Problems with 2009 Mazda Mazda6 STRUCTURE

Tl* the contact's daughter owns a 2009 mazda 6. while the vehicle was undergoing a routine oil change, the technician at whaling city ford lincoln mazda (475 broad st, new london, ct 06320, (860) 333-1841) noticed that the rear subframe had severe corrosion and needed to be replaced. the dealer deemed the vehicle unsafe to drive. the front end subframe was replaced; however, the rear subframe was not. the contact referenced nhtsa campaign number: 18v631000 (suspension, structure). the manufacturer was made aware of the failure and did not assist. the failure mileage was approximately 150,000. *ln *jb

Tl* the contact owns a 2009 mazda 6. the contact stated that the dashboard on the passenger side was melted and created a visibility hazard. while driving during the day time, the sun reflected onto the dashboard. the cause of the failure was not determined. the manufacturer and dean patterson mazda (101 pleasant valley blvd, altoona, pa) were notified of the failure. the vin was not available. the failure mileage was 102,000.

Tl* the contact owns a 2009 mazda 6. while driving 10 mph, the contact heard an abnormal noise coming from the front of the vehicle. the contact parked the vehicle in the middle of the street because it was unable to be driven. the vehicle was towed to an independent mechanic. the contact spoke with woodhouse place mazda (located at 8606 s 145th st, omaha, ne 68138, (402) 397-8300) and was informed that the failure was due to nhtsa campaign number: 18v631000 (suspension, structure). the vehicle was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 144,000. *tr action number xxxxxxx photos attached 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*jb

Tl* the contact owns a 2009 mazda 6. the contact received a recall notice back in march of 2019 for nhtsa campaign number: 18v631000 (suspension, structure). the contact called garden city mazda at 516-874-0385 and informed them that the parts to remedy the recall were unavailable. the contact was informed that when the parts arrived, the dealer would email her to have the vehicle serviced. the contact had yet to receive a notification to have the recall remedied. also, while driving 40 mph, the vehicle began to jerk while depressing the accelerator pedal as well as when shifting gears. the contact stated the check engine warning indicator would illuminate intermittently both prior and after she experienced the failure. the contact took the vehicle to a local mechanic, but it was not diagnosed. the mechanic suspected that there had been an oil leak that affected the transmission. the manufacturer had not been notified of the failures. the vehicle was not repaired. the failure mileage was 94,000.

Tl* the contact owns a 2009 mazda 6. the contact stated that while operating the vehicle the steering wheel was turned approximately one quarter to the left in order to drive the vehicle in a straight line. also while driving at various speeds the vehicle would pull to the right. the vehicle was taken to an independent mechanic who diagnosed that the passenger side tie rod and suspension cradle was damaged due to rusting and corrosion of the subframe. the vehicle was not yet repaired. the manufacturer and local dealer were notified of the failures. the failure mileage was 120,000. *dt*jb the consumer stated the manufacturer was notified and the vehicle was in their possession in the process of being repaired. *js

Rust through of engine cradle frame on passenger side of vehicle. discovered during oil change.

I was driving about 45 mph on rochester rd in traffic when i had to pull to the right and brake for and ambulance heading my way, i heard something break in the front end and upon trying to resume my position in my lane my car would not steer and in order to keep my wheels straight i had to turn my steering wheel to the car left. i thought i had a tire going down so i pulled over to inspect my tires and found nothing so i got back in my car and made a turn back on the road and i knew right away something was terribly wrong as it felt like i was on a sheet of ice. i pulled over and called for a tow truck. upon inspection at my repair shop they found my subframe was rusted out.

Had the oil changed yesterday at 93000 miles and was told subframe was extremely rusted. they suggested we only drive in town because it could break with any stress and cause loss of steering.10

While driving car, felt clunk and car kept pulling to right and hard to control steering. when turn wheel, loud clunking felt and hard to control car. car was on highway just before exiting to city street.took to independent mechanic who said subframe completely rusted and affected steering and wheels would not let anyone drive car and said car is undriveable. car towed to mazda dealer where it sits today. i was driving my 3 brothers in the car when this occurred. luckily there was no accident.

Driving on highway, i had to brake and realized i had to struggle to steer the vehicle properly. i heard a loud clunk when releasing clutch when i had to use it. my steering wheel was out of alignment. when i brought in for service they said the entire frame and underside of the body had rusted out. i do not have pictures yet.

Tl* the contact owns a 2009 mazda 6. the contact called on behalf of the driver. while driving 55 mph, the vehicle shook violently and pulled to the right. in addition, the traction control warning indicator illuminated. the contact was able to coast the vehicle to the side of the road and noticed that the wheel rim was tilted outwards, striking the fender well. also, the a arm was detached and the frame was corroded. an independent mechanic inspected the vehicle and stated that a new subframe would be needed. the contact called paul miller ford at (888) 776-0844 (located at 975 e new circle rd, lexington, ky 40505), but no assistance was offered. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 170,000. the vin was not available.

I braked quickly for a traffic light. the car skidded and veered violently to the right. when i accelerated from the light, i had to hold onto the wheel tightly to keep the car on the road. if i let go of the wheel, the car would immediately swerve to the right. in addition, the front passenger side wheel was squealing. i got it to my mechanic who told me that the subframe has rusted through and broke. i was shocked as the body has no rust. i have always keep the car very clean and maintained. in fact, i had the under body rust proofed when i purchased in 2009. i had to remove the car from the road as it was undrivable. if i had been on the highway doing 55, i would have been involved in fatal accident.

I purchased a used 2009 mazda 6 almost a year ago (november 2017). the vehicle seemed to be in fairly good condition. the seller was up front with any areas of concern and fixed the issues i was concerned about before the vehicle left the lot. i had no issues withthe vehicle there after. an air bag part was recalled on the vehicle that required maintenance from the mazda dealership. upon having the recalled part corrected the dealership worker informed me that i should be concerned about the front sub frame which is a costly repair. two months later, still trying to figure out how to come up with the money for this repair, i noticed and issue with the steering. i had the vehicle assessed only to find that the rusted subframe is the cause of my concern. went online and to my great surprise i am not the only 2009 mazda 6 owner experiencing this. this is a travesty.

This past week, while driving my vehicle to and from work on a public roadway, the steering wheel was off-center and the vehicle started to shift to the side of the road while vehicle was in motion while driving straight. i took it to an auto repair shop and they told me the sub frame is completely split in half and all corroded. the vehicle is undriveable right now. it's going to be very expensive to repair.

Tl* the contact owns a 2009 mazda mazda6. while driving and depressing the brake pedal, the vehicle veered to the right. the vehicle was taken to an independent mechanic who changed the brake pads, but the failure continued. upon inspection, it was discovered that the front subframe of the vehicle was rusted and corroded. the manufacturer was notified and the contact was advised to tow the vehicle to the local dealer (morries mazda, 13700 wayzata blvd, minnetonka, mn). the vehicle was towed to the dealer where it was confirmed that the subframe was rusted and corroded. the vehicle was not repaired. the failure mileage was 150,000. **tr consumer stated mazda usa is replacing the subframe for us. either way this is a huge issue with cars on the road that could cause major accidents. the sub frame was so rusted that you could put your hands through in many different places. very dangerous. updated 10/26/18*jb

Tl* the contact owns a 2009 mazda 6. while the vehicle was being inspected, it was discovered that the engine cradle and cross member had excessive rust. the vehicle was taken to the dealer (serra mazda, 3363 s arlington rd, akron, oh 44312) who informed the contact that there was no recall for the failure. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 102,000.

In august 6th, 2018, i was driving back from work with my 4y old son in quebec city at 50 km/h. when i want to stop at the red-light i sensed a significant loss of steering control to the right and i was completely shocked because i was just about to hit a cyclist. and my son was frustrated too. luckily nothing bad happened. but from there i wasn't able to drive correctly, i held the steering wheel to 60 degrees to the left while going at 25 km/h to be able to drive straight and get back to my home. the following day i drove my car to the nearest garage, and to my surprise, the guy told me that the subframe at the right near to the wheel is completely corroded and the steering rack was separated from its mounts causing the steering loss. the garage owner told that he called mazda to ask for a new subframe for me, but they told him that they don't have it in stock and they have already 5 more people with the same problem waiting for that. knowing that i do rust check and treatment before every winter. i am very thankful to god that nothing bad happened while i was traveling with my family during our holidays. mazda should recognize this as a serious and very dangerous defect since it is happening for a lot of people.

The front of the sub frame on the right side has rusted and the car is not driveable. the steering is pretty much disabled. i was able to get it to the shop which is a mile away. it will take two months to repair as parts are not readily available.

Tl* the contact owns a 2009 mazda mazda6. the contact stated that while the vehicle was at state inspected, the contact was informed that the sub frame was extremely corroded and that the vehicle was unsafe to drive. the vehicle was driven to marketplace mazda dealer located at 3755 w henrietta rd, rochester, ny 14623, (585) 359-4900, for inspection. the contact was informed that the sub frame needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted or notified of the failure. the approximate failure mileage was 87,300.

While driving my 2009 mazda 6 at 30 mph on a city street the car violently pulled to the right and i had to cut the wheel to the left in order to drive straight. i brought the car to a local mechanic who informed me that the car's subframe had significant rust and rot and was not safe to drive. the car is in otherwise good condition and has approximately 65k miles.

I was driving and making a turn when a loud clunking noise occurred and i lost stability of the car. in order to make it to the dealership (which was within a mile), i had to turn the wheel to the left and drive 10mph to maintain stability. over the 2 days previous to the event i heard occasional clunking noises while driving. the mechanic found significant rust that had gone through the subframe on the front passenger side, rendering it undriveable. they informed me that this was a common problem they had been seeing and that the part is backordered months. the rest of the undercarriage was mostly rust free except for the subframe.

During a recent alignment, for my 2009 mazda 6, i was informed by a mechanic that i could have a serious problem if the "suspension crossmember-engine cradle" is not replaced. after bringing the car to a body shop, i was informed it would not be wise to drive the car until this part is replaced. i was quoted $1,800 dollars for parts and labor. for a well maintained car with less than 100,000 miles on the odometer, i consider this an extreme and unreasonable repair.

Tl* the contact owns a 2009 mazda 6. while driving 20 mph, the steering wheel seized and the vehicle drifted to the right. the vehicle was taken to an independent mechanic who stated that the subframe was severely rusted. the vehicle was not repaired. the dealer and manufacturer were not contacted. the failure mileage was 178,000.

Tl* the contact owns a 2009 mazda 6. the contact stated that the passenger side subframe was rusted, which made the vehicle difficult to maneuver and affected the alignment. the contact self-diagnosed the vehicle, but it was not taken to a dealer for diagnostic testing or repairs. the manufacturer was not notified. the failure mileage was approximately 151,000.

At 70,000 and 9 years to the day since we purchased the vehicle the front sub-frame is dangerously rusted and close to complete failure. detected during routine service.

The vehicle was purchased by me and given to my son to drive a year ago. the vehicle has about 120,000 miles and run perfectly except it won't pass a state inspection because the inspector says the subframe under the engine is so badly rusted, the engine could easily drop out from under the car while in operation. this is a safety hazard and were told mazda is ignoring the issue.

Currently my car is stationary, unsafe to drive, in a repair shop. the front subframe on the right side is completely rotten to the core. all parts attached (suspension, wheel, etc.) to the frame are falling off. the rotten part is chipping away. my car was making a clanking, banging noise (i believed the muffler or something was loose) so i towed it to the repair shop. when i returned to the repair shop, the manager said she had bad news, lord and behold, she tells and shows me the frame. i could have passed out. if i would have known this car had this problem, i would have never purchased it. to make it worst is the cost to repair the vehicle. my car is not repaired, mazda does not have a recall on this vehicle issue which is not safe, and mazda does not what to help with the expense. nhtsa, this is very common problem with mazda 6 2009 models; a lot of customers have identified this problem and it is unsafe to drive the vehicle. please do something about this immediately. the current repair shop cannot fix the frame so i must have my vehicle towed to a collision shop. i am not very happy and i am not driving my car. i will go back and take pictures of the frame and send it to you.

Loss of steering due to passenger side rusted sub frame

Tl* the contact owns a 2009 mazda 6. the contact stated that the dashboard was melting, shiny, and sticky to the touch. the reflection from the sunshine and approaching headlights from oncoming traffic at night affected the contact's vision to safely operate the vehicle. hennessy mazda (7261 jonesboro rd, building 2, morrow, ga 30260, (844) 237-2079) stated that the extended warranty was expired by six months and nothing could be done to assist with the repair costs. the manufacturer was contacted and advised the contact to call nhtsa. the failure mileage was 125,000.

I usually get my girlfriends oil changed on her 09 mazda 6 4 cyl at a local shop but decided to do the oil change myself. upon inspection while waiting for the oil to drain i noticed a significant amount of rust corrosion on the right rear where the subframe attaches. it's sad because we have only had the car a year and a half and before we bought it it was actually really clean underneath. i honestly don't see this 2009 mazda passing inspection again and would like to know if mazda will help out. do we keep driving this car and risking our and everyone else's life's ? photo is just the bottom. top side of cross member is much worse. please help!!??

Rusted subframe mechanic's inspection at 100,000 miles revealed severe rusting of subframe. this is a safety concern because if it breaks it would allow the engine and transmission to fall out of place. i have ordered a replacement part but it is unavailable until july. in the meantime, it feels as though i am driving a time bomb. i am filing this complaint because it seems abnormal for a structural component to rot out so quickly and because it seems to be a common problem for this make and model.

I have received multiple estimates (please see attached files) that indicate the beginning of a problem other mazda6 2009 owners have had--the subframe has rusted and needs to be replaced. first time the problem was identified to me was at 65,000; previous owner may have been notified but problem has grown more severe. no incident has occurred as of yet but estimates range from $2,000 to $4,000 to replace; mazda dealership claims part would take 1-3 months to order. i dated the incident as of the first estimate i received. i have been warned that the engine and transmission could drop out of place!!! at only ~60k miles, this car has a lot left in it!

The subframe of my 2009 mazda6 completely rotted out from the inside and the vehicle broke down during normal use. on wednesday, may 2nd, a mazda dealership replaced my rotors, pads, and noticed the car was pulling to one side so they corrected the alignment. during this time they identified a normal level of rust on the subframe but was not concerned by any other signs of failure. less than 10 miles after leaving the dealership the subframe cracked, my front passenger wheel cv axil disconnected and the car was inoperable. thankfully i was going only 35 mph, down a straight, paved city road, and not on the highway. i fear that at higher speeds the car would have gone off road or worse for when the subframe broke the car jerked heavily to the right then completely stopped. i believe the dealership provided quality service and due to the type of physical failure of rotting from the inside the danger it posed to myself and my family in the car was hidden. the dealership informs me that there is a backorder (400ish) for the part and that parts may not be available for several weeks. searching online there seems to be many similar cases reported with models around this timeframe. due to the type of failure, number of similar cases, age of the car, type of use, i am shocked that there is not a recall.

I was driving to a medical appt on local roads when i noticed a thumping sound from the front left, as if the tire were going flat. i stopped and inspected the tire and found no problems, so i continued on to the appt less than a mile away. leaving the appt i felt the car suddenly pulling sharply to the right, and the dsc-off light came on. turning right caused a loud squeaking noise. i drove immediately to a mazda dealership that was fortunately only a mile or so away. they examined the car and found that it is unsafe to drive due to severe rusting of the front subframe (right side). they said that if i had hit a pothole the right front tire may have broken off, endangering my life and the lives of others. the dealership was unable to locate a used subframe, and new subframes are on backorder until june - leaving me to find alternate means of transportation for at least a month. living in a northern climate i expect cars to rust, but a 9 year old car with only 70,000 miles should not have deteriorated to such a level this quickly.

We were driving my 2009 mazda 6 on 4/25/2018 - which i purchased new in sept., 2009 from berkshire mazda in pittsfield, ma, 01201. the car suddenly veered dangerously to the right at about 50 mph on ny rt 22 (the road had rough pavement) in canaan, ny, went off the road, barely missing two trees. it had to be towed from the scene. if this sub-frame had broken apart 5 minutes later i would have been on i-90 next to semi trucks. two people in the car could easily have been killed, endangering other motorists as well. there is no rust-through on the body of the car. it has been regularly serviced. it has about 85,000 miles. i called mazda they said there's no recall for sub-frame rust/deterioration. this is the fourth mazda our family has purchased. i have seen numerous other online complaints and descriptions of the 2009 mazda 6 losing directional stability because the front sub-frame had collapsed due to premature rust disintegration. i also see that this particular model: 2009 mazda 6 was recalled in australia for this exact problem. nhtsa needs to have this recall enacted to protect american lives as well.

Tl* the contact owns a 2009 mazda 6. the contact stated that there was an abnormal noise coming from the vehicle. upon inspection of the front passenger tire, and front and rear frame, the contact noticed extensive rust and corrosion. the frame also had cracks near the front passenger tire. the vehicle was included in nhtsa campaign number: 17v457000 (air bags), but the contact was not notified. the vehicle was not diagnosed or repaired. the dealer was not contacted. the manufacturer was notified of the failure and the contact was to follow-up on the recall information. the approximate failure mileage was 74,151.

Tl* the contact owns a 2009 mazda 6. while the vehicle was being diagnosed for a cyclical noise in the engine, the contact was informed by lannan mazda (720 rogers st, lowell, ma 01852, (978) 454-9300) that there was severe rust and separation of the subframe in the engine compartment. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 132,000. the vin was not available.

I have been taking my 2009 mazda 6 (60,000 miles) to the dealer for regular maintenance since i bought the car. it gets taken to the dealer twice a year for regular oil changes and tire rotations. on the most recent oil change and tire rotation, they said that the front crossmember engine cradle had severe corrosion and rusted through. if the repair is not done and the when, not if, the part fails the engine may fall out of the car and the front tires will fail to steer. this is a major safety liability! a crucial component to support the most important part of the car should not rust and fail on a car that has less than 7,000 miles driven per year.

While driving at highway speed (55-65mph) the steering wheel began progressively rotating counter-clockwise with the vehicle remaining straight. the dynamic stability control turned off as if the vehicle was out of control and the vehicle acted as if it were on icy/slick surfaces no longer providing support to the driver. the braking system began to struggle nearly causing an accident on the off ramp of the expressway causing a fishtail with the abs attempting to engage. at this point the steering wheel was registering straight' with the steering wheel turned approximately 30 degrees left. somehow at speeds less than 15 mph the vehicle was driven to the local mazda dealership where it has a service history for an emergency service inspection. a test drive with a service representative supported the owner's complaints of a severe safety concern with right turns causing a significant 'grinding'/metallic dragging sound as if the vehicle's right under-side was contacting the ground. after inspecting the vehicle in the lift the mechanic determined there was front passenger frame metal corrosion which was breaking off in chunks. the dealership voiced awareness of another 2009 mazda6 with similar miles (approximately 15,000 fewer) having nearly the same issue last fall/winter. the vehicle in this report has approximately 189,000 primarily highway miles and is otherwise in excellent condition for its year/make/model. the aforementioned frame failure should never happen and is believed to be a manufacturer defect which should not be the responsibility of the owner. fortunately in this case there was not an automobile accident/collision, injury, or death though this could have easily happened. i do believe there is an extremely serious problem here and needs to be investigated as human lives are at stake.

Shiny, melting dashboards blinding drivers, i receive a notification to change dashboards by the mazda, i take the vehicle to the consignee they notify me that because it is in the reconstructed category, the change will not be carried. i live in the south of florida where temperatures are high throughout the year, apart from the dangerous glare the gases generated by the right of the plastic are affecting my health.

Engine cradle broke, causing the steering to lock up. i was driving approximatly 45 mph straight on a rural state route, i braked slightly to slow down then the car just locked up and slid off the road. had it towed and found that the engine cradle was broken. after doing some research i found this to be a problem with this year and model.

The vehicle is 8 years old, has 133000 miles, has had 1 owner, and has always been housed in a garage. despite this, the front sub-frame assembly is rusted and rotting and needs to be replaced. i originally brought the vehicle in to get the right inner/outer tie rods and tie rod boot replaced, but once on a lift a mechanic identified the pervasive rust. the mechanic showed me that the rust/rot was so bad that the mount point for the tie rod assembly no longer attaches to the sub-frame.

Brought vehicle in to a mechanic to replace right-side inner/outer tie rods due to knocking sound when turning the steering wheel all the way to one side. mechanic got it on a lift and showed me the tie rods weren't the problem, it was the fact that the front subframe was so rotted that the tie rods weren't attached to it anymore, they were just free floating. mechanic said the vehicle was unsafe to drive and the subframe needed to be replace asap. after removing the rotted subframe, it was obvious to see that the large amount of rust that had formed was due to the poor design of the a/c waste water port. it's just a plastic opening sticking out of the firewall, so all the waste water is dripping/pouring down from the opening and ends up sitting on the subframe and causing rust. there is also an intentional hole in the subframe right below the waste water port, so the water also gets into the frame and travels down its length to spread out all the rust and corrosion. i had to buy some hose clamps and a plastic elbow and some vinyl tubing to direct the waste water down below my brand new subframe so that i don't end up rusting it out as well.

Tl* the contact owns a 2009 mazda 6. while driving approximately 30 mph, the steering wheel had to be turned all the way to the left in order to maintain a straight line. the contact pulled the vehicle over in a parking lot and heard a screeching sound when the brakes were applied. the steering wheel went all the way to the right. the contact called an independent mechanic where it was diagnosed that the subframe was rotted out and the front passenger side sway bar link needed to be replaced. the dealer, mazda of bedford in bedford, ohio, was contacted by phone and advised the contact to bring in the vehicle. the manufacturer was contacted and provided case number: 1-836240644. the vehicle was not repaired. the approximate failure mileage was 80,000.

Front subframe and engine support rusted out to the point that it was cracked and broken had to be replaced before it resulted in catastrophe loss of control. i had to replace this part @ $2500 just to keep car drive able. i've since sold car after frame was replaced with new oem part.

I went for an oil change and found out that the frame that holds the engine in place was completely rotted out and that my engine could fall out at any given time. also, because of the rot, the rod that should be attached to the steering was not attached because the bolts had nothing to adhere to. this could have resulted in me driving with my daughter and losing my steering and possibly getting in a fatal accident. the car is in the shop as it is not able to be driven per my mechanic for safety reasons as well as failing inspection fro this. please contact me as soon as possible as i do not have any transportation and i work full time. i can be reached at [xxx]. or my mechanic at hometowne auto, [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2009 mazda 6. while driving highway speeds, the contact lost control of the vehicle. the contact was able to pull over to the side of the road and regained control of the vehicle. the vehicle was driven to the contact's residence where it was noticed that the front subframe assembly was damaged due to severe corrosion. bass mazda (located at 4900 detroit rd, elyria, oh) was contacted and referred the contact to the manufacturer. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was approximately 115,000.

Symptoms: alignment of the car was not correct, steering wheel not centered, when breaking tire grip was limited. rain exaggerated the symptoms, car would slide easy and was difficult to stop(tires are in excellent condition). right front wheel camber significantly out. visual inspection of the tire indicated camber was not correct. investigation into potential wear items was completed searching for the possibilities of worn lower ball joint, shock tower connections and steering related components. all items appeared normal. further investigation to connections of the lower control arm revealed significant corrosion and separation of welded steel on the engine cradle(also known as front sub frame/front cross member/front k-frame) corrosion weakened the crossmember sufficiently to allow normal everyday driving to bend the crossmember and created the out of alignment and camber issue. continuing to drive in this state could have resulted in the lower control arm breaking the crossmember completely and likely at a time when significant breaking would be required. with the wheel out of alignment acceleration/breaking and steering are all affected due to the limited traction from misalignment. wet weather driving control is also significantly impaired.

Tl* the contact owns a 2009 mazda 6. the contact stated that there was extensive rust and corrosion built up on the subframe. the vehicle was towed to modern mazda of burlington (2608 alamance rd, burlington, nc 27215, (336) 229-5501) to be diagnosed. the dealer refused to service the vehicle for an unspecified recall campaign. the dealer asked the contact to pick up the vehicle and would not repair it because they were not in a salt belt state. the vehicle was not diagnosed or repaired. russ darrow mazda of milwaukee (11330 w metro auto mall, milwaukee, wi 53224, 1-(888) 675-2781) indicated that if the vehicle was towed them, they would provide a loaner vehicle and service the recall. the manufacturer was notified of the failure. the vin and failure mileage were not available.

Passenger side dashboard has become sticky/melting