will remain closed if attempted to be opened while the vehicle is in a motion gear. it also allows the controlled open and closure of the door with an automatic reversal if the door detects obstruction. disengaging this power mode allows the door to be opened when in motion. it also allows the door to slam closed if vehicle is parked on an incline and could injure a person not expecting the closure or opening. toyota has offered a "service extension", not a recall, for a part that is integral for the safe operation of the sliding doors. this extension will only cover a small percentage of vehicles in their allotted time frame. the actual failed part is not available for replacement and a whole door actuator must be purchased and installed at $1100 per door. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that the front driver's side door would exhibit a loud pop when being opened. the contact inspected the vehicle and noticed that the welding was fractured. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 140,000. the vin was not available. *tr
2004 toyota sienna van driver side sliding door cable frayed then broke and door jammed shut. *tr
Manufacturer design flaw leads to jammed sliding doors, possibly locking passengers inside. numerous complaints online. toyota apparently acknowledges the problem as it has extended warranty on those parts to 9 yrs or 120k miles. mailing letters earlier this year. i received notice from them when my car had 7 yrs / 130k miles. i think they are not being proactive enough with an issue that rendered one of my doors inoperational. it is not that i can't use the electric door opening mechanism, the defect also impedes the door from opening at all. i think it becomes a safety hazard and should be covered no matter when. it is not my fault it took them several years to acknowledge the problem - my car would be covered had them mailed the letter one year before. *tr
Actually happened long before 11/12 but filing it all together - this may or may not affect the airbags on my car. my car has never been in an accident where the airbags deployed, but the entire dashboard is riddled with cracks. this is a common problem in this make & model & toyota has not addressed it. have no idea how i could do a repair. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that she noticed that the dashboard had many cracks. the contact stated that she examined the dashboard and noticed the majority of the cracks were around the air bag. the vehicle was taken to the dealer for inspection and they stated that the dashboard needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 98,000.
1. right side, passengers door can not open (jam). 2. take the key out completely, but vehicle (engine) still running. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that the passenger side sliding door failed. the door could not be closed automatically or manually. the vehicle was taken to the dealer who inspected the vehicle and located the failure a the power door cable. the vehicle was not repaired. the manufacturer denied assistance with the repair because the vehicle was not within the warranty nine year period. the vehicle was not repaired. the failure and current mileage was 109,659.
We have a failure of the driver's side door check mounting panel. the door makes a popping noise when opened and closed. i took it to our toyota dealer and they said it was an engineering flaw that toyota acknowledged but we were too late to take advantage of the enhance warranty. we were told we would have to buy a new door for around $1500. we believe since this is a design flaw that toyota has acknowledged previously that the warranty should still cover it. *tr
Tl* the contact owns a 2004 toyota sienna. the contact stated that when opening and closing the front driver's side door, the door would exhibit a loud popping noise. the contact was concerned that the door would detach from the vehicle. the vehicle was taken to the dealer where he was advised that the welding on the door was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 105,000. the current mileage was approximately 111,000.
Our 2004 sienna's driver-side manual-slider door does not latch properly. 2 of the 3 bolts have become detached. toyota states that this is not covered under the "rear sliding door latch assembly" warranty enhancement notice, although detached bolts and failure of the rear sliding door to properly latch is clearly a latch assembly issue. this is also a significant safety concern as my son rides in that side of the car and if the door would become unlatched while driving he could be injured not to mention causing an accident as i (the driver) attempt to control/assess the problem and protect my son in a moving vehicle. my "door open" dash lights are constantly on and this is a distraction while driving not to mention when i ignore the lights because of this persistent problem, i may be missing other door-open issues. there are online posts of other sienna owners who have experienced the same problem. is it possible to urge toyota to make this obvious "latching" defect covered under the warranty enhancement program or to recall affected vehicles? *tr