Tl* the contact owns a 2013 subaru legacy. the contact took the vehicle to be serviced at heuberger subaru (1080 motor city dr, colorado springs, co 80905, 719-475-1920) for transmission failure. initially, the dealer would not cover the cost of the repair due to the warranty expiring; however, the manufacturer was notified and ultimately agreed to service the vehicle under warranty. since then, the vehicle remained in the possession of the dealer for nearly two months. the dealer informed the contact that the ecu unit and gear shifter were defective and needed to be replaced. the dealer stated that the repair would cost $1,900. the contact associated the failure with nhtsa campaign number: 19v297000 (electrical system). the manufacturer was contacted and stated that the vin was not included in the recall. no further assistance was offered. the vehicle was not repaired. the failure mileage was 100,128.
Car has extended cranking issue - it acts like the starter is bad or the battery is dying. took it to the dealer and told them that the car has a hard time starting. it has died a couple times so i replaced the battery with an interstate battery and they told me that the battery was bad. i had the battery checked and it is definitely not bad. asked the dealer to check the starter and they said it is fine. it seems that the car has some other issue with power being drawn from somewhere else.
Extended crank issue - i've had an extended crank issue with my car for the last 10 months. the car has been taken to the subaru dealership where it was purchased 3 time. the car spent 30 days in the shop due to this problem. the car is having a very hard time starting after it's been sitting for a few hours. and sometimes not starting at all, when it does eventually start it's cranking for an additional 10-30 seconds. one it does start the engine knocks and runs rough until it warm, then goes away. when the car was at the dealership, i was informed that the extended crank is a known issue for the year i have. i was told the computer system in the car needs to be replaced in order to fix the problem. i representative from subaru came out to the dealership to look at my car and 2 others same year make and model that were having the same problem. the representative deemed it "normal" he said " nothing i can do until a recall gets approved" and "subaru needs to fix bugs in the system". he also said that while the car has the extended crank issue it is putting more wear and tear on the engine and it would soon need to be replaced. i was then sent on my way because, they couldn't do anything for me. needless to say the car is still having issues because of the extended crank, nothing has been resolved.
About mid september my son took the car in due to a noise he heard, was advised that it was the serpentine belt & needed to be replaced. had the recommended service done..heard noise again and returned car, was advised "tech can not duplicate noise". took car back 3rd time and made tech get into car with him to go for ride..tech now hears noise and advises my son to leave the car, you'll have it back in an hour. a couple hours later he gets a call advising that they couldn't diagnose the problem and would contact a field engineer to respond to this dealership and would give him a loaner car. when asked over the phone whether he could drive his car he was advised the "car was unsafe". we were advised that the transmission problem was diagnosed over the phone when we went to pick up the loaner car. when asked if we are getting a refund for a replacement belt that was not bad we were advised that "there was a known problem with the belts but there was no recall". noise would start at 15mph and above.