Tl* the contact owns a 2015 ram 3500. while driving 55 mph, the contact noticed that the odometer gauge stopped functioning. there were no warning indicators illuminated. the contact called arcadia motors chrysler dodge jeep (located at 731 w main st, arcadia, wi 54612, (608) 323-3118) and chilson chrysler dodge, llc (located at 1983 s prairie view rd, chippewa falls, wi 54729, (877) 317-2734) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 621,369.
Vehicle attempts to do over the air software update of uconnect system while driving. update does not install and shuts system down causing loss of navigation, back up camera, and emergency assistance calling. creates a dangerous situation when towing a large horse trailer with live animals on board, and relying on navigation and other systems for assistance.
Manufacturing defect in a drainage rail on sunroof causes water to run into electronics and side curtain airbag and its wiring. this leaking occurs when the vehicle is in motion and when stationary. here's a youtube video of my findings. https://m.youtube.com/watch?v=qmxfk_uuvy4&t=29s
Vehicle fails to start in cold weather below 55 degrees. when it is below 55 degrees, the win module will not recognize the key fob and vehicle will not start. i must keep inserting the key fob, turn it off and on, recycle door locks, open and close door. i have brought this to the dealer. no parts available. brought it to chrysler's attention, no repairs or parts. if i needed to go anywhere in an emergency, it would be impossible. attaching video of what i go through. would like to know why chrysler does not have parts nor are they replacing defective parts under warranty. web site is not allowing me to upload a video of the problem
Too many details, but will try to bullet right to the issues: (truck was rear ended on highway 4/25/2016) -my truck was towed to dealership, but upon "completed repairs", i picked up at collision center -exhaust brake function on the turbo was weakened while in care of dealerships hands (or lack thereof) -during repairs of body damage only, someone re-calibrated my trucks speedometer to match my oversize tires. (this would be so much a concern, but the fact that my trucks exhaust brake was intentionally weakened via computer, "now we have a problem" -this issue was addressed to dealership as a safety concern as i tow a 16,000lb trailer for work. (along with noticeable whistle from turbo, which is undeniable evidence of damage to turbo) -first day towing through mountains "without" eb working properly, i almost wreck twice within 15 miles, all due to "weak eb" -after multiple trips to dealer, i am constantly told "truck drives fine, truck eb is working" -enough researching turbo and eb function, i am able to finally get insurance & dealership to repair turbo under claim -after repair, truck is given back to me with new turbo. eb is still extremely weak, whistle is gone, torque and tow/haul function have now been altered and compromised. -now we have 3 issues with the truck: extremely weak eb / extremely weak to non-existent tow/haul mode / torque extremely weak. (all functions that can be calibrated in the trucks computer) -dealership has been having my $60,000 truck handled with complete negligence and carelessness with placing repairs in hands of a mechanic with 2 months' experience. -2nd dealership now, wouldn't listen about computer concerns, replaced my new turbo instead. -words by second dealership "truck is working as designed". a tow truck that does not have its "tow/haul" engaging is not working as designed. "accident waiting to happen" *tr
While pulling out into traffic the vehicle went into limp mode and would not speed up. a pop up in the center instrument panel showed service throttle position, took it to dealer said i was driving 2 foot. they said this happens when one foot is on brake and other on fuel pedal. to me this is a big safety concern. i was never told about this and from reading owners manual this was not cover in it. this should not of happen for i almost got rear ended for something that should not be in the system. this is a safety concern that should be taken out of the system completely. i am concern now of what might happen if this does it again while pulling out in traffic even while traffic is pretty clear. but if in a emergency this could be dangerous not only for me but for other drivers. every one does not drive the same so this should be fix.
The new dodge ram equipped with cummins diesel experience a dead pedal, or pedal delay when pressing the gas pedal 3/4 to full throttle. this poses a serious risk when needing to get out of the way, or move the vehicle under emergency circumstances. this happens under all conditions: stopped, rolling, under acceleration etc. if you push the pedal too far the truck will not respond to operator commands and will take 1.5-2 seconds to start picking up speed. this is a seriously dangerous situation and someone is going to get killed or seriously injured. there is not excuse for a vehicle not responding to driver input. manufacture claims "turbo lag", this is simply not true. you can build turbo boost, monitored on the vehicle gauge, then press the pedal to the floor, the truck will not respond for 1.5 to 2 seconds. please look at further information on the cummins forum below, it has numerous articles about this issue. here as a link to just one of them. http://www.cumminsforum.com/forum/2013-general-discussion/1836593-very-slow-throttle-response.html please, help fix this issue before someone gets hurt or killed due to the inability to move the vehicle out of harms way. this tsb somewhat addresses the problem, but only fixes it partially, not to the point that it is safe. tsb 18-041-15 i believe the manufacture knows this is an issue, but is not fixing it due to emissions related programming on the vehicle. there are aftermarket solutions to this problem, however they void the manufacture warranty, and im not willing to lose my warranty on a new vehicle. i will be submitting another one of these for my 2015 as well, since they both have the same issue. thank you. *tr
Tl* the contact owns a 2015 ram 3500. the contact stated that the doors would not lock manually with the master door panel or remotely with the key fob. the door ajar warning indicator illuminated on the instrument panel. the vehicle was taken to the dealer where it was diagnosed that a pin connector for the door failed and needed to be repaired. the contact also stated that the pcm and bcm were repaired, but the failure recurred. the manufacturer was made aware of the failure. the failure mileage was 7,000.
The integrated trailer brake control in the 2015 ram trucks does not provide adequate brake control to the trailer brakes. i traded in a 2013 ram 3500 and the integrated controller allowed me to set up the brakes so i could lock the tires up, then i would back the voltage down slightly from there to get maximum braking performance from the trailer. with the new truck, there wasn't the ability to get much braking at all. dealers are telling those with the same trucks, that it is working as designed and there isn't a problem. monday, august 17th, i was approaching a stop sign, and began braking. the trailer brakes were ineffective due to the controller and i couldn't stop in time. i ended up in the middle of the intersection before i could stop. luckily there was no cross traffic so there was no crash. the trailer weighs 2020 pounds empty, and it was hauling approximately 1400 pounds. the trailer controller was set at light electric, 7.5. ( l later tested heavy electric and it still doesn't provide adequate braking). after, i tested the trailer brakes (that i already knew were good) on another truck, and they worked perfectly. again, the integrated controller on my 2013 ram worked great, but the new ones simply do not allow the trailer brakes to work properly regardless of how much you turn up the voltage. i can not adjust it to get the brakes to provide significant braking from the trailer. ram is saying that there isn't a problem, but a quick internet search would say that there is certainly a safety issue, that if left unresolved will absolutely lead to injuries or fatalities.
I have a new 2015/3500 dually, with air ride, advertised at 30k towing capacity, the air ride system doesn't work, it has the death wobble in the front end, the lights flicker at night when it's cold, the roof has leaked water since i took delivery in the last week of july 2015, it has been in the shop more than i have been able to drive it, almost lost control at freeway speeds several times when hitting a bump, the dealer and chrysler say it is overloaded because i have a toolbox and a fuel tank in the back, i have weighed it myself on certified scales, and it's not overloaded, it has most recently been in the shop since the first monday in jan. the 4th, 23 days so far, and they haven't even got the roof leak fixed, i told them you still haven't fixed the air ride system, or addressed the lights flickering at night in cold weather, can someone please do some intervention, this truck was 72k new and a lemon from day one.
Tl* the contact owns a 2015 ram 3500. while driving at various speeds, smoke appeared under the hood and the engine warning light illuminated on the instrument panel. the contact pulled over, looked under the hood, and noticed that the engine compartment was on fire. the contact was able to extinguish the fire. the contact sustained minor burns that required medical attention. the vehicle was towed to the dealer where it was diagnosed that the motor failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 64,900. ..updated 06/08/16 *bf the consumer stated there was an issue with the radio, transmission, catalytic converter, electrical system and interior lighting. updated 06/29/16.*jb
This is a particularly dangerous situation because there is no method to know, in advance, the factory integrated trailer brake module (itbm) will fail to provide full voltage to the electric trailer brakes i attached my 13,000 pound fifth wheel trailer to my truck and following the itbm setup steps in the owners' manual, the results were as expected. there were no warnings or indicators signaling an issue with the itbm's ability to apply the trailer's electric brakes. on typical city/urban driving the braking effort from the trailer was as expected. once i entered a more rural setting and roadway speeds increased to 50 mph i discovered, as i approach a fast changing traffic light, hard braking the truck did not send enough braking signal to the trailer and as a result i was pushed well into the intersection. fortunately the intersection was clear and no injury or accident resulted..i verified with dexter axles, the axles used on my trailer, the maximum braking effort from their electric brakes is 12 volts at 3 amps per wheel. i measure the voltage going into my trailer brakes with the itbm set to maximum gain, heavy electric at 6.8 volts, the expected voltage was 11.9 volts. i did an ab test using another ram truck with the itbm and measured the expected voltage on the trailer brake line...it is important to realize there are no internal itbm mechanisms to detect this condition since there were no dtcs set when i took my truck to the dealer....updated 09/28/15 *bf *cn