Received brake booster recall notice p14. called to schedule appointment to have it fixed. was informed that part may not be available for 16 weeks. called chrysler recall assistance center. was informed that each dealership gets one part per week and i could be put on another dealerships waiting list. i could be driving around with faulty brake parts for an undetermined length of time. *tr
I've called dodge nielson in east hanover, nj 07936 back in june to bring my car in for a part. i received a letter in the mail few weeks prior in regards to a safety recall "brake booster". it is now september and they have told me no parts have been received. winter is right around the corner and this specific part is quite important in the winter months coming. i am getting worried with timing. please advise. vin [xxx] notification code p14 p14/nhtsa 14v-154 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2012 jeep cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes); however, the parts needed for the repair were unavailable. the manufacturer was not notified. the vin was unavailable. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep cherokee. the contact stated that he received recall notification for nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic). the contact stated that the part needed was not available. the contact was advised he had to wait approximately a month before the part would be available. the manufacturer was made aware of delay; however, no solution was offered.
I bought the car brand new from safford chrysler jeep dodge of warrenton, va. the car makes noises because of a defective absorber, which has been clearly determined in a manufacturer tsb. also the car has a safety recall for brake booster issues. i took the car to the dealership (safford chrysler jeep dodge of warrenton, va) last june 14, 2014 and they have recognized both issues but didn't have the parts needed in stock to do the repairs. after 2 months and several calls we are getting the same excuses and the repairs are still due. i am afraid they dealership is doing everything to avoid the repair and probably down the road say the car is not under warranty anymore. in the meantime we have a car with a recall and tsb issue that is not getting better. *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v391000 (electrical system, visibility) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. the dealer stated that the parts were not available. the manufacturer was made aware of the delay. the vehicle was not repaired. the contact had not experienced a failure. the vin was not available.
I received a recall notice in the mail. i immediately called my local jeep dealership to see about fixing the problem. this call was made in june 2014. it is now january 2015 and nothing has been done to fix the (now three) recalls i have on my jeep. i keep getting told i am "on the list." the last time i called the man in the parts department was very rude and i was told they "only get in one part per week" and there are "over 300 people on the list"...this is unacceptable! these recalls have not been dealt with in a timely or safe manner. a brake booster problem, sun visor wiring, and now the alternator.. who knows when these will be fixed! with these problems i do not feel as safe in my jeep, i may end up getting rid of it if someone does not take the time to fix vehicles that have recalls. this is our safety, send more than one part per week so we can feel safe in the vehicle i chose to buy! *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification of nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the dealer advised the remedy part would not become available until three weeks. the manufacturer was not notified of the problem. the contact had not experienced a failure.
I responded to a safety recall concerning a brake booster for the above referenced vehicle. the recall notice stated that after an inspection of the issue, if a repair or replacement of parts were needed, the repair would be performed at that time. however, i was informed that they (the dealership) do not have the parts on hand, and that it will take about two months to get those parts in. this is unacceptable. if the manufacturer sends out a safety recall, then they should have already supplied the dealerships with those parts. and at the very least, if it was going to be necessary to order those parts, there is no excuse for it taking close to two months to receive. i also take issue with the statement that "it's ok to drive your car until the parts get here". if it's considered so safe, why the need for a safety recall? *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part needed was unavailable to perform the repair. the manufacturer was notified of the issue and stated that two parts were being distributed to each dealer per month. the contact had not experienced a failure. updated 11/24/14*lj
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 10/23/14*cn the recall was completed. updated 10/30/14
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification of nhtsa campaign id number 14v154000 (service brake, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date for the part to become available. the manufacturer was notified of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). however, the parts needed were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the dealer would be unable to repair the vehicle for two months because the parts were not available. the manufacturer was notified. the contact had not experienced a failure.
Recall p14 / nhtsa 14v-154 i got this recall notice and called the dealer on june 5 to have the repair made. they said they did not have parts yet and would put me on the wait list and that i will be notified when the parts are available. i called again on july 18 (6 weeks later) and they said they still did not have parts and again said that i'd be notified. it is now december, over 6 months later, and i still have received no notice for this. i just called again and have finally been scheduled for january. i don't know how much of the fault is the manufacturer and how much the dealer, but it shouldn't be 7 months to fix a safety issue with my brakes. and if i'm told that i'd be notified when it can be scheduled, then i should be notified and not have to repeatedly call back. *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer stated that the part for the repair was unavailable and did not know when it would arrive. the manufacturer was notified. the contact had not experienced a failure. updated 08/18/14*lj updated 08/20/2014 *js
We've had odd pedal firmness issues, then received a jeep recall, brought it in and they confirmed (after a horrible customer service experience) that our car has the flawed part, and then gave it back and said they can't do the recall now and will let us know? after contacting customer chat and the call center of jeep na we have discovered there is another recall for the abs that is likely causing the issue. our local dealership didn't mention this recall at all and had no problem sending us back on the road with a vehicle with brake defects. i tried addressing it at the local and manufacturer level and they won't even address my safety concerns. they just apologize i am dissatisfied. *tr
When received a safety recall notice for the brake booster prematurely corroding back in june 2014. i called ancira chrysler jeep dodge to schedule a service appointment on 4 june 2014. i was told i would receive a call in about two months when the parts come in. i called back on 4 september because i received a different recall notice but for the sun visor vanity lamp wiring risking fire...i was told the parts for the brake booster were still not in stock. it is now 24 december 2014 and i receive another safety recall notice for the brake booster. please assist on how i am to get safety recall notice p14 and p36 repaired on my vehicle. *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that he received nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact stated he attempted to get the vehicle serviced but the parts were unavailable. the vehicle was not repaired. the manufacturer was notified. the contact had not experienced the failure.
Received recall notice p14 / nhtsa 14v-154 (brake booster) on 5/31/14. contacted earnhardts gilbert jeep / dodge on 6/2/14 (gilbert, arizona) . was advised to bring vehicle in to service dept. on 6/3/14 by appointment for inspection. was also advised that parts would have to be ordered. arrived on 6/3/14 and was informed no inspection would take place until parts arrived "2-3 weeks" later. it was my distinct impression, via initial phone call to dealer and subsequent initial visit, that dealer / personnel were not as familiar with recall as one would think they should be. i also understand the recall issue at hand but at this juncture my wife and i will be waiting 2-3 weeks, perhaps, to have the issue resolved. i find it difficult to believe that chrysler does not have necessary parts at the time of recall notification to rectify brake booster issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
I am not sure if this is the correct place to complain. but i received a recall for my brake booster ( which i am not sure what it is, but anything to do with brakes has to be important) months ago. i reach out to the dealership saying i receive the letter in the mail about my brakes and i need this fixed and they said well they only send us one part at a time. so when we fix one we have to send the old one in and wait for a new one so we will put you on the list to get the part. so i called back a month later to find out that the recall part has been recalled which is ridiculous. so here i am the end of september still trying to get by brake booster fixed, not knowing if my brakes will fail or not. i shouldn't have to wait to get into an accident for something to be done. my car isn't a cheap car i have paid good money for this and if something isn't safe there it should be fixed and i shouldn't have to worry about it. can you please help me if you can not can you lead me in the right direction. thank you in advance *tr ...
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a nets recall campaign number (service brake , service brakes, hydraulic) however, the contact was not unable to have the vehicle serviced under the recall because the part was unavailable. the contact was placed on a long waiting list. the manufacturer was notified and they informed the contact that one part was being distributed to the dealer per week. there were no failures.
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated there was a recall associated with nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and the part needed was unavailable to perform the repair. the manufacturer was notified. there were no failures at this time.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received the notifications for nhtsa campaign numbers: 14v154000 (brakes), 14v53000 (electrical) and 14v391000 (electrical). the dealer and the manufacturer were contact on multiple occasions and the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. the contact had not experienced a failure. the vin was not available.
Tl* the contact owns a 2012 jeep grand cherokee. the contact was concerned for his safety because the parts were still not available in order to have the repairs done for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). the dealer was contacted. the manufacturer was made aware of the problem. the vehicle had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) however, the part needed was unavailable. the dealer stated that the part would become available in july of 2014. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 08/11/14*lj updated 8/30/2017*cn
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. the dealer stated that the parts were not available and the manufacturer only released one repair kit per week. the contact attempted to reach out to the manufacturer, but could not reach a live representative. the vehicle was not repaired. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for the repair. the dealer stated the parts would not become available for at least another 4 months. the manufacturer was not made aware of the delay. the contact had not experienced any failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign id number (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date for the part to become available. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received nhtsa recall number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable. the dealer was unable to provide an expected date that the part would be available. there were no failures at this time.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. the manufacturer was notified and the vehicle was repaired. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the dealer informed the contact that only three parts per week were being made available. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 5/12/15*cn the recall repair was completed. updated 03/17/15
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign id number: 14v154000 (brakes). the contact stated that the parts were not available. the manufacturer was made aware of the delay. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact attempted to have the vehicle repaired according to nhtsa campaign number: 14v154000 (service brakes) however, the parts were unavailable. the vehicle was not repaired. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl- the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle experienced an unintended acceleration. in addition, the engine revved but failed to accelerate on several occasions. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014, nhtsa campaign number 14v391000 (electrical system) was received in august of 2014 and nhtsa campaign number: 14v636000 (electrical system) in december of 2014. the dealer informed that the parts were not available and no estimated date for receiving the parts could be given. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 25,000. djr
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that when the brake pedal was depressed, the vehicle hesitated to respond and was difficult to stop. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes hydraulic),14v391000 (electrical system), and 15v115000 (electrical system); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time to deliver the part to do the repair. the approximate failure mileage was 50,000.
Tl* the contact owns a 2012 jeep grand cherokee. while driving at approximately 50 mph, the vehicle wobbled. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 86,000.
I received a recall notice. when i contacted my dealership they stated they have not received any parts for this recall from chrysler. the took my name for a list to call me when parts become available. it is now 6 months later and the dealership still doesn't have the part for this recall. i feel this is an unreasonable amount of time to have to wait for parts especially as important with a component of a vehicle such as brakes. *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. the dealer informed that the manufacturer had not released the parts needed for the recall repairs. the manufacturer was not made aware of the issue. the vehicle was not repaired. the contact had not experienced a failure.
My wife has contacted the jeep dealership in fayetteville ar about her brakes not feeling correct and took the jeep in to get checked and was told no recall had been issued. within 2 weeks there was a recall however we have been told after the recall came it would be 5-7 business days for the part to come in. we are over two months later with no resolve and not feeling any better over the issue. multiple phone calls and me going in person to the dealership we are now told sorry we can not tell you how long the wait will be for our part to come in. if there is such a severe issue that is causing fatalities then why is it when someone reports having had issues with the way the brakes felt once applied why is nothing being done at this point? this is our primary vehicle for our family and the news on the recalls is steady getting worse. we understand thousands of people are affected but how long is the final wait going to be? should i be preparing for getting another vehicle so i don't have a death trap going into the winter? we like the vehicle but at this point the issues needs to be resolved in a more timely manner, as to if it will be fixed before a set date or the complete buy back of the vehicle. *tr
I have 2 recall notices from chrysler on my 2012 jeep grand cherokee which i have had for several months (recalls nos. p14 and p36). every time i contact my chrysler dealer, south point chrysler in austin, texas, i am informed they do not have the parts to do the recall work. *tr
Tl* the contact owns a 2012 jeep grand cherokee. the contact stated nhtsa recall campaign number: 14v154000 (service brakes , service brakes, hydraulic) had surpassed the reasonable amount of time for repair. the dealer stated the part was not available. there were no failures at this time.
I am filing a complaint against grand junction chrysler. i received a recall notice in may and it is now august. they claim they have been waiting for the parts. this recall is for brake booster vin (last 8 characters) cc289170; notification code: p14 p14/nhtsa 14-v154. *tr
Tl* the contact owns a 2012 jeep grand cherokee. while driving at various speeds, the brakes failed. the failure recurred numerous times. the vehicle was taken to the dealer four times, but was not diagnosed nor repaired. the vin was not included in nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the manufacturer was notified of the failure. the approximate failure mileage was 35,000.
Tl* the contact owns a 2012 jeep grand cherokee. the contact received nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. the dealer did not give a specific date when the parts would be available. the manufacturer was also notified and could not provide an estimated date for when the recall repair would be performed. there were no failures.