S10 appropriate handling - copy of letter addressed to toyota motor sales usa president and chief of executive officer james lentz regarding concerns with his 2008 camry. *ld the consumer was not notified of the extended warranty for the engine oil consumption. *js
I purchased a 2008 toyota camry almost two years ago with 100,000 thousand miles. the car was running great until now, it has 120,000 miles now and is starting to burn a lot of oil between oil changes, it burns about one quart every 800 to 1000 miles.
Excessive engine consumption which started after 145,000 and because i don't put a lot of miles on my car. i am out of warranty which expired march 2018. i feel because the issue is a mileage issue this should be recall because of the number of cars involved.the car has lost mpg and takes one quart a month.
On dec. 27, 2018 while driving on the expressway i heard a severe/loud knocking noise in front of my vehicle that i had never heard before. i could still drive however the vehicle had slowed down and began shaking. i hurried off the expressway. i decided to to go to the toyota dealership the street way as i was in that area. at that time i was advised that internal engine damage had occurred and the engine will have to be replaced, nothing further.the estimated cost would be $10,435. i had the vehicle towed to my home.they later indicated via email that my case would be filed with toyota motor sales u.s.a. inc. under file#[xxx]. why does a 2008 camry ce with 60,896 miles breakdown without warning. i decided to research the matter. i found out that toyota had a oil consumption defect class action lawsuit in 2014, one of many, indicating 2006-2011 model year vehicles (including camry) had defective engines that burn excessive amounts of oil which can cause engine failure in a moving vehicle. further, toyota was aware of the design defect, but still manufactured and sold their vehicles without warning consumers. they also failed to warn drivers that this defect would create serious safety issues. i contacted toyota with this information to no avail. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt
Car began loosing coolant and oil plus overheating while being driven. both oil and coolant ran out in a matter of 3 weeks
My engine is burning oil at a fast rate. i have to add 2-3 quarts of oil between oil changes in order to keep the correct oil level. it has just over 100,000 miles so it is out of the 60k mike powertrain warranty. this wasn't a problem for my car until around 90k miles. so it was already out of the warranty range when i discovered something was wrong. this is a faulty design by toyota and the car should be recalled and fixed at no cost to the consumer. their brand is built on reliability and that's what i thought i was getting when i purchased this car. i was deceived by toyota.
Hi, my vehicle is like crazy burning oil and it's onli 142 ,300 k miles i know that is a manufacturer problem which the rings and pistons i would like to have someone contacting me from the toyota manufacturing i really appreciate thank you . here is my imail (xxxxxxx) thank you so much .. parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
The enginesystem loss engine oil at 80 k miles and have white smoog on the exhaust, toyota no send me a recall about this problem and no asum responsabilite about that, in the service deeler notice about this problem and send me contact white toyota, when happen the vehicle was stationary, the vehicle will be burn the engine system if the problem no is corrected07
My toyota camry is consuming engine oil very fast, i filled the synthetic oil and drived just 250 miles one way, oil level coming down to minimum
My 2008 camry le has 35,000 miles on it. the coolant level has always been maintained. i am the original owner. the water pump bearings failed so that the pump made grinding noises, the drive shaft was wobbling, and the pump was leaking coolant. the noises began abruptly while the vehicle was being driven (6/16/18). i took the car to a shop (6/20/18) and replaced the pump, making sure the shop put in longlife coolant and replaced all the old coolant. a check of complaints against toyota water pump complaints reveals that premature failures are a common problem in camrys between 2007 and 2009. toyota does not want to accept responsibility for replacing the pumps. i kept the old water pump, serpentine belt, and shop invoice. i would like my costs reimbursed.
Tl* the contact owns a 2008 toyota camry. while driving approximately 30 mph, the vehicle vibrated violently. the contact lost control of the vehicle, but was able to stop. the contact powered off the engine and attempted to restart the vehicle, but was unsuccessful. the check engine warning indicator illuminated. the vehicle was towed to an independent mechanic and it was diagnosed that the vehicle was out of oil. the vehicle was not repaired. the vehicle was not taken to a dealer. the manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. no further assistance was offered. the approximate failure mileage was 43,000.
Took the car on a long trip across the country. had an oil change just before the trip. as we were arriving home, we lost power going up hills. pulled over and checked oil. it was low... very low. no warning lights or check engine ever came on. took it to the dealer. they said that it now needs new rings and that the cylinder's are scored. repairs totaling over $10,000. apparently there is a known defect with these cars that they burn oil. the low oil warning light didn't come on when i was 3 1/2 quarts low on oil. that is unacceptable! this car has been ruined due to this defect.
Tl* the contact owns a 2008 toyota camry. the contact stated that the oil and check engine warning indicators kept illuminating. the contact stated that there was a constant loss of engine oil, which sometimes occurred without a warning indicator flashing. there was no presence of an oil leak. autonation toyota mall of georgia (3505 buford dr, buford, ga 30519, (770) 674-6083) stated that there was an excessive oil consumption failure. the oil consumption test was performed twice, but it did not provide a permanent remedy. the dealer was asked several times to provide further diagnostic testing. after adding oil to the vehicle, the dealer recommended that the engine be rebuilt. the engine head was sent for testing and checked for a valve stem seal that may need to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was not available.
Excessive oil consumption, oil light never turns on even thought there is no oil in resivior, brought to attention or spot city toyota dealership dallas and was never resolved prior to damage of engine.
This is in regards to the class action lawsuit filed against toyota for the oil consumption for 2006-2011 vehicles equipped with the 2az-fe engine. i purchased my 2008 toyota camry se in february of 2008. in march of this year as i was driving the oil light kept going on and i had just had an oil change not long before this happened. i stopped to have my oil checked and found out that i had almost no oil in my engine. put the oil in and it happened again. i began to research and found that toyota knowingly sold the vehicles with the piston defect. i called toyota and they told me they would not honor the repair due to the fact that it was over the 10 year anniversary date. the mileage was under 150,000 (112,000) and i was 2 months past the date and they will not honor the repairs to my vehicle. i have attached the oil consumption test invoice done by a toyota dealer and the letter sent to toyota. i can not afford to spend $3000 to $5000 to fix this problem. the car has also lost value and i could find myself in a dangerous situation if the engine fails. i need to know my options. toyota should fix my car at no charge to me.
Engine consumes oil during operation. as much as 1 quart is consumed in less than 1,000 miles. toyota is not standing by the fix or passes the test all the time.
Excessive oil consumption; ongoing issue.
Engine oil warning light came on and almost stalled engine on highway after breaking hard. heard later on about the excessive oil consumption problem because of poor rings. this can be dangerous.
Excessive consumption of motor oil. i have taken it to the dealer twice. they have sealed the oil gauge and when i return they have told me that consumption is normal; it is not. every month i have to put a quart & a third to keep the vehicle at the mid-mark of the oil dip stick.
Excessive oil consumption. this is actually my father's car. his name is [xxx] and he has asked me [xxx] to act on his behalf. [xxx] is 91 years old and does not use computers. i talked to a toyota customer service representative about their "warranty enhancement notification" letter # ze7and was told that my fathers car does not apply because toyota put a cut-off at 150,000 miles or 10 years from first date of issue. my father is the second owner of this car and he has owned it for about 2.5 - 3 years. when he purchased it, it had about 130,000 miles on it, it now has 158,3000 miles. he has never received a notice or letter from toyota notifying him of oil consumption issues. i was driving with him in late january of 2018 when the oil warning light lit up on the dash, i immediately pulled over as i knew he had just had the oil & filter changed at the local jiffy lube about 1500 miles prior to what the mileage read. i was very angry when i saw it didn't register on the dipstick and i had to add about 1 1/4 quarts of oil. i thought jiffy lube shorted him on oil and i then started changing it myself. i keep a close watch on the oil consumption and have found that i need to add about one quart every 1200 miles. the engine is the 2az-fe, 2.4l and is involved with the oil consumption problem that toyota has acknowledged, but will not seem to help since the car has over 150,000 miles on it. as a consumer i think this is wrong on toyota's part and that they should stand behind their product when it is their fault for knowingly using faulty parts/ material, then leaving the consumer to absorb the cost. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
2008 toyota camry. consumer writes in regards to problem with oil consumption. *ld the consumer stated the manufacturer refused to repair the vehicle under warranty due to it being expired. the consumer does not agree with the decision. *js
I had received the extended warranty coverage letter for the excessive oil consumption more than a year ago. no issues until possibly october 2017 when oil maintenance light kept coming on event after oil change after just 1000 miles (usually every 5000 miles before). then got car checked out and mechanic found almost no oil in car. car was driving poorly with sometimes stalling. i got an oil change and car worked fine for 2 weeks and had same problem.again, by this time, i remembered the warranty and went to toyota dealership where the told me the warranty was not valid due to car being over 10 years old. anyway they filled car with oil and told me to return in 1100-1300 miles for the results of the test which i will later know. i don't have much hope of getting this fixed under warranty.
Excessive oil consumption, lost all my oil within oil changes,
Sticky dashboard causing serious light reflection when driving and engine burning lots of oil. have to keep up with topping engine oil often even though oil change not due
My vehicle has a oil consumption issue. i know there was recently a recall on this issue however i took the vehicle to toyota and they stated i needed to get the oil changed then drive 1000 miles. i did as they said and took it back just for them to tell me that the recall expired!!!! i never recieved any notices via mail or email. i feel as though they need to do something about this oil consumption
I received a recall notice for oil consumption i believe in the summer of 2015. i didn't have any issues with oil consumption at the time. however around october 2015, i began to notice the car was burning through oil, i requested a oil consumption test---but it came back that there was no issue. at the time of the oil consumption test my car was at 190,000 miles. now, the car is starting to burn more oil even after regular oil changes from moss bros toyota in moreno valley. i just got my oil changed on august 4th 2017. well two weeks (8/18/2017) after my change i noticed the oil sensor would flash every time i came to a stop. i check the oil in my car and there was barely any on the dipstick. as a result, i added more oil myself to avoid burning up the engine. i called the service advisor at moss bros who helped me two weeks prior. i explained the situation and told him i had an oil consumption test 2 years ago and was advised everything was normal. unfortunately, he said there was nothing toyota could do to help because of the high mileage on my camry. he said it would cost $5,000 to replace the piston rings or $4000 to replace the engine. as a result, i filed a claim with toyota consumer affairs (case#1708181590)--the girl melissa on the phone didn't want to help and told me toyota wouldn't be able to pay for the warranty work because of high miles. toyota knew the piston rings were faulty from the beginning. they didn't want to spend the money or hours/years trying to repair/replace engines in these cars. so they make the consumer do this stupid worthless consumption test to avoid recall repairs. they are obviously trying to avoid taking care of a problem that many of us are facing. i purchased this vehicle in october of 2007, brand new off the lot. took it in for all of the regular maintenance appointments and know that i did everything right.
Oil loss
My car has been very well maintained, everything on-time. back august, jiffy lube told us that my car is consuming about 2 qt every 3k miles. i read about it and it is a known issue with toyotas, i need them to resolve my car issue because it is very expensive for me to carry with a manufacturer faults.
Excessive oil consumption, burns more then a quarter after 1000 miles.
I purchased the car in spring of 2015 and after about a year of having the car when i would bring in the car for oil changes the oil level was low and about a year ago the oil wasn't even registering on the oil stick and it has been burning oil at about 2 quarts every 1000 to 1500 miles. i took it to a mechanic today who checked out to make sure there was no oil leaks and he did not see any signs of oil outside the engine and only suggestion was to put new motor in or tear the current motor apart and replace anything worn which still may not solve the problem. so for now i'm going to get oil topped off every 1000 miles which is a major pain having to watch and remember when the last time i was in for a top off so i don't run my engine dry.
We were in the middle of an oil consumption test and there is now a hole in the side of the motor and toyota told us that it isn't covered and it's not their fault but they will put in a used one for about $3000. how is it my fault when they seal everything up so that i can not check the oil levels?
Uses excessive amounts of engine oil. i get my oil changed and vehicle serviced religiously, at toyota, no less.
The last oil change i had with my camry 2008 was in february 2017. after driving about 2000 miles in 1.5 months after that oil change, i began to notice my car performance had degraded so much that i decided to check the oil level. when i checked my oil level i was shock to find there was no oil on my dip stick! i went to a local auto shop to pick up 2 quarts and added to my engine. the next day i went to drop it off at a toyota dealer to perform the oil consumption after i found out about this defect in the engine online. it failed the test. at this point my mileage was 194,600 and my cars was 7 months short of turning 10 years old. the excessive oil consumption problem had occurred well after the extended warranty of 150,000! i am out of luck and toyota refused to service my car due to the expired warranty!! i feel cheated out of the warranty! this should have been recall. help!
My toyota camry has an oil consumption issue, between oil changes i am having to find someone to check and add in what oil the car needs. i am 1 70 year old single woman and need a vehicle that is reliable and this vehicle is not safe nor reliable with the oil consumption problem that has been out in the public eyes for over 10 years and toyota doesn't want to help fix it they want me to purchase another car which at my age i cant do so.
In july 2016 i began to notice my car was struggling to maintain it's power. when i drove the car and stepped on the gas in wasn't getting much power. when in traffic or stopped at a traffic light it would stall when trying to drive off and then the check engine light would come on. i brought my car to toyota service center and they worked on my car for several days. they were able to get the check engine light of and remedy the problem but could not determine the cause. in december 2016 i started to experience the same problem. i was losing power and the car would stall when at a complete stop, it was right after the check engine light came on. i brought my car back to toyota for servicing and they had a difficult time determining the cause but came to a conclusion that it was a sensor code. i followed their advice for servicing and paid for the the sensor code to be replaced. now we're here in march 2017 and i'm having the same problem. the same pattern where the car struggles to gain power and when i drive to to stop in traffic the car begins to stall. it is right after the check engine light comes on. i returned to toyota for the problem but hey could not diagnose the problem. my car is being returned without a cause.
My car engine is burning is burning oil more than usual it burns about 3,75 quarts of oil every 5000 miles i went to ourisman toyota dealer in fairfax, va and they refuse to fix it . this is a fraud because in toyota manual it says that the car takes 4,5 quarts only but now because my engine is burning oil i have to buy more oil (3,75 quarts per 5000 miles in addition to the original amount)and add it to my engine in order to avoid blowing up my engine
Excessive oil consuption
I have a 2008 toyota camry with a 2az-fe engine that began using excessive amounts of oil after about 120k miles. i took it to my local dealership who told me it was normal to need to add oil every 1000 miles or so. however it has been brought to my attention that toyota acknowledged this issue on august 11, 2011 with tsb #0094-11.
Toyota dealer has conducted 3 separate excessive oil consumption tests on my car. each time i was told my car "passed" and did not meet their requirements for excess oil consumption. i can only go 1200-1800 miles before i am warned that my oil is low. we recently discovered that at approximately 1200 miles after my last oil change, my car was registering "0" oil. toyota, while knowing they have a problem, are not helping me as a toyota owner. i am warned of low oil when i brake or turn. in a separate incidence, i recently spent over $2500 on the brake actuator and was told that even though i read about camrys having this problem, it did not involve the non-hybrid camry. i was driving the car when i was warned by the car of the problem.
My car is consuming lot of oil, for every 5000 miles oil change i noticed that there is not a single drop of oil left in the engine, i had a oil consumption test at longo toyota dealer in january, they asked me to come when the i drove the miles between 1100-1300, i took my car at 1128 miles and after the test they said everything is normal and no further test is needed, i said what are you saying i see not a single drop of oil left in the engine, they are saying in order to fail the test 1 qt of oil should be consumed for every 1200 miles but my car consume 3/4 qt of oil hence test is passed.... what the heck is going on why is it normal to consume 3/4 qt of oil, they failed to realize that there is no oil when oil change is occurred, and now the other problem is i can retake the test only after 6 months or 5k miles on the vehicle but my 10 year warranty is expiring in sept, not sure why toyota put the 10 year warranty they should cover the warranty atleast 15 years... i am sick of toyota never going to purchase any toyota vehicles, they dont stand behind their vehicles ...
I check my engine oil dipstick and oil is low. oil change was changed only last month.
Tl* the contact owns a 2008 toyota camry. while driving 65 mph, the engine seized and stalled without warning. the vehicle was towed to the contact's residence. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 91,000.
Burning 1 qt of oil every 600 miles. toyota acknowledges there is a design defect but won't fix since it is past the warranty extension. how am i supposed to know there was a warranty extension? they said the dealer would tell me when i go into service. but, i say that i don't go to my dealer for service. they say that is why i should go to a dealer for service. really shady way to say you have provided a warranty extension for a known design defect but then do not provide adequate notification to the consumer. i have had the oil light go on well before the next oil change. this defect causes the engine to burn up to 4 to 5 quarts of oil between oil changes so can easily lead to an engine failure. this oil consumption defect can cause engine failure in a moving vehicle so it is a potential safety issue. if engine failure happens then it will cause an accident.
Engine burns a quart of oil every 400-500 miles
Tl* the contact owns a 2008 toyota camry. the contact stated that the pistons were burning oil and the vehicle could not retain oil. the dealer was unable to diagnose or repair the vehicle. the manufacturer was made aware of the failure. the failure mileage was 149,000.
I have had my toyota camry since 2012 however when i called in to make a complaint about the excessive oil consumption, i was told i was not even registered with toyota. i find that disturbing because i have received notices in the past. i did not receive any notices about the oil consumption test. i even have notices from toyota to prove that i have received notices in the past. when i called in jackie the specialist said i was not in the system and had to be registered. now i'm stuck with this problem, and feel that this so unfair.
The car has a very quick oil consumption. oil has to be either added or changed before the mileage has been reached. the car has been driving sluggish and has begin to be accompanied by shaking. this is not specific to any place nor time as it does it at any point and time when the oil has reduced. i have contacted toyota multi times however the last attempt was the only one where my complaint was taken seriously. my information was taken and i was also told that i was not in the system and the information listed was under the name [xxx] which was corrected to my info at that time which was one week and two days from today. i truly think it is unfair to me that i was not notified about this and when i called was told nothing could be done. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
We are very faithful about getting out car's oil changed regularly. good thing! when we received a warranty enhancement notification that our car was covered for excessive engine oil consumption, we started watching our oil consumption closely. we were definitely going through a quart of oil every 1,000 miles. we took the car in to a local dealership for the oil consumption test in march 2016 and were told our car didn't consume enough oil to qualify for the repair. we kept an eye on the oil consumption and took it back for another test in october 2016--convinced it would qualify. the dealership claimed that the car again did not qualify. we were frustrated but had little recourse on 10/24/16 with the warranty expiring on 10/31/16. our car is now going through a quart of oil every 400-500 miles. no kidding. we reset the trip odometer each time we add oil and are faithful about checking it once it gets in that 400-500 mile range. at our mechanic's suggestion (he only works on toyota's but isn't at a dealership), we called toyota headquarters earlier this year. (our mechanic has his own reasons for not being impressed with the dealership we had taken our car to for the oil consumption testing.) my husband was put on hold for over an hour and then was disconnected. we haven't tried phoning toyota again. we have been faithful toyota fans and owners for decades but, as a result of toyota's poor handling of this problem, we will likely not buy another toyota. is this a safety concern? absolutely! it's also an business ethics concern. will our oil consumption continue to increase as rapidly as it has in these last 7-8 months. i hope not. we're already adding a quart of oil nearly every week. unconscionable!
When i took my 2008 camry in to the dealer for an oil change they found no oil in the car. they said i needed to take an "oil consumption test". they did something to my car and i drove for another 2000 miles and brought it back in. i was told it had failed the oil consumption test and that i would be put on a waiting list for repair which is covered by an extended warranty from toyota. i was told the wait could be as long as six months and that in the meantime if my car runs out of oil and anything happens to the engine, the warranty would be void. my car might have oil in the morning and the be completely out of oil by the afternoon. i feel i should be given a loan car to drive while i am waiting for these repairs. i contacted toyota directly in california and they would not approve this request. the parts needed for the repair are having to be manufactured and this takes months. my dealer told me there are people waiting since last year for repairs. i'm just asking for a car to drive while i wait so that i don't have to drive mine and risk voiding the warranty.
Engine is using excessive amount of oil