Vehicle was climbing a residential street with a gradual incline in snow approximately 3 inches of fresh powder with no ice underneath. vehicle had only 3,150 miles on the odometer and the tires were stock all season yokohama with a good mud/tread rating. the vehicle was climbing the hill very well until at the crest a check engine light and awd light illuminated and the vehicle stalled. the tires failed to clean the snow properly and i slid back into a guardrail for approximately 500 feet and there was cosmetic damage to the vehicle as well as the right wheel was bent. dealership where i traded the vehicle into had 2 other customers trade their 2018 crosstreks due to poor awd system and very dangerous all season tires.
Vehicle has been to the dealership twice since purchased in june 2018 due to jerky, bucking and hesitant acceleration and shifting. on several occasions, hesitancy has almost resulted in being hit while pulling out into traffic and from parking space in lot. this can occur in fwd drive and reverse. vibration and shaking occurs at about 1700rmp and less occasionally 1100rpm.
The cvt transmission in this car is jerky, will often act as if applying the brakes with stopping, will have trouble shifting during stop and go traffic, resulting in jerking of the car. will occasionally vibrate as if traveling over rough pavement. the vehicle is in motion when this happens. can be in urban or highway traffic.
Vehicle turned off while driving two times in traffic causing near collisions. its been at dealer for more than a week. the dealer says they couldn't repair it so subaru sent out engineers and determined their was a fault with no repair protocol available. they say they will have to keep my car until they can repair it. they mentioned another car in the phoenix area having the same problem. they stated that they might have to develop new software to fix the problem. i filed a complaint with subaru of america case #[xxx] on june 18, 2018. i ask them to return the vehicle that i have had for less than 2 months, but there is no resolution from them at this time. the vehicle has already had air conditioner issues that the dealer service team say are resolved, but as yet we have not driven the car since the repair, to see if the ac is actually working properly. this vehicle was purchased for its outstanding safety rating in the transportation of our elderly mother to and from medical appointments and any collision could be a life threatening event for her, in her current condition. we are deeply concerned for the safety of others and very disappointed in subaru for continuing to sell this vehicle to the public with the knowledge it has a defect that can turn it off at any time causing a collision. please contact me with any questions. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2018 subaru crosstrek. while driving at low speeds, the vehicle stalled and was rear ended. a police report was not filed and there were no injuries. the air bags did not deploy. there was no body damage to the contact's vehicle. the contact mentioned that the failure occurred intermittently. the vehicle was taken to irvine subaru (23663 rockfield blvd, lake forest, ca 92630, (949) 837-3500) where it was repaired per technical service bulletin number: 10144878 (equipment, power train, engine); however, the remedy failed to repair the vehicle. the manufacturer was made aware of the failure and referred the contact back to the dealer. the failure mileage was 7,000.
After being purchased on april 4th, 2018, with 125 miles on the vehicle, i ran the vehicle roughly 2000 miles, at which time my vehicle began having major issues. the first occasion, i was driving in bumper to bumper stop and go traffic on i25 in downtown denver, i stopped the vehicle with traffic, and at that time the car had a "computer malfunction" as i was told by the dealer, essentially killing my car, leaving me stuck in the center lane of a 5 lane highway. the second occasion was the same malfunction, i stopped at a stop sign in my neighborhood on a city street , and the car did the same thing, had a "computer malfunction" and i had to be towed to a dealer for service, the entire ecm was replaced. the third break down was the exact same malfunction again, but this time i was going 40 miles per hour. exiting from highway 34 in greeley, co. the dash lights all lit up and my vehicle slowed itself to a stop and i was forced to pull over.
This car is a lemon!! i ordered my 2018 crosstrek june 2017, took delivery aug. 7th. car ran great, loved it! nov. 2017, 5600 miles on it, it starts intermittently bucking/shuddering under acceleration. took it to my local subaru dealer, they had it 3 day, couldn't find anything wrong. some time passes, and we're into winter, this is my only vehicle, and i can't go without it especially with the snow. car still acts up for months, progressively getting worse and more frequent. april 2018 take it back to the dealer, they have it 13 days, can't find an issue. i pick the car up on a friday, the service manager and a master tech ride with me so i can duplicate the condition, they experience it like i described. that monday, i return it to the dealer. subaru tech case #63 days later, and countless calls to subaru customer service, they tell me there's nothing they can do for me on it! so, now i've resolved to diagnose my own "brand new car". i spent 3 days with my personal scan tool hooked up, and i find the reason for the bucking/ shudder. i've consulted the dealer, they are discussing with subaru tech on why i see what i'm seeing on the live data. so, to sum up 80+ days at the dealer, they can't find anything, i have it 3 days, and i find the reason for the symptom! needless to say, i won't buy another subaru, and this one will be going bye bye! i don't blame the dealer, they can only do what subaru allows. this is subaru corporate's fault, and they don't want to come to the table on making it right with the customer.