Problems with 2012 Jeep Grand Cherokee ELECTRICAL SYSTEM

Alternator failed while going down the freeway at 65 mpg, resulting in loss of steering and braking. alternator is 180 amp model. vehicle has only 80,384 miles. alternator failure occurred without any warning, and resulted in battery failure as well. total cost for two components: $900 plus labor through dealership.

Hi my 2012 jeep i was driving home from work and suddenly my truck lost of power. and truck shot down completely. had to have my truck to my house. i am thinking there might be a alternator/electrical problem. i checked my vin on the recall please can call me on my number and how to proceed this manner thank you *tr

Letter from consumer regarding issues with their 2012 jeep grand cherokee due to a recall; seeking reimbursement. *smd the consumer stated on december 8, 2016, the vehicle would not start. after an unsuccessful attempt by aaa to jump start it, the consumer had the vehicle towed aaa service center. upon diagnostics, it was determined the problem needed repaired by an authorized jeep dealer. the vehicle was towed to the dealer, where it was determined the alternator shorted out and drained the battery. the dealer also found the starter circuit internal to timp to be open. the dealer replaced the battery and alternator and installed a new pcm and timp and reprogrammed both modules at a cost of $ 2,636.54. the consumer is seeking reimbursement as a result of the recall he discovered on the internet. *jb

Alternator gone with low mileage 3.6 engine 160 amp alternator. manufacture said they had a re-call p60 but my body style and vin. # didn't match. same eng. and alternator on the grand cherokees that were recalled makes no sense what that alternator is on. a bad alternator is bad alternator. vehicle was in motion when a wining noise and battery light came on,smelt hot. *tr

Alternator burned up while vehicle on. vehicle was being driven down city road and when i stopped smoke and burn smell observed. it was found that there was an internal fault in the alternator, which shorted out the battery, starter and ecm (computer). car had to be towed for repair. jeep would not compensate $2,624 in repairs and $267 car rental since it was not on recall.

First issue to occur was alarm system and horn started going off and locking and unlocking the car when exiting the vehicle in a parking lot. the next issue to occur was one of the courtesy lights began to intermittently stay on continuously both when driving and when the vehicle was parked. 3rd issue to arise was all of the back up lights stopped working altogether. the last occurrence was the engine light came on and coded there was a leak in the fuel system while driving. vehicle is currently at dealership awaiting authorization to replace the tipm and another sensor.

I was backing into my driveway (jeep was in motion) and had the radio on. i was coming home from work and the commute took 30 minutes. while backing in, i heard a popping noise (similar to the noise a pop-it firework makes when it hits the ground) inside the cabin. i turned the radio off and stopped the jeep to listen to the popping. the popping stopped and i immediately smelled smoke. i then saw the smoke was coming from the right side of the center console near the heat/air controls. i threw the jeep in park, removed the keys from the ignition, and exited the vehicle. after 5 minutes, i opened the driver side door and smoke poured out. it smelled burnt but i did not see any flames (i could have missed them in the 5 minutes i was standing outside my vehicle). i turned the jeep back on in order to get it into my garage for further investigation. upon returning the vehicle to my garage, the headlights and interior lights both turned on. i have an appointment at the jeep dealer tomorrow to investigate further. i have no aftermarket parts on the vehicle though have not yet gotten the visor recall fixed. please provide insight if possible. very concerned. this poses an enormous safety risk.

Car started normally however, once i began driving, a number of diagnostics errors were displayed on the screen. i started to smell as though something was burning so i returned home. a few minutes after that, the entire car went dead. no power at all. i could not even lock the door. i see that there was a recall p60 / nhtsa 14v-634 related to the alternator and the description of events that could occur with that, was pretty close to what i experienced this morning. however, when i researched this with fca, i was told that my vin was not a part of that recall. so now, i am thinking that i may have this defective equipment in my vehicle. i have to have the car towed to a local dealership for a diagnostic review but over the phone, the service rep believed that it sounds like an alternator/battery issue. i have also read numerous complaints from other jeep owners about similar problems. i want to be covered in case this turns out to be an issue where my vehicle should have been included in the alternator recall but was not. i was lucky that the failure occurred before i got away from my home and on the freeway. *tr

Battery light came on dash while driving. driver suspected low battery voltage. vehicle battery was replaced. after a mile or so of driving battery light came on again, with a high pitched whine from the engine and burning smell. alternator failure was diagnosed. alternator and serpentine belt were replaced. owner found out subsequently, that although this vehicle was not covered by the jeep alternator recall, it is the same year and model of others that were covered. repairs cost $250 for the battery, and approximately $1100 for the alternator, belt and labor. owner believes that this vehicle shares the same fault as the recalled vehicles. *tr

Vehicle was serviced for recalls approximately 2 months ago after the vehicle stalled while driving. yesterday, the vehicle began to smell like burned rubber and stalled while i was driving approximately 35 miles per hour in rush hour traffic. the vehicle completely died and needed towing to dealership. the dealership says alternator is burned up, along with computers and battery and do not acknowledge the ongoing issues with the alternator or electrical system in this model. this is not covered under the alternator recall according to the dealership and they maintain this is very different from the recall issues (although it acts the same). very scary and dangerous. *tr

As i was entering an expressway on ramp when jeep slowed down, wipers came on, turn signals started flashing erratically. it slowed to crawl as i had to inch my way to the side of the road and i could not fully get out of road. a utility truck stopped and placed cones around my car to keep it from being hit until tow truck arrived. i since learned that most of the 2012 alternators were recalled but not the 180 amp alternators but it appears it is the exact same problem and i have learned from my mechanic and other websites that many other 2012 jeep grand cherokee's with 180 amp alternators are having same issue as the ones equipped with the 160 amp alternators. the alternator, battery and computer controlling alternator all had to be replaced at a cost of $2,000. the dealer wanted $3,000. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the alternator failed. a local mechanic confirmed the failure. the manufacturer was not notified. the contact was informed that the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). the contact stated that the vehicle experienced the same failure listed in the recall. the failure mileage was 67,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle experienced a loss of power while being operated at various speeds. the failure occurred without warning. the dealer could not duplicate the failure. prior to the failure, the vehicle experienced similar failures and was reminded per nhtsa campaign number: 15v115000 (electrical system). the manufacturer was not notified. the failure mileage was 104,566.

I haven't had any trouble with my car. i was going to my dads when a battery light popped up. i was less than mile from his house. when i got to his house i cut the car off so my dad could check under the hood but he didn't see anything wrong with it. when i cranked the car back up my radio was cutting on and off, i cut the air on low and it started blowed heat out the defrost, and the windshield wipers start going off by theirselves. i cut the car off again so it would stop. when i tried to cut the car back on it wouldn't crank. my dad hooked it up to a battery charger because he thought the battery was dead. we got it cranked and left his house to take it straight to the jeep dealership. we got about a mile down the rode and the lights were flickering, the steerwheel locked up and the car cut off. under the hood started smoking. we were stranded on the side of the rode with my 4 year old son in the back seat. we had two people stop to try and jump the battery off but it was completely dead. we called a tow trunk and they towed it to there shop. they hooked up to there machines and said it was the alternator. now i've paid $800 to get the alternator replaced. when the alternator went out it fried my power module control.

2012 jeep grand cherokee suffered rapid failure of alternator after being driven for 2 miles after oil change from dealer. smoked for15 minutes after being turned off. resulted in total shutdown of the electrical system

Alternator / electrical issues- november 4, 2016 my wife was taking our son to school when she began getting a burning smell from under the hood. after dropping off my son, she pulled over and noticed smoke coming from under the hood. she cut the car off, initially thinking it just overheated. we left the car in the school parking lot overnight hoping it would start up the next day. i tried to start the car, but it wouldn't start and the key got stuck in the ignition. after having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall. this is my second time submitting this complaint with no response from your organization.

Nhtsa campaign number: 14v634000 / chrysler recall p60 already exists but that is for 160 amp mine is 180 amp, i think that is the only difference. my jeep died and would not start up again. all power was lost 100%, luckily my family and i were stopped at a gas station getting sodas. it sounds exactly like the same issue of the recall that is already out but also effects my jeep with the 180 amp alternator. according to chrysler that is the only difference in the two models. mine is a 2012 jeep grand cherokee with a 3.6l v6

The same exact thing as recall p60 except my model supposedly has a 180amp alternator. i can't be for sure since the tag was almost completely melted when the alternator was removed. pulling into a parking lot the electrical system just started flashing and going haywire. the vehicle quit working. when i popped the hood, the alternator was so hot it was almost glowing.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the electronic throttle control indicator illuminated and the vehicle stalled. the vehicle was towed to the dealer where it was diagnosed that the alternator failed and needed to be replaced. the vehicle was repaired. the contact had not driven the vehicle since the repair. the failure mileage was 50,000.

On 10/15 at approximately 9:30 pm a fire was noted with smoke coming out of hood while entering my garage. i shut off engine and thick white smoke filled garage. aaa was called and came at 10:15 pm . aaa tech diagnosed it as an electrical fire and refused to touch the car. aaa was subsequently called on 10/26 when car was towed to jeep dealer. alternator, pcm ( electrical "brain") and battery( which was fairly new) were replaced at a cost of 1141.82 complaint filed with jeep - complaint #30355332. jeep declined responsibility.

I have a 2012 jeep grand cherokee limited, 5.7l engine. purchased the vehicle used. at approximately 60,000 miles (2015) the jeep begin to randomly stall while driving. it always happened within 10 minutes of leaving my house. fuel levels good, didn't matter if turning left or right. vehicle stalled, causing steering to lock. almost in 3 accidents. only remedy was to put it in park, jeep would start right back up. this happened in june, august and october. after october stall, i took to the jeep dealership. the dealership couldn't find anything unusual, and replaced the battery. the trailer taillights were not working and they recommend replace tipm. things were fine until september 2016. on sept 2 jeep stalls turning right, full tank of gas. on sept 6 - stalls slightly turning into suicide lane. back to dealership. dealership has it from 9/7-9-9. can't replicate it, and no errors come up. they do replace recall sun visors. sept 18 - stalls going straight on road. again, this is in the morning, and within 10 minutes of leaving my house. saturday oct 14. jeep stalls again around noon time. hadn't driven it since friday 1pm, the day before. full tank of gas. died while slowing down towards a red light, going straight. almost rear ended as a result. the dealership cant diagnose one thing that happens randomly. there is a plethora of complaints online regarding the tipm and alternator in this jeep. my vin isn't covered by the recalls, but it sounds like a tipm would remedy the situation. this vehicle is unsafe to drive, and chrysler isn't helping. *tr

Car stalled while driving down the road. lost all power. took it in for repair, $4k of repairs including tipm, pcm, alternator and battery. jeep unwilling to help in cost of repairs. *tr

Tl* the contact owns a 2012 jeep grand cherokee. while driving, the 180 amp alternator failed and caused the vehicle to stall. the vehicle was towed to a dealer where it was determined that the vin was excluded from nhtsa campaign number: 14v634000 (electrical system). the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 50,000.

2012 jeep grand cherokee stopped in the middle of the road with the engine losing power, warning lights flashing with the smell of hot or burning electrical wiring entering the cabin. i was lucky i was on a city street going about 30mph, and not on the interstate moving at a faster pace. i had the car towed to the dealership and was told the next day that the alternator needed to be replaced, at a cost of over $1,000. i was told it was a difficult job to replace the alternator. based on youtube videos, it should not have taken more than around 30-40 minutes. the alternator was available for $405-$450 from numerous mopar oems online. the dealership charged me over $730 and labor of over $250 for a total of over $1,000. the recall was for the 160amp, for the same exact stated situation that i had with the 180amp, so it was not covered. this is a safety hazard that should have been included in the recall. the chrysler/jeep dealership seems to using this as an opportunity to gouge the public.

Battery died and dealer replaced battery and performed recall repair for sun visor wiring. within first 20 miles, while in motion on atlanta rd. in smyrna, georgia, cabin filled with smoke from electrical fire beneath front passenger seat, which is where battery is located.

Yet another defective alternator. was driving on city road and could smell something burning in engine. pulled over and thought my car was on fire from the amount of smoke coming from the engine. alternator locked up. couldn't start vehicle after i stopped.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the battery warning indicator illuminated and the vehicle stalled. the contact was not able to restart the vehicle. the vehicle was towed to the dealer to be diagnosed. the contact was informed that the alternator needed to be replaced. the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 50,000.

It's been several months since i've requested my local jeep dealer to install the visor recall upgrade . he has the replacement parts but keeps outing me off saying he needs a special tool or part to complete this service ! sounds like vs to me. this is about safety ! what is going on ?

While driving, battery light came on, made it to a safe place. turned off car noticed smoke coming from under hood. when i opened hood i could see smoke and smell electrical burn at the alternator. after time passed, i tried to crank car, made a terrible noise and alternator smoked again. had towed to local dealer. apparently a recall was sent out on this, when car was in for service repair was not done? waiting to hear from dealer.

Another 2012 jeep gc owner with the 180amp alternator failing here. it failed just like many other 160amp and many many 180amp jeep gc's. if the 160amp was recalled for safety issues then why is the 180amp not being recalled. is there a death indicator that warrants a recall? chrysler/jeep need to do the right thing and recall the 180amp electrical issues as well. my jeep failed on i95 outside of dc and i had to push it off the highway during rush hour traffic. this is a safety hazard and needs to be dealt with please!

Alternator suddenly failed while i was driving down busy interstate. luckily i was able to get to side of road without incident. i see there is a recall on like year/models for this very thing, however my vin is not included in this recall, so i am having to pay out of pocket for tow, alternator and labor....and possible new battery and other electrical things, because alternator got hot and burned causing complete electrical shutdown of vehicle, so we are still unaware of complete damage done.

Tl* the contact owns a 2012 jeep grand cherokee. upon starting the vehicle and driving for approximately four minutes, the contact noticed smoke and flames coming from the center console where the sun roof controls were located. the vehicle was driven to the local fire department where the fire was extinguished. a fire report was filed and there were no injuries. the vehicle was towed to an independent mechanic and then to the dealer where it was awaiting repairs. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting), but the remedy was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 52,000. ..updated 10/28/16 *bf updated 10/31/16.*jb

Battery light came on while driving, started losing power, vehicle started whining. turned vehicle off when i reached safe place. mechanic restarted vehicle and an awful grinding and screeching came from under hood and smoke came pouring out for about 15 minutes. alternator burnt up, blew out battery, and still waiting to figure out what the last issue is preventing it from being completely fixed. jeep sent investigator out to view issues, and then sent me a letter saying sorry this happened but not our problem. been without vehicle now for over 3 weeks.

2012 jeep grand cherokee battery light came on while driving. i immediately pulled into an advance auto parts thinking it was just a battery issue. they turned the car off, hooked up the computer and restarted the car. when car was restarted, it made horrible screeching noises under the hood. they shut the car off, got the computer reading, and then smoke came pouring out from under the hood.. lost all power except windshield wipers automatically came on. it smoked for about 15 minutes. had car towed to my mechanic. the alternator spiked such high voltage that it burnt up the alternator, burned the metal id tag on the alternator beyond recognition and burned up my battery so bad that the battery warped. chrysler informed me that my alternator was a 180 amp, but we can't read the burnt up tag on the alternator so i'm not exacty sure what amp it is. i was told my 3 different mechanics that we are lucky my car didn't catch on fire.

While driving a whining noise started. then battery light came on. system started it indicate system shutting down. drove straight to dealer and was informed the alternator was burnt out and the battery shot. i complained to fca. their esponse there is a recall on 160 amp alternators but it .does not apply to my vehicle because it has a 180 amp alternator.

The check engine light came on and i had a diagnostic test that showed car was fine and all i needed was more coolant. after car was topped off with more coolant the check engine light remained on. next the battery light came on and the battery was tested and deemed in good condition .. then the car stalled and would not turn on until it received a battery jump .. it then turn on and completely off and would not restart. the alternator has been deemed the problem and i am requesting my car be fixed under the 2012 jeep grand cherokee alternator recall

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle experienced a complete loss of power. the vehicle was towed to the dealer where it was diagnosed that the battery and alternator failed and needed to be replaced. the vehicle was repaired. the contact referenced nhtsa campaign number: 14v634000 (electrical system); however, the vin was not included. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was approximately 80,000. the vin was not provided.

Tl* the contact owned a 2012 jeep grand cherokee. after the vehicle was started, smoke emitted across the top of the interior windshield. the vehicle caught fire and the fire department extinguished the flames. a police report was filed and no injuries were sustained. the vehicle was destroyed. the vin was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). the manufacturer was not notified of the failure. the failure mileage was 32,000.

My 180 amp alternator burnt out and in the process burned the computer and other parts because of the way it fried. when i heard others had the same issue i was shocked to hear it was not a recall yet. then even more shocked to hear there is a recall but only for the 160 amp alternator and does not cover the 180 amp model. really???? jeep should take more responsibility for the issue and replace all of the alternators. this could have been a dangerous issue if it fried when i was driving on the freeway and lost power the way i did. my car just completely died with all of the power going out and my family could have been hurt. jeep chrysler ' you should recall also recall the 180 amp alternators and replace them proactively before someone is seriously injured or worse!

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v279000 (electrical system, interior lighting); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part for the recall was unavailable. the contact had not experienced a failure. the manufacturer was not made aware of the issue. parts distribution disconnect. updated 10/18/16*lj updated 10/19/16.*jb

The alternator on my 2012 jeep grand cherokee suddenly failed without any warning causing the vehicle to stall while driving, burning odor entered the interior of vehicle, alternator was smoking. on 8/13/16 i was driving the vehicle there was a sudden burning odor that entered the vehicle along with slightly increased belt driven whine noise. within a couple of minutes the battery warning light came on immediately followed by the vehicle engine stalling. i was able to pull over, opened the hood, burning odor and smoke arising from alternator. i was able to get car to start up again after 15 minutes and drive less than a mile to my house. continued burning odor and alternator whine noise. contacted chrysler/jeep customer service spoke to representative and reported problem. i was informed that my vehicle had the 180 amp alternator. the 160 amp alternator for the model and year of my vehicle was recalled under p60 recall. i was informed by rep that because my alternator was 180 it was not part of recall. did some research and found out that the failure of my 180amp alternator was exactly the same reason why the 160amp was recalled earlier for model and year of my vehicle. got the vehicle towed to jeep dealership who confirmed alternator failed. spoke again to jeep customer service who states the alternator for my vehicle was not part of recall case#29914869. no further assistance was provided by the manufacturer. the sudden failure of the alternator on this model and year have been identified and recalled for the 160 amp version, similar failure is occurring on the 180 amp versions and need to be recalled to remedy the dangerous situation of sudden stalling while driving and fire risk that exists from excessive heat of the alternator due to sudden failure. my vehicle is meticulously maintained and just passed multi point dealer inspection 2 weeks prior.

Two issues sudden engine stall start button fails to start jeep

The alternator suddenly failed on my 2012 jeep grand cherokee overland, just as described in recall notice p60 / nhtsa 14v-634. but fca claims that my vin is not included under the recall. i had been driving for two hours at speeds of 45-65 mph when the battery icon came on in the dash. the passenger looked up what this meant and it said to stop driving immediately, within a couple of minutes we pulled into a service station and there was already smoke coming out from underneat the hood. lifted the hood and it was originating from the alternator and it was sparking. couldn't tell if it was already burning or just smoking. contacted jeep and they said to have it towed to the nearest dealer for evaluation. as of today their advice is to save paperwork "in case" the recall is expanded.

Car lost complete power in parking lot. alternator failed and shorted and drained the battery. alternator was still hot after several hours and a burnt odor could be detected. luckily it did not catch fire as others have when this failure occurred. when the alternator failed it shorted the battery and also the pcm. jeep has a current recall out on the 160 amp alternator for this exact problem, but since this is the 180 amp they are washing their hands of the situation. pcm's are on a huge back order and took several days and a multiple phone calls to find someone willing to sell me one. after the first round of repairs before the pcm was replaced the car died while being driven by the mechanic. having a car that could randomly die while being driven needs to be taken more seriously by jeep/chrysler.

Alternator burns out and fails suddenly while driving. there are known problems with similar parts on jeep vehicles. the manufacturer is aware. i submitted a claim to fiat jeep and they refused to reimburse me, for now.

I was walking out to my car after leaving a store. the car had been parked in the parking lot for no more than 20min. i got to my car and before i started the vehicle i noticed smoke coming from under the hood. i opened the hood and found that there was smoke coming from the alternator as well as the distinct smell associated with an electrical fire. i rushed back into the store asking if they had a hose or a bucket. they had a partially filled water jug that they let me use. i went back out to the car and noticed that the smoke was beginning to intensify. i also noticed that sparks were beginning to fly out of the area. i doused the area in water to quell any fire that may have been present (at this point there were no visible flames but plenty of smoke). i then quickly accessed the battery located in the vehicle under the front passenger seat and, using a multi-tool, was able to disconnect the battery. the smoke had once again intensified and i used the remaining water left in the jug. however, the smoke continued. i quickly went back into the store and filled the water jug with more water (i needed to be quick so i only partially filled the jug, about 1/8 of total capacity). when i got back to my car the smoke was still increasing but at a lesser rate from when the battery was connected. i doused the alternator and area around it with all of the water in the jug. at this point the smoke had stopped but the area was still very hot. i refilled the jug and doused the area again. after the last water jug, the area was warm but you could touch it. at this point i called aaa to send a tow truck. i continued to monitor the vehicle until the tow truck arrived. the smoke was gone and the area had continued to cool. prior to the fire, there were no warning lights nor any indication whatsoever that there was a problem with the car.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at 40 mph, the battery warning light illuminated and the vehicle stalled. the contact mentioned that all electrical functions failed. in addition, a burning odor was present. the vehicle was not able to restart. the vehicle was towed to a dealer where it was diagnosed that the alternator and battery had failed and the engine control unit was damaged because of the failure. the vehicle was not repaired. the vin was not included in the nhtsa campaign number: 14v634000( electrical system). the manufacturer was made aware of the failure. the failure mileage was 100,400.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 65 mph, the alternator warning light illuminated, the power to the vehicle depleted, and a burning odor emitted from the front of the vehicle. the contact parked the vehicle and observed smoke connected to the alternator and heard a sizzling sound from inside the alternator. the vehicle was taken to an independent mechanic who diagnosed that the alternator failed. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 90,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving at various speeds, the vehicle stalled without warning. the vehicle was towed to an independent mechanic where it was determined that the alternator caused the computer system to fail and needed to be replaced. the vehicle was repaired. the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the manufacturer was made aware of the failure. the approximate failure mileage was 54,000. ..updated 08/23/16 *bf the consumer requested to be reimbursed for the recall repair.*js