Tl* the contact owns a 2019 toyota rav4. while driving approximately 2 mph and attempting to park, the vehicle did not stop. the brake pedal was depressed at the time of the failure. the vehicle continued to move, drove over a curb and sidewalk, and crashed into a storefront. police report number: [xxx] was filed. there were no injuries. the frontal air bags did not deploy. the vehicle was towed to a body shop. the vehicle was not taken to a dealer for diagnostic. testing or repairs. the manufacturer was notified of the failure and stated that they would send a field mechanic to diagnose the vehicle. the approximate failure mileage was 3,100. *pm ('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).')*jb
Car doest not move right away at a stop even when stepping on the accelerator at 3-4 rpm. very dangerous when your in the intersection when turning left or when crossing the street. seems like the transmission slips
On light acceleration from an intersection and/or mild cruising speed in eco mode, there is an often violent lurch from stop or surging at cruising speeds. with traction control switched off, the problem is lessened, but traction control by default turns back on in <one minute. we have been told by both marietta and world toyota that this is a known problem, likely related to drive-by-wire, and that toyota has no plans to address the issue until something happens to justify the financial burden of a "fix". we live in atlanta, where traffic is intense and reliability is key. this is our 14th toyota and first problem that has been ignored. the service department does not know how to fix the problem without guidance from toyota corporate. we are markedly limiting our use of the vehicle (3k miles in 7+ months) due to risk of collision. the problem began after we had driven the car for one month.
I experienced several near misses related to two adas features as i rented this new rav4 in atlanta. firstly, the lane-centering feature actively tried to guide my vehicle out of its lane while driving on the highway. this typically occurred when driving across overpasses where the pavement type transitioned. the left and right lane markings were present on the pavement throughout these events. the steering wheel moved with force and speed--had my reaction time been half a second longer, i would have struck vehicles next to me. secondly, the vehicle's full-range adaptive cruise control braked abruptly, especially at lower speeds, on nearly every occasion where highway/city traffic slowed or stopped. i was nearly rear-ended due to the jerky actions of the system. the vehicles in front braked smoothly during these events--only my vehicle slammed on its brakes when it could have lightly applied them to slow down safely. it appears that toyota might have my data from 3/13/2019, since a sticker on the overhead console states: "vehicle data transmission is on! your vehicle wirelessly transmits location, driving and vehicle health data to deliver your services and for internal research and data analysis..." i hope that nhtsa can work with toyota to examine these records and improve these systems.
2019 rav 4 xle premium i purchased a year ago continues to lurch when suddenly accelerating from a rolling stop. an example is when pulling up to a red light and the light suddenly turns green, i'll take my foot of the brake and tap the gas and the car hesitates then accelerates. this motion jerks me and other passengers in our seats.