My most recent inconvenience with my suzuki recall tensioner was on 2/5/2020, i was driving on a busy highway in the rain when my vehicle's belt tensioner and drive belt came off of the recall tension adjuster pulley. i could not turn my vehicle, the alternator light was on, and engine light was on. i have been trying to get all of my recall parts for my suzuki grand vitara repaired since may 2019. royal nissan baton rouge, is the company responsible for repairing suzuki's recalls, but they have failed to honor its warranty policy causing me to spend over $500 in repairs that should have been repaired. the belt has slipped on three separate occasions , i had no other choice but to pay for a new belt tensioner because my life was at risk. the company held responsible for out of pocket expenses and recall parts that are still incomplete is royal nissan baton rouge, i spoke with a representative by the name of nathan.
Previous recall repair by dealer in 2014 (recall id code "vd") has failed again. this time dealer will not guarantee the work performed since it was done almost 5 years ago. part alone is $500 (passenger occupancy sensor mat). original recall notice and dealer receipt from 2014 is attached. suspect root cause of failure not found or addressed in repair. failure mode and trouble code (dtc b1312) are same as before. (air bag and passenger seat belt reminder light remain on).
Tke air baga light on includind pass light
Airbag light does not turn off
Problemas con el a ciento del conductor y la bolsa de aire
Tl* the contact owns a 2010 suzuki grand vitara. the contact stated that while driving at various speeds, the driver's side air bag warning light would intermittently illuminate when there was movement in the seat. the vehicle was taken to the dealer. the technician diagnosed that the driver seat cushion needed to be replaced. the contact received a notification for recall nhtsa campaign number: 13v405000 (air bags) which specified the failure that the vehicle was exhibiting but on the passenger side. the manufacturer was not made aware of the problem. the vin was not available. the failure mileage was 26,276.
I own 2 suzuki grand vitara 2010 & 2007 and i got a recall notice from the manufacture for taking the car to the dealer for fixing the air bag issue recall called dv so i checked and the nearest authorized dealer is a one our drive so i called the manufacture and asked for help because its their problem and they should some how help costumers to get the car repair before someone gets heart the appointment takes a 1/2 day or more depend of the day and where you live. so i have to loose a day and gas money and my time and go to the next town to get the car repair and i have to do it 2 times because i have 2 cars so don't you think its fair if manufacture help us with some kind of benefits like gas money or oil change or at least let us take it to other dealer near by to do this i need help we have 2 cars and i don't have the time to do it and suzuki is not helping to get the problem fix so i like to know is there any option for peoples like me who works almost 7 days a week and needs the car i called the manufacture and they whore very rude and don't even want to talk to you and not taking any fault in this recall and not even welling to help you some how to get it fix and [xxx] saying we fix it for free its your job to take to the dealer and we don't care how far it is or how long the appointment is so deal with it.so kindly advise me if i have or i can get some help before my family get heart. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
2010 suzuki grand vitara. consumer writes in regards to tension adjuster pulley recall notice. *smd the consumer stated he received a recall stating the tension adjuster pulley for the drive belt was improperly manufactured. the consumer paid for the part and had his local mechanic to replace the defective part. customer service, informed the consumer suzuki would not reimburse him for the incurred cost. the consumer was also informed, the parts were not available regarding the air bag recall. *jb updated 01/21/15.*jb