Problems with 2003 Jeep Liberty SUSPENSION

Champion chrysler-jeep inc safety recall f23 customer is very upset that after getting recall fixed that she had to pay out of pocket for the upper ball joints**cc the dealer stated the rear right seatbelt does not latch and the left right power window does not work. the consumer has provided the invoices for repair. update *tr

I had a safety recall from daimlerchrysler (safety recall f23 - lower ball joints). i keep trying to get my car serviced from larry h. miller chrysler jeep dodge (801-553-5550), but each time i get a short answer that they don't have the parts and will call me back. i started this process in february. thanks, brandon *tr

Tl*- the contact owns a 2003 jeep liberty which had been recalled. a crash occurred as a result of the faulty ball joint on the vehicle. on february 22, 2007 the contact was driving at 30 mph on the highway, it was a cloudy but dry day and while exiting the highway the steering wheel became loose, it began to move left to right and the vehicle made a sharp left turn crossing into the left lane, ultimately striking the left guard rail on the ramp. the contact took the vehicle to the repair shop that chrysler recommended. an investigator for chrysler inspected the vehicle and reported that the vehicle did not have a loose ball joint, but the contact believed it was. the current and failure mileage were both 55,000. *ak consumer states she believes that a loss of lubrication which lead to corrosion, accelerated wear and separation from the steering knuckle in which resulted in the loss of jeeps directional control. consumer also states known fact of defect in 2002-2006 around front suspension lower ball joint. *04/23/07tr

I own a 2003 jeep liberty that has been recalled for the lower ball joints. the recall was issued in september 2006. the recall states of the importance of replacing the ball joints. but the problem is that the dealers can't get the parts to fix the problem. i have been on a "waiting list" for several weeks now, and still am about the 40th person down the list to have this service performed. the recall states that a crash could occur without warning. i realize not all vehicles may be affected, but how do we know if our vehicle is safe? i could understand a few days or a couple of weeks to order a part, but the longer it takes, the safety of my vehicle puts my life in jeopardy, as well as others on the road. i don't understand why this is taking so long on such an important matter. it could take months for my dealer to fix my vehicle, and i am sure there is a long list after my name. it seems like the safety of myself, and other jeep consumers is not being taken seriously. so why do they send out recalls if they can't get the problem fixed? *nm

Evening nb on i-15, semi in the way, 2003 jeep liberty 4x4, swerve to left to avoid truck, back to right to avoid car in lane, vehicle dove down on left front wheel and went end over end, then 3 complete rolls side to side. after 45 minutes i was cut out of vehicle. vehicle was totaled. *tr

I was driving from canton, ny to corning, ny. at approximately 3:15 pm on feb 2nd i made a right hand turn and experienced a failure in the drivers side ball-joint. the suspension caught on the rim of the tire and i was barely able to get the car most of the way off the road. the car would not move after that. i had to call a tow-truck and he was able to drag the jeep onto a flat-bed and transport the jeep to a local dealer. the dealer was outstanding(peter koch in seneca falls, ny)! they had an emergency set of ball-joints and were able to fix my car that afternoon. the drivers side front rim was ruined and the dealer instructed me to have it replaced. the dealer used the spare rim during the repair. my concern is that 15 minutes earlier i had been driving on the ny state through way and can only imagine what would have happened had this joint failed at 65 mile per hour. i have been on the waiting list at my local dealer for at least three months and may be even 6 months for this recall repair! this is unacceptable! i checked with my local dealer this morning and i am number 31 on the recall list - the dealer said that they receive between zero and 3 sets per week. this is unacceptable. jeep should stop producing new vehicles until this potential life-threatening defect has been fixed in the jeeps that have already been produced. i have seen this defect described as a loosening of the ball-joint. i believe that to be an understatement. this part fails and the result of a failure can be catastrophic. *jb

I received a recall notice in january about the lower ball joints on jeep liberty's. i called my dealer in order to have the defect corrected and was told that i was "put on the list." it is now august and i still haven't received a call back to get the defect corrected. i called to ask the dealership if they could give me a time frame on how long it would be before i got my jeep fixed and they said "it is a long list, you will be called. chrysler only sends us two replacement parts a week." *tr

Tl* - the contact owns a 2003 jeep liberty, and received safety recall 06v288000 . the contact complained about the length of time it took to get the safety recall repair on the lower ball joints done. the contact was told that it would take two months before the dealer will receive the replacement parts. *ak

Tl* - the contact called regarding a 2003 jeep liberty. the contact received recall letter 06v288000 for the lower ball joint. the contact called the dealer, and they told him that the would call him when the part arrived, but it has been over three weeks and he has not heard from the dealer. the contact has not called the dealer back. the contact has not experience any problems at this time. *ak

Tl*-the contact stated that his daughter was in a crash with her 2003 jeep liberty on 01/27/07. the airbags did deploy. he stated that early that morning, on a clear day she crashed the vehicle resulting in her death. the contact stated that from the pictures of the crash, the wheels of the driver side looked unusual. the vehicle was on recall, but he was not sure if the recall had been repaired prior to the crash. the contact was waiting for the investigation to be completed. he felt that the crash was due to a failure in the lower ball joints. he also stated that the his daughter constantly complained that the tires and brakes were functioning incorrectly. the contact stated that his daughter constantly took the vehicle to the dealership complained about these problems, but the dealership would not do any repairs without the contact paying for the repairs.

I received a recall notice at the end of december and i proceeded to call the local dealer to schedule an appointment to get the vehicle taken care. i called the end of the first week of january and was informed by the person at the dealership that my name would put on the list and the parts to be ordered since they did not have them in stock. the person proceeded to inform that it would take awhile and that i would contacted when the parts came in and an appointment scheduled then. today is january 27th and i have not received a call from the dealership in getting my vehicle scheduled for service. *nm

Tl* - the contact received a recall notice, #03v46000 for the 2003 chrysler jeep liberty. there were lno failures at this time. the dealer advised the contact that the part will be available in 10 weeks. *ak

I have went to three different chrysler dealerships in order to get my lower ball joint recall fixed and each dealership has a waiting list of over 30 or more people. i have talked to the service managers of each establishment and they have all explained to me that they are only shipped three sets of lower ball joints a month. i travel extensively and need to get this repaired but i am unable to do so. are they wanting something serious to happen before this is repaired or what. please help me remedy this problem. *jb

Lower ball joint recall - dealerships are putting customers on waiting lists claiming that chrysler is not supplying the parts in order to do the recall. i am on a waiting list of 30 people. please help. *jb

Tl* - the contact received recall letter 0346000 for the lower ball joint on her 2003 jeep liberty. the contact stated she had an appointment scheduled for 1/18/07 for the service repair. the contact went to the dealer and was told that they did not have the part. the contact stated she has been trying for over two months to get the part replaced. the vehicle has 34,000 miles and has not currently experienced a failure. *jb

Tl* - the contact has a 2003 jeep liberty that is involved in the ball joint recall. the contact has called a dealership in her area and they stated that it can take 4-12 weeks in order for them to set up service. nhtsa campaign id number : 06v288000 . *nm updated 2/22/2007 -there were no parts available to perform the recall. *nm

Tl* - the contact received recall letter 06v288000 a few months ago. the contact had an appointment with the dealer for repair on 1/16/07. the dealer called the contact and told her the part did not arrive. the contact has not experienced any problem. the vehicle has 30,930 miles. the contact was told it would take approximately 3-4 weeks for the part to come in. *nm

I have two issues. the first being that i received the recall notice for the lower ball joints on my 2003 jeep liberty. i contacted the dealer on nov. 16, 2006 and was asked for my name, number, and address. the man told me that the parts were not in stock and had to be ordered which may take 4-5 weeks. he said they would contact me as soon as the part came in. it has been two months and i have yet to be contacted. recalls are supposed to be done in a timely manner. is this "shortage" of parts really the problem or it my local dealer. my second issue is that of the floor shifter. the last two times i drove my jeep, it refused to go into park or 1st gear. i tried pressing harder on the button on the underside of the shifter, turning my vehicle off, and giving it force. the first time i ended up driving to my local mechanic who couldn't get it into park at first either, after giving it some force it went in, however he seemed to ignore the fact that it was a problem with the vehicle and told me to "make sure i press the button in when trying to put it into park." it happened the following day when i was parking in front of my home. i struggled for 15 minutes, then drove around the block and tried again. i went into park although not smoothly. i will be contacting the dealer tomorrow. i was wondering if anyone else had this issue and would it be covered under any warranty. i have had nothing but negative experiences with dealers, therefore i am dreading having to take my jeep and pay for a "defect". please if you have any information on these issues, let me know. thank you for your time. *nm

Tl* - the contact has a 2003 jeep liberty that is involved in the ball joint recall. the contact has called the dealership in her area and, they stated that it can take 4-12 weeks in order for them to set up service. nhtsa campaign id number : 06v288000. *nm

Daimler chrysler is not sending the dealership sufficient number of parts to repair the recalls. i've been waiting over a month and call practically everyday to see if a shipment of the "lower ball joint" parts have come in. meanwhile it's very unsettling to know that my steering can fail at any moment. perhaps daimler chrysler would rather hear from my surviving family and their attorneys should anything happen to me due to their failing to provide a replacement to an inexpensive part that could directly be the cause of an unfortunate accident. *jb

Tl* - the contact received recall 06v288000 concerning lower ball joints. the contact called the dealer twice and they told her that they only get three units in a week, and she will have to wait a few months to have her vehicle repaired. *ak updated 02/13/07.*jb

Tl* - the contact received recall 06v288000 in october 2006 for the replacement of the lower ball joints. the contact stated she was number 17 on the waiting list. the contact took the vehicle to the dealer, and thet found out that the lower ball joint on the right hand side was corroded. the contacted stated she was concerned for her safety when driving the vehicle. there has been no failures to date.*ak the consumer stated the recall repairs haave been resolved. updated 01/29/07. *jb

Received a safety recall f23--lower ball joints from daimler chrysler; however, when i tried to schedule an appointment with a dealer they stated they did not have the parts available and would take up to 2 months to receive the parts. also each dealership were limited to how many replacement parts they would receive from daimler chrysler due to demand of these parts. if daimler chrysler is concerned enough to send out a safety recall, would they not also make parts available to dealerships to ensure their consumers' safety? *jb

I was informed after a very close call and backing up of traffic, due to ball joint on my 2003 jeep liberty breaking, this caused me to abruptly stop with no way to park off the road and caused sever damage to my pass. side rim on my tire, i would like to be compensated for my for my time as i had to call a tow trucking dept. to tow my car and have the ball joints replaced, i was left shaking up by this and had it been a day earlier, my daughter and her baby could have been killed as they traveled at night on interstate 79 to pittsburgh, this was very frightening to me as well as my daughter for what could have happened, i was never notified of a recall. i drove my jeep after the replaced ball joint and was very hesitating to travel far for what could have happened to myself and family, this inconvenienced not only myself but those involved whom i had to rely on for transportation. *jb

I received a safety recall notice on my 2003 jeep liberty two weeks ago and called the local dealership immediately to set up a service appt for repair. i was told they did not have the part in stock and would have to order them and they should be in by the end of that week. i followed up on this the following week (12/27/06) and was told the parts were still not in. i called the dealership again today and was told that it would be another 1 to 1 1/2 weeks. i feel they are not repairing my vehicle in a reasonable time. i rely on my vehicle and asked for a loaner, but they told me no. any assistance in getting the recall repairs expedited would be greatly appreciated. *jb

Tl*- the contact received recall 06v28800 regarding lower ball joints. the contact called a dealership in her area, and they stated that it could take up to 7 months in order for them to set up service. since november 1, 2006 the dealership received 10 replacement parts. *ak updated 01/31/07. *jb

Tl*- the contact owns a 2003 jeep liberty. there was a recall for the lower ball joints. the dealer advised her that there were not enough parts to repair the vehicle, and placed her on a waiting list. she also spoke to the manufacturer, and there wasn't anything they could do to assist her. the current mileage was 68,000. the contact hasn't experienced any failures to date. *ak updated 02/27/07/. *jb

Tl* - the contact received recall 06v288000 concerning lower ball joints. the contact has called galina chrysler, the dealership in her area, who stated that it can take months before they could set up service. *ak

I simply cannot get my jeep dealership to replace my recalled ball joint assembly. i've been waiting 7 months and have recieved nothing but a song and dance.

Regarding recall f23 lower ball joint. **cc the consumer was contacted about the recall on september 14, 2006. the consumer has not had the recalled ball joint replaced yet due to lack of parts. the consumer feels 4 months is an excessive amount of time to wait for recalled parts. *nm

I have a recall on my 2003 jeep liberty and the local dealerships are not servicing my problem in a timely manner. i've been told that my vehicle is not safe to drive but i have been put on a waiting list at two different jeep dealers because the company is not providing an adequate amount of parts. *jb

I received a recall notice for my 2003 jeep liberty (safety recall f23) late last year and called the nearest dealer in flemington in december 2006 to schedule an appointment to have it repaired. they advised that there was a waiting list as they only received a few kits per week and that they would call when they could schedule an appointment for me. it is now may 20th and still no phone call. although the defect from the recall notice seem serious, i suppose it must not be since it's almost 6 months later and they still have not called. i will be calling the flemington jeep dealer again this week to check the status and if they cannot help, i will call another dealer to see if this is something they will be able to address. *tr

Recall on ball joints. called dealer 12-27-06 told they do 3 cars a week on recalls. i called on 1-22-07 to find out how much longer before mine would be repaired they cannot get the parts from daimler chrysler to take care of the ones they have. i called daimler chrysler but all i received a recording and could not process any complaint. *jb

In october 2006, i received a safety recall notice for a 2003 jeep liberty, safety recall f23-lower ball joints. i called brunswick chrysler on 2060 route 130, monmouth junction, nj 08852 for an appointment on november 2, 2006, and was advised to call back in 3 weeks because the parts were in restriction. i called back on november 21, 2006, and was advised to call back in another 3 weeks because the parts were in restriction. in mid december, i called back and the parts were available and i scheduled an appointment for december 27, 2006. i left my car at brunswick chrysler for 6 hours before they informed me that they ran out of parts and to call back in 3 weeks to make an appointment. in january 2007, i called a different dealership, global auto mall in north plainfield, nj. i am still on the waiting list. global auto says they only receive 2-3 parts from the manufacturer a week. i feel chrysler is not remedying this defect within a reasonable time. *jb

Tl* - the contact has a 2003 jeep liberty with an odometer reading of 58000 miles when the ball joints failed. the contact received the recall notice 06v288000 ,and had the vehicle was taken to the dealership, andthey repaired the jeep on 12-12-06. on 12-27-06 the contact was driving about 30 mph under fair conditions when something snapped off and she lost control of the vehicle and hit a tree on the passengers side. the contact said that the air bags did not deploy. there were no injuries, and the a police report was taken.*ak

Tl*- the contact had a 2003 jeep liberty with an odometer reading of 58000 miles. the contact was driving at 30 mph under cold but dry conditions he lost control of the vehicle and went into a ditch. upon impact the air bag did not deploy. on 12-12-06 contact received recall 03v460000 for lower ball joints. the police report for the crash was available. the contact felt that the vehicle's design and ball joint failure were the reasons for the crash. *ak updated 2/6/2007 - the consumer injured his right hand and left leg. *nm

Upper (not lower) ball joint failure on '03 jeep liberty. vehicle has 44,000 miles, dealer serviced every 3,000 miles until last service of 36,000 miles. awaiting parts (10/12 weeks on existing lower ball joint recall). right upper ball joint failed, seperating from control arm at 60 mph on interstate 95 in delaware. vehicle skid a few hundred yards with the front right wheel laying nearly flat on the road surface. narrowly missed collision with car in next lane but was able to get to right shoulder even with reduced steering control.

Tl* - the contact has a 2003 jeep liberty that is involved in a ball joint recall. she has contacted dealership in her area and they stated that it can take up to 5 months in order for them to set up service.

Tl*the contact owns a 2003 jeep liberty. the contact stated that his vehicle has a safety recall on the upper and lower ball joints and he has been trying to get the recall repair done since december of 2006. in december of 2006, the vehicle was involved in a crash while traveling 35 mph. the vehicle spun out and crashed into another vehicle while making a left turn on a wet road. a police report was filed and the contact has reports and receipts of the work performed on the vehicle. the current mileage is 45,000 and failure mileage was 43,080.

Tl*- the contact stated that she has received a recall notice for the her vehicle's lower ball joint. the contact stated that she has contacted her local dealer but, they could not put her on a waiting list because it is too long, and they only get three parts a week.

Tl*- on 12/21/06 at 7:30 am the contact took her 2003 jeep liberty to miller arnell chrysler located 9850 indianapolis indiana 46322. the repairs on perform recall 06v288000 were performed on the vehicle. after the repair while making either left or right turns the contact felt a clunking noise coming from the floor by the drivers side. the contact continued to drive the vehicle for two weeks and thought nothing of the noise, but is sure that it began after the repairs were done. the contact took the vehicle to the dealer on 1/13/07. the contact was told there is a separation of the control arm that leaves excessive play and needs to be repaired. the dealer explained that these repairs were going to cost $398.00 and not covered by the dealer. the contact wants the dealer to cover these repairs because they were either caused by the defect on the vehicle or when the vehicle was been worked on. *nm updated 02/22/07.*jb

Tl* - the contact received recall notice 03v460000 for 2003 jeep liberty. the vehicle currently has an odometer reading of 82,000 miles. the contact stated that the dealer said it would take three months to get the lower ball joint part. the dealer did not take the customer's information. the contact stated he heard a scraping noise when turning at a slow speed. the contact stated he was unaware if it happened more often when he was turning left or right. *ak

Tl* - the contactreceived her a recall letter for her 2003 jeep liberty lower ball joints in october 2006. while driving about 20 mph the tire came off and rolled under vehicle. the contact call had the vehicle towed to where she purchased the vehicle. the mechanic for the dealership told her that her axle was broken, that the ball joints had separated and the tire was damaged. the contact stated that the dealership recommend that she take vehicle to a jeep dealership due to her recall. the contact call the jeep dealership and they came to pick up the vehicle. the contact states that they still haven't contacted her regarding the estimate and cause pf the tire failure.

I have a 2003 jeep liberty. i received a recall notice in december 2006 f23 - lower ball joints. i promptly called the dealership per the instructions. that was around december 20th 2006. i was put on a list for them to call me when the parts came in. i called again jan 19th 2007. i was told that they were not getting the parts very fast and that they were still waiting for parts they ordered in nov 2006. they told me that it will still be several months. my concern is that the recall says the defect can cause a loss of steering control. i don't mind waiting a few weeks - but a few months seems excessive. i drive my 3 kids around in this car!!! *nm

Tl*- the contact is concerned with safety recall f23 for her 2003 jeep liberty. the dealer told her it will take about 6 weeks for the replacement part (lower ball joint) to come in.

I received a safety recall notice on december 13, 2006 (notification code f23 - jeep liberty 2003). when received, i called the dealer to coordinate a visit to replace the defective parts. the dealer representative told me that there is a delay of approximately 1 month and a half to provide the service since chrysler is unable to supply the demand for the recall's parts rapidly. *nm

Tl*- the contact has recall #1238. the contact went to kelley jeep and has been placed on a waiting list for over a month. the contact also called the manufacturer and they stated that they did not know why their was a wait at the dealership.

Tl*- the contact owns a 2003 jeep liberty. the vehicle was taken to the dealership on january 2, 2007 due to receiving a recall notice for the lower ball joints. the dealership stated that the parts would be available in about 4-8 weeks. she was advised on march 14,2007 that therewas a waiting list to have vehicle repaired ,and it would be another 5-10 weeks. the current mileage on the vehicle was 59,000. there had been no failures to date.*ak

I am the owner of a 2003 jeep liberty that is subject to ball joint recall (notification code f23. i have called georgetown jeep of westport, ct on two occasions since 12/06 after receiving notice of recall. they have refused to give me an appointment to repair the problem. i understand that this is a safety issue that affects control of the vehicle. i am sending a copy of this complaint to the ct attorney general.

Tl* - the contact has a 2003 jeep liberty that is involved in the ball joint recall with an odometer reading of 57000 miles. the contact has called the dealership in her area and, they stated that it can take 4-8 weeks in order for them to receive parts and set up service. nhtsa campaign id number : 06v288000 there has been no failure to date. *nm updated 2/22/2007 - as of feb 6, 2007 the consumer has not heard from the dealer to set up an appointment to have the recall repairs made. *nm