Problems with 2011 Jeep Grand Cherokee ELECTRICAL SYSTEM

August 9, 2015, left home in my jeep and drove approximately for a half mile than noted a severe smell inside . turned around and went back home thinking that oil is leaking and burning. august 10, 2015, drove to work approximately 15 miles. at work, on the parking lot i lowered the sunvisor on the driver side and that's when i discovered the cause of yesterday's smell. there is a large burned out hole in the roof liner. i know there was a recall on this potential fire hazard in the past. it was apparently fixed by my dealership on november 4, 2014. however, it looks clearly the issue has not been resolved. at the moment, i am a bit traumatized by this apparent fire danger. thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Fire started in passenger sun visor. recall p36 was repaired on 2/18/15.

Tl* the contact owns a 2011 jeep grand cherokee. while driving at 50 mph, the alternator failed and the vehicle stalled. the vehicle was towed to the dealer where it was diagnosed that the alternated failed. the manufacturer was notified of the failure. the failure mileage was 26,700. ma 10/15/2015 *cn

While traveling at a speed of 55 mph on the highway with my daughter in the car, the charging system light came on and seconds later the car killed. all power was lost and thankfully i wasn't in an intersection or anything and i was able to pull the vehicle over towards the shoulder. vehicle would not start after. got someone to try to jump it off but it would die as soon as we would take the cables off. had battery tested and it was fine so pulled the alternator and it was dead. never heard of having to replace an alternator on a vehicle that is only four years old.

When stopped trying to start the engine, push button starter will not start the car. have to turn the switch to get a restart. sometimes takes several tries. have had engine not cut off when button pushed. had to repeat several time to get engine to stop.

Jeep gc2011 stalls whiling driving. ongoing since 2012; mechanics have done a lot of service and repair very costly out of my pocket expences but has not fixed the stalling. says it maybe the alternator, throttle or ignition problem. the 2011 model should be included in the chrysler recall #t36 (nhtsa #17v435).

While motoring along, my wife and i noticed an acrid smell which became more and more intense until our eyes began to burn and it became clear that the acrid smell was from our own vehicle, and not from another source such as some other vehicle driving ahead of us. we pulled off the road and immediately we saw smoke coming from the passenger-side sun visor which was is the up position. we shut the car off and flipped down the sun visor to see what was going on, and the visor broke off as we did so. sparks and molten metal began dripping from wires which protruded from the headliner. it was clear by the amount of smoke that the headliner itself was on fire in between the passenger compartment and the roof panel, and almost immediately flames burned through the headliner material. by purest chance a police vehicle drove by at that moment; we flagged the officer down and he produced a fire extinguisher from his vehicle and put out the fire. the flames were spreading so quickly that it was clear that, had the officer not happened by at that moment, our vehicle would have been completely destroyed. the fire department was called and they disconnected the battery to insure there could be no further electrical fire and that it was safe to tow away the vehicle. in 2014 we received a recall notice from jeep (real p36) which cited a possible risk of fire due to resistance in the wiring of the vanity lamp.the recall repairs were performed by our local dealer in december, 2014.

Alternator failure diagnosed as faulty regulator by mechanic. symptoms began spontaneously wherein vehicle would not start. after charging or jump starting vehicle, battery would again go dead after vehicle sat off/not running for a few hrs (less than 8).

Tl* the contact owns a 2011 jeep grand cherokee. while making a right turn at 20 mph, the steering wheel became difficult to turn. the contact had to apply force to the steering wheel in order to steer the vehicle. in addition, the brake pedal was depressed but the vehicle failed to stop and then stalled. the contact was able to restart the vehicle. the dealer was unable to diagnose the failure. the vehicle was previously repaired under nhtsa campaign number: 14v530000 (electrical system). the manufacturer was notified of the failure. the failure mileage was 105,000. ma 10/23/15 updated 11/03/15.*jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 45 mph, the vehicle stalled without warning. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the vin was included in nhtsa campaign number: 14v530000 (electrical system). the failure mileage was 35,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the push to start failed to start the vehicle without warning. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the vin was unknown. the failure mileage was 60,000.

Tl* the contact owns a 2011 jeep grand cherokee. while accelerating from a stop, the vehicle stalled without warning. the failure was experienced numerous times. the vehicle was repaired according to nhtsa campaign number: 14v530000 (electrical system); however; the repair did not correct the failure. the manufacturer was notified. the approximate failure mileage was 70,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the check engine light remained illuminated. the vehicle was taken to the dealer where it was diagnosed that the electronic module needed to be replaced. the vehicle was repaired; however, only the codes were erased. the contact received notification of nhtsa campaign number: 15v879000(electrical system, interior lighting), but the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was approximately 89,627. vin tool confirms parts not available.

Tl* the contact owns a 2011 jeep grand cherokee. while decelerating to approach a stop sign, the vehicle stalled and the electronic stability control and forward collision warning indicators illuminated. the vehicle was serviced per nhtsa campaign number: 14v530000 (electrical system), but the remedy failed to repair the vehicle. the contact mentioned that the vehicle was serviced three times for the same recall failure. the manufacturer was not notified of the failure. the failure mileage was approximately 72,000.

Jeep was taken in for the p54 fuel pump relay recall on 6/12/15. next morning after returning from dealer, the engine would crank but not start. this problem was intermittent, and the engine would sometimes start after 15-30 minutes of trying. eventually on 6/15/15 it wouldn't start all morning so was towed back to dealer. they couldn't replicate problem and released car back to me doing nothing. intermittent no start continued for weeks, car taken back to dealer on 7/6/15 and they replaced win module, another component of ignition system. next morning, 7/7/15, car would not start again. intermittent crank/no start condition continued to occur for weeks, car taken back to dealer on 7/22/15. this time dealer spent almost 3 weeks working on the problem. first, the fuel pump relay (the recall part already replaced once) was determined to be faulty and was replaced. this didn't solve the problem, and the tipm was said to be causing the condition, and was replaced on 8/10/15. jeep worked for a week until today, 8/15/15, while driving down a busy long island road car stalled out while driving ~30 mph. my wife and our 4 month old baby were in the car, and i was somewhat terrified. there was traffic surrounding us, and i was left with no power to the brakes or steering. luckily i was already in the right lane and was able to put hazards on and pull over slowly without incident. if there had been a red light or sudden braking in front of me however, the situation would have been much different. after pulling over, car cranked/no start as it has previously for the past months, and did so for 20 minutes until finally started and drove it home. i have had our jeep in the shop 4 times for what seems to be the issue described in the fuel pump relay recall, but we are still experiencing the same problem! i am at my wits end, and no longer feel safe in this vehicle.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the brake pedal was applied and traveled to the floorboard several times. the dealer was notified immediately and was unable to replicate and diagnose the failure. the failure continued. the vehicle was taken to a mechanic who replaced the brake booster. the contact also received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). the dealer was unable to supply the part for months. the contact was unable to determine when the vehicle would be repaired. the failure mileage was not available. parts distribution disconnect. updated 09/27/16*lj *tr

Tl* the contact owns a 2011 jeep grand cherokee. while driving at 30 mph, the passenger side vanity lamp caught fire. the vehicle was not diagnosed or repaired. the contact received a notification of nhtsa campaign number: 14v391000 (electrical system) and believe the failure was related to the recall. the contact did not sustain any injuries. the manufacturer was notified of the failure. the approximate failure mileage was 45,000.

Recall repair for visor was completed jan. 16,2015. on may 18th 2015 while driving the drivers side sun visor erupted into flames. i pulled into the nearest location, which was a gas station. the mechanic doused the flames with his fire extinguisher....the car was towed to the dealer where it was purchased and we are still waiting to hear from this dealer. in feb. the car was serviced for electrical problems twice in a 2 week time period....we are seniors and this was our only car . we don't know where to turn now or how this will be resolved by jeep.

No voltage indicator light or voltage reader

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the recall repair was performed for nhtsa campaign number: 14v391000 (electrical system) in october of 2014. on may 2, 2015, while driving at an unknown speed, smoke appeared from the driver side sun visor. shortly after, flames were present coming from the visor. the contact used a fire extinguisher to extinguish the flames. the cause of the failure was not determined. the manufacturer was notified of the failure. the failure mileage was 50,136.

Tipm- total integrated power module fails. vehicle electrical malfunctions, engine cuts, won't start at times.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v391000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was not available. updated 09/18/15*lj

On or about april 20, 2015 i had just driven my jeep about 20 miles to get groceries came home unloaded and went back to start jeep to go pick up grand daughter at school and the jeep would not start. it would crank for about 30 seconds and then stop. tried to start 5 or 6 times. took my truck to get grand daughter. called chrysler and they sent dealer to get jeep. about an hour later jeep started then but they took it to check it out. after 5 days they told me i need a new battery. they wanted $355.31 for new battery. took jeep to 2 parts stores and they checked the battery and said it was stronger than what was posted on battery. on may 7, 2015 i was out at store and jeep would not start. tried about 6 or 7 times and then it started without my foot on brake but would not go into gear. restarted and was fine. called dealer and took back on may 8, 2015. dealer kept jeep over night and told me i needed a new battery. bought a new battery through my son in laws shop cost me $122.14. the dealer charged me $90.00 for the test. so i am out of $212.14 as of now. today june 13,2015 i went to start my jeep and it would not start. same as both times before. i know the problem is with the tipm and no test will show that there is a problem with it. called jeep hot line and they said there is no recall on this and no reports. to take it to the dealer and have them test it again that they could not help me with this problem because my jeep was out of factory warranty. i only have 32989 miles on my jeep. it only had 32627 on the second visit to dealer. i have extended warranty on the jeep but they charge $50.00 if the test don't show up a problem. so i am between a rock and a hard place. where do i go from here. i know there are a lot of reports on here about the same problem i am having. thank you for your time. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that smoke appeared under the hood of the vehicle. the vehicle was taken to the dealer and it was determined that the alternator needed to be replaced. the vehicle was not repaired. the failure mileage was 46,000.

I had the tipm fuel pump relay bypass "fix" done last fall after failing to start a number of times. it has been recalled since i had the repair done. i am now experiencing the exact same problem. it fails to start a few times each week, eventually starting after several attempts. i've taken my vehicle to a local dealership a number of times and they can't find anything wrong (no error codes). this is an intermittent starting issue and apparently difficult to diagnose. it's almost certainly related to the tipm. i continue to pay diagnostic charges since no "codes" are registering anywhere. ($150.00) until they get a "error code", they claim there's nothing they can do and it's not covered by my extended warranty. the internet is full of similar complaints for this make and model year. i just want my car to start and run well! *tr

I received notice by mail in december that my 2011 jeep grand cherokee had a recall (p36 sun visor wiring) and there was a risk of fire due to a wiring issue. i immediately took my car to dadeland dodge chrysler jeep in miami, fl to get the recall fixed. my car was at the dealership for about 24 hours being repaired and the next day i was called to go pick it up because the recall had been done and the car was good as new. fast forward to tuesday, april 14th and i am driving and stopped at a red light. my car filled with smoke and i could not breathe in the car. i had no idea where the fire was coming from so i started opening all the windows and noticed there was a fire by the sun visor. all of the electrical functions on the center console and the steering wheel had disabled and i was unable to open the sunroof to let the smoke out. i had to pull over, turn off the car and truly feared for my life because the car had filled with smoke and the sun visor was completely burned. the fire could have burned me had i been on a highway and unable to stop. i think it's incredible that i did my part, took the car to get the recall fixed, and was returned a car that was clearly not fixed. this fire could have severely injured me and i no longer feel safe driving this car. this model car has had several recalls, including one involving the breaks, and to be honest, i just do not feel safe driving it after what happened to me. i simply want back what i paid for this manufacture defected vehicle. *tr

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at 15 mph, the vehicle stalled without warning. the vehicle was restarted after several attempts. the vehicle was not diagnosed or repaired. the contact stated that the failure recurred after the vehicle was serviced under nhtsa campaign number: 14v530000 (electrical system). the vehicle was taken back to dealer where the fuel pump relay was replaced again but the failure recurred. the manufacturer was notified of the failure. the failure mileage was 69,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received nhtsa campaign number: 14v530000 (electrical system). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. while in park, the sun visor caught fire and flames spread throughout the vehicle. the fire department was able to extinguish the fire. a police report was not filed. the vehicle was towed to a dealer. the technician diagnosed that the sun visor, roof liner, air bags, steering column, and other multiple parts needed to be replaced. the vehicle was not repaired. the vehicle was previously repaired under nhtsa campaign number: 14v391000 (electrical system). the manufacturer was notified of the failure. the failure mileage was 36,000.

2011 jeep grand cherokee. consumer writes in regards to totally integrated power module recall. *smd the consumer stated the recall letter stated the parts were not available. however, the letter stated if a failure had been experience to submit documentation. the consumer submitted the required documentation . chrysler informed the consumer because she had a third party extended warranty with a $300 deductible that chrysler would only reimburse $50 for the totally integrated power module. chrysler's rationale for the reimbursement amount was the following: in the same visit the totally integrated power module was repaired, the consumer had a door repaired, which cost $200 and a $30 car rental was listed on the original receipt.

Intermittently, the vehicle will crank but not start on the first try. usually only happens if vehicle has been sitting for several hours. sometimes it will start, but immediately stall. *tr

Tl* the contact owns a 2011 jeep grand cherokee. while driving approximately 40 mph, the vehicle made a jerking motion and stalled. the failure recurred multiple times. the vehicle was taken to a dealer for diagnostic testing. the technician diagnosed that the fuel pump and the tipm module needed to be replaced. the vehicle was not repaired. the vehicle was experiencing the failure listed in nhtsa campaign number: 14v530000 (electrical system); however, the vin was not included. the manufacturer was not notified of the failure. the approximate failure mileage was 53,000.

The recall for the tipm was issued in october 2014 (p54/nhtsa 14v-530) and the parts are still not available as of march 3, 2015. i need more of an update than, sorry we know your car has a safety issue, but we don't have the parts. if it's enough of a safety concern that they notify me each month of the failure to have inventory, perhaps they should save the postage and focus on purchasing the parts. i am tired of waiting. *tr

2011 jeep grand cherokee. consumer writes in regards to brake booster, vanity mirror wiring and totally integrated power module recall notices. *smd the dealer informed the consumer, the parts were not available. *jb

Tl* the contact owns a 2011 jeep grand cherokee. while driving at various speeds and while depressing the brake pedal to reduce speed, the vehicle would suddenly shut off. after pressing the start button, the engine restarted and the vehicle operated normally. the vehicle was taken to the dealer who was unable the diagnose the cause of the failure. the manufacturer was not notified. the failure mileage was 57,000.

Issue: intermittent stalling started after completion of tipm fuel relay recall repair. stalls while driving, de-accelerating from highway speed (60mph+) between 30-40mph when braking preparing to make a turn, causing loss of vehicle control. has never happened with in town driving. intermittent. no stutter or shutter. all engine power ceases with no power brakes or steering. all electronic stay on. no cel or stored codes. always restarts by placing transmission in neutral and pushing the start button. recall performed: crowe auto group, 1-21-15 90,578mi began: march 2015 32 days at a dealer, 5 dealer visits, 2 dealers. still no fix. dealer has experienced stalling. have full list of time line and service paperwork.

Tl* the contact owns a 2011 jeep grand cherokee. while driving approximately 25 mph, an abnormal odor emitted from the overhead of the vehicle on the driver side. also, the windshield wipers activated without warning. the headliner above the driver's left shoulder started to emit smoke and ignited into flames. the materials from the ceiling were dropping onto the driver seat and burned the seat. there were no injuries. the vehicle was towed to a storage lot. the manufacturer was not made aware of the failure. the failure mileage was 18,500.

Tl* the contact owns a 2011 jeep grand cherokee. while driving approximately 40 mph, the vehicle stalled and the ability to steer and brake seized. the contact had to maneuver to the side of the road. the contact restarted the vehicle and drove to the dealer. the technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. the failure occurred twice. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 63,000.

My 2011 jeep grand cherokee dies on me when i start to decelerate when approaching a stop sign/signal light. when it does die there are no dummy lights and it starts right back up. this is very dangerous due to the fact we have no control over vehicle whenever it decides to die. in fact we were almost rear ended just 2 days ago as we were going through an intersection and the jeep died to which the car behind us had to swerve to miss us. again this so dangerous in the fact that we are scared to drive this jeep in not knowing when we could be seriously hurt. *tr

Tl* the contact owns a 2011 jeep grand cherokee. while driving in reverse at approximately 10 mph, the vehicle began to hesitate. the failure recurred on a separate occasion. the contact experienced the same failure as mentioned in nhtsa campaign number: 14v530000 (electrical system). the vehicle had not been repaired because the part was unavailable. the manufacturer was notified. the approximate failure mileage was 47,000.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle stalled intermittently without warning. the vehicle was serviced under nhtsa campaign number: 14v530000 (electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the failure persisted. the vehicle was taken back to the dealer for diagnostic testing. the dealer was able to diagnose the cause of the failure. the vehicle was not repaired. the failure mileage was 67,724.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at 70 mph, the check engine warning light illuminated. the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). the manufacturer was notified of the failure. the failure mileage was 35,000. updated 6/30/15*cn the consumer stated the dealer kept the vehicle for 92 days. updated 07/02/15*jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v530000 (electrical system). the contact stated that once the vehicle was retrieved after being remedied, it exhibited the same failure as mentioned in the recall. the totally integrated power module failed, which caused the vehicle to stall without warning. the contact attempted to contact dealer, but had not received a return call. the manufacturer was not made aware of the failure. the failure mileage was unknown. updated 3/13/15*cn updated 9/12/2017*cn

Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v530000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 4/6/15*cn the consumer stated the recall was completed on march 20, 2015. updated 04/09/15*jb

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v530000 (electrical system); however, the part needed for the repair was unavailable. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v530000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v530000 (electrical system) however, the part needed for the repair was unavailable. the manufacturer was not notified of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign id number: 14v391000 (electrical system) however the part was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.