Fuel tank will not fill to full (14.5 gal) capacity. fuel tank will only accept 10.5 gals.
The fuel tank is either unable to fill to the rated capacity or is out of calibration. this causes the station pump to stop providing fuel before the tank is full. in order to obtain anywhere near a full tank of gas you must ignore the pumps automatic shutoff and guess as to when to stop. this is clearly a safety issue as not knowing when to stop can cause fuel to spill from the vehicle. this has been happening since the first fill up of the vehicle in april of 2019 and continues to this day (september 2019). toyota has replaced the fuel sending unit but the issue still persists. they have not issued any service bulletins or warnings regarding this issue but claim it is widespread for the 2019 rav4 hybrid. they also claim no more repair attempts will be made as they do not know what the issue is or how to fix it.
When the tank registers empty, it only fills about 9/10 gallons before the pump shuts off and i don't get the full mileage range. i have taken it into toyota dealer and have been in contact with toyota customer service. i purchased my vehicle new '19. when i picked up my vehicle up the gas display needle register past 'f' (a normal signal on most cars) and the car's range registered 548 miles to empty. that was the last time i ever say these high displays numbers. at my first fill up, the tank displayed 3/4 full at shutoff and ranger at 430ish. the subsequent fuel fills continued near these low number. i contacted the dealer about my observation and i was told that this is just how hybrids work. i then contacted toyota's customer service and began a case file. after seven months of working with the toyota dealership in salem oregon and toyota's customer service department, they finally agreed to tested my vehicle for the fueling problem. at that point, the dealership finally acknowledged that there was a problem. at that point, i began the process of a buyback for my car with toyota. within two days, i was informed that they were going to switch out my gas tank for a new gas tank that was made overseas. i was told that would solve the problem. after receiving my new gas tank, the new tank started to exhibit the same difficulties as the last tank. i'm now back at square one. i began collecting data again about the fueling problem. this time, the tank was feeling a bit higher than 3/4 and sometimes even nearing the'f' level, but the range never moved past 460 (toyota advertised that my car would receive 550+ range miles on a full tank). as i tracked my fueling problem, i notice that when my vehicle was only taking in 9 to 10 1/2 gallons from 'empty' to 'f'. i'm concerned for my safety by not knowing how much fuel in have in my vehicle.
Vehicle will not accelerate when pushing down on the gas pedal. this can occur when leaving a parking place or. from a traffic light. the engine does not stop running. it has only happened three times, but could cause an accident. the toyota dealer could not duplicate this at the 5000 mile inspection and there are no codes set nor does it set a check engine light when it happens.