Tl* the contact rented a 2017 subaru crosstrek. while the contact was resting his right arm on the leather shifter, he sustained burns. the passenger and his wife also received burns on the bottom left and right forearms of the leather seating surfaces. the contact did not receive medical treatment for his injuries; however, the passenger went to the emergency room and was diagnosed with chemical reactive second degree burns. the car rental vendor was made aware of the incident. the local dealer (mark miller subaru midtown located on 3535 state st, salt lake city, ut, 84115) was contacted at 888-859-6198 and stated that they never heard of the failure and would "look into it". the manufacturer was not made aware of the failure. the vin was unknown. the failure mileage was approximately 396.