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Problems with 2004 Jeep Grand Cherokee AIR BAGS

On average, the 2004 Jeep Grand Cherokee starts to “feel” problems with the AIR BAGS and its various aspects after 116 093 miles.

Components Affected by AIR BAGS Issues

We have classified the 313 complaints from 2004 Jeep Grand Cherokee about AIR BAGS into the following categories.

FRONTAL 9 SIDE/WINDOW 1

Recently reported AIR BAGS problems on 2004 Jeep Grand Cherokee

Takata recall. clock will not go off at anytime, so battery goes down overnight all the time. brake and abs lights stays on while driving. ignition key doesn't match door nor hatch locks. the exhaust system has vibration at times when in motion. when test driving this vehicle i just assumed the vehicle had been sitting with an older battery was why it needed to be jumped. then after i got it home and it sat overnight and i had the same problem; i thought i'd left something turned on. then i discovered that the clock will not go off. i purchased this vehicle on 5/17/2019 as is.

Tl* the contact owned a 2004 jeep grand cherokee. while driving 30 mph, the contact crashed the vehicle into a pole. hillstop motors ignored 2 important safety recalls since 8/25/15. consumer purchased defective vehicle on 03/29/18. the air bags did not deploy and the seat belt failed to restrain. there were no warning indicators illuminated. a police report was filed and there were no injuries. the manufacturer and an unknown dealer were notified. the vehicle was not diagnosed or repaired. the vehicle was totaled and towed to a junk yard. the failure mileage was 43,000. *bf consumer stated she suffered physical and psychological injuries.*jb

Tl* takata recall. the contact owns a 2004 jeep grand cherokee. while driving approximately 45 mph, the front driver and passenger air bags deployed without warning. the contact sustained minor burns that required medical attention. the vehicle was driven to the contact's residence. the contact called ilderton dodge chrysler jeep ram at (336) 804-8536 (located at 701 s main st, high point, nc 27260) and was informed that someone would come out to inspect the vehicle. the contact stated that no one came to inspect the vehicle. the manufacturer was not made aware of the failure. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags). the failure mileage was 177,000. parts distribution disconnect. at the time this complaint was filed ilderton had not come out to inspect the vehicle. as of october 25th thery did come and inspect it. it was then returned to contact. contact has yet to hear response from iderton about the findings. updated 12/06/18*jb

Takata recall. the replacement part is still not available, according to jeep, after two years.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); which indicated that the parts to do the repair were unavailable. the dealer and manufacturer were not notified. the contact had not experienced a failure. parts distribution disconnect.

Had a car accident few days ago and the air bags did not deployed at either side. also, the steering column is stack in lower level, the mechanic said it is broken inside, needed to be replaced.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. lakeshore chrysler jeep dodge ram fiat (330 e howze beach rd, slidell, la 70461, (985) 641-9595) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect. **tr the consumer stated the vehicle was repaired. *js

tl* the contact owned a 2004 jeep grand cherokee. the contact stated that while driving at 45 mph, another vehicle swerved into her lane and crashed into her vehicle. the vehicle rolled over several times before coming to a complete stop. the air bag warning light was illuminated prior to the crash. the vin was included in nhtsa campaign number: 15v673000 (air bags) which was scheduled to be performed the week of the crash. the air bags did not deploy. a police report was filed. the driver sustained a concussion. no medical attention was required. the vehicle was towed by the insurance company. the vehicle was destroyed. the local dealer was not contacted. the manufacturer was not notified of the failure. the failure mileage was approximately 238,000. the vin was missing a character.

Takata recall it has been almost 1 year since recall but fiat chrysler has not made the parts available to dealer. i keep receiving notices but the repair cannot be made until parts are sent to dealers.

I have called 4 times scheer motors in grayling michigan now none as matt lafontaine they keep saying they will return my call 2 weeks later nothing!!! can you please help me with this ?

My husband was in an accident on april 20 2017 and he was hit dead on but the airbags did not deploy. however i did receive a recall form and when i called my local jeep dealer he stated that the issue was already resolved but obviously it wasn't. he was hit so hard the entire steering wheel separated from the dashboard. he was hit on highway 231 traveling toward troy alabama. ...updated 06/13/17 *bf *tr

Tl* the contact owns a 2004 jeep grand cherokee. the contact stated that the seat belt and the air bag warning lights illuminated. the vehicle was serviced under nhtsa campaign number: 15v673000 (air bags) but the remedy failed to repair the vehicle. the contact mentioned that the seat belt and air bag warning lights remained illuminated after the recall repair. the contact stated that while driving at low speeds through a parking lot, she swerved from hitting a dog and crashed into the concert bottom portion of a light post. the air bags failed to deploy. the contact sustained injuries to both shoulders, neck and back as well as the front passenger sustained injuries to her neck and both shoulders which both needed medical attention. no police report was filed. the vehicle was not diagnosed or repaired the manufacturer was not made aware of the failure. the failure mileage was approximately 125,000. updated 06/28/17*lj *cn

I received a recall notice in the mail for my vehicle. it stated the parts are not available as of yet. i waited a full year, called the scranton dodge dealer near me, and still no parts available. i then made an appointment in the summer of 2016, only for them to tell me they will call me back when the parts come in. in january, i called scranton dodge again, once again telling me no parts are available. out of frustration i called a chrysler dealership that is 40 minutes away. they said they had the parts. i dropped my vehicle off, and waited four days with no courtesy call. after being told to call back two times, i finally got a hold of the service manager. he told me he doesn't have all the parts and would have to order more. why did they tell me they had the parts when they really didn't? why didn't i receive a call the first day it was there letting me know? why cant i get this dangerous recall repaired? after all the wasted time and fuel, which included my wives car as well, nothing was done. that dealership was tony domiano chrysler, where i will never return again. how long till i can get this recall repaired?

Takata recall. took my vehicle in for the r60 recall and the dealership said they would not complete the recall unless i paid their diagnosis fee because they think there might be something else wrong. called chrysler's customer service to ask them about why they dealership was refusing to complete the recall and they told me i would have to sign off on the diagnosis fee in order for them to put the time into completing the recall

2004 jeep grand cherokee. consumer writes in regards to airbag indicator light continues to illuminate after occupant restraint control module recall repairs. *smd the dealer informed the consumer, the repair they performed did not address the air bag light indicator and she would need to return with the vehicle, to get a quote. *jb

Takata recall - had my 2004 jeep grand cherokee in for the recall in january 2018. they fixed airbag recall and problem seatbelt light constantly being on even when driver is correctly seatbelted in- the light stays on. now, it is august 27, 2018 and both air bag light and seat belt light are back on. also, the fuel tank skid plate is completely rusted through. this leaves the gas tank fully exposed, leaving you susceptible to any number of possible scenarios where the fuel tank could ignite, especially if one was to be rear ended by another vehicle. it is not protected by "solution" to replace the tow bar package. i know serveral other people with the same vehicle and fuel tank skid plate rusting through completely. this combination of the takata airbags deploying unexpectedly along with the exposed fuel tank, & truly endangers the lives of the driver, all occupants and potentially anyone else in the vicinity, if one or both we're to explode. potentially caused me lose of life to those involved.

Tl* the contact owns a 2004 jeep grand cherokee. the contact stated that the vehicle was stolen. per the police, the driver crashed into an electric pole at an unknown speed. the air bags failed to deploy. there was an open recall on the vehicle per nhtsa campaign number: 15v673000 (air bags). a police report was filed. it was unknown if there were any injuries. the vehicle was towed back to the home of the owner. the vehicle was damaged more than the cost of the repair. the contact did not decide to total out the vehicle at the time. the failure mileage was approximately 120,000.

Takata recall in december, 2016, i took my vehicle for a recall (occupant restraint control module). i received the safety recall in the mail. before i took my vehicle the seat belt light was on. after the recall the seat belt light was still on and started making a noise in my vehicle that goes on and off with the seat belt light. i did not have this problem before i took it. i know they are responsible for this noise. they now want to charge me 300.00 or more to diagnosis the problem. i should not have to pay any monies to find out what is wrong with my car. the date below may not be exact.

Recall s33 for jeep wrangles - the clock spring fails due to dust - many other people who use their jeeps in dusty area's also have this issue. mine has failed and upon inspection is full of dirt and dust.

2004 jeep cherokee. consumer requests assistance with vehicle shipping charges to repair airbag system recall repairs. *smd the consumer stated she lives on a different island, than where the dealer is located. *jb

2004 jeep grand cherokee. consumer writes in regards to replacement parts not available to repair recall notice 15v-673 occupant restraint control module. *smd the consumer stated for over a year, he has been receiving recall notices. after driving two hours to have the recall completed, because the dealer stated the part had arrived, the consumer learned late in the afternoon, the repair had not been made, as the module was out of stock, again. *jb

Tl* takata recall the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. one month ago, the dealer placed the contact on a waiting list, the contact was informed that he was 94th on the list and that only a couple of parts were sent daily to the dealer. the manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. the contact was not experiencing a failure. parts distribution disconnect. updated 03/02/17*lj *tr the consumer stated repairs completed 2/16/17. *tr

Notified in dec 2015 of airbag recall. had vehicle checked at local dealer. was told they would attempt to order the parts and let me know. received 2nd airbag recall notice on nov 2016. still no fix on my vehicle.

Tl* the contact owned a 2004 jeep grand cherokee. the contact stated that while driving at various speeds, both frontal air bags deployed inadvertently causing the contact to crash into another vehicle. the contact did sustain injuries that required medical attention due to the accident. there was a police report filed. the vehicle was towed from the scene of the accident back to the contacts home. the vehicle was deemed totaled. the contact did not receive notification of nhtsa campaign number: 15v673000 (air bags) until after the accident. the manufacturer was notified of the failure. the approximate failure mileage was 180,000.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2004 jeep grand cherokee. the contacted stated that the air bag warning light illuminated. the vehicle was serviced under nhtsa campaign number: 15v673000 (air bags) but the remedy failed to repair the vehicle. the contact mentioned that the air bag warning light remained illuminated the day after the recall repair. the manufacturer was not notified of the failure. the failure mileage was approximately 40,000.

I am writing to complain that the dealer autonation chrysler dodge jeep ram tyler 3120 ssw loop 323 tyler, tx 75701 (903) 561-2404, has been unable to remedy the occupant restraint control module recall in a reasonable time.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v673000 (air bags) and 09v117000 (seats). the parts needed for the repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called the dealer (roberson chrysler in salem or) and was informed that the parts for the repair were on backorder. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.updated 08/29/17*lj *cn

Tl* the contact owns a 2004 jeep grand cherokee. while the vehicle was at an independent mechanic for routine repairs, the front driver and passenger side air bags deployed without impact or warning. the mechanic diagnosed that the air bags needed to be replaced. the vehicle was not repaired. the vin was included in nhtsa campaign number: 15v046000 (air bags). the vehicle was taken to a dealer, but the contact was unable to confirm if the recall repair parts were available. the manufacturer was notified. the failure mileage was 150,000.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received recall notification of nhtsa campaign number: 15v673000 (air bags). the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

I have been waiting for this part to be repaired on my vehicle for one year now. after waiting for so long, the part finally makes it to the dealer and the dealer after repeatedly so many times telling me that they will call me as soon as it arrives. one day i decide to stop by to check if the part has arrived, i find out that the part shows on their system as it arrived 10 days ago and nobody had the courtesy of calling to let me know so i can have my vehicle fixed. all this happened at the dodge dealer in naples,fl.

Tl* the contact owns a 2004 jeep grand cherokee. while driving 15 mph, the driver and passenger side air bags inadvertently deployed without warning or impact. the vehicle was taken to the dealer, but was not diagnosed nor repaired. the manufacturer was notified and was investigating the failure. the failure mileage was 121,000. the vin was unavailable.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the air bag warning light illuminated. the manufacturer was not made aware of the issue. the failure mileage was 112,000. parts distribution disconnect. updated 10/18/16*lj updated 10/19/16.*jb

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

I have been waiting 13 months for the jeep dealership (bonneville & sons) to fix r06 nhtsa 15v-046. i called when i 1st received the notice in july 2015. december 2015 & twice in the past 2 weeks. they tell me fca can't provide all the parts necessary to complete the recall. i can't imagine that this is acceptable!

Tl* the contact owned a 2004 jeep grand cherokee. while driving 55 mph, the contact fell asleep and crashed head on into some trees. the driver and passenger side air bags failed to deploy. the contact sustained neck injuries that required medical attention. the contact was unaware if a police report was filed. the vehicle was towed and destroyed. the manufacturer was not made aware of the failure. the contact received notification of nhtsa campaign number: 15v673000 (air bags). the failure mileage was unknown.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v673000 (air bags). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

2004 jeep grand cherokee. consumer writes in regards to replacement parts not available to repair airbag system occupant restraint control module recall notice. *smd

Tl* takata recall. the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* takata recall. the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

I had an appointment at a jeep dealership in north charleston on june 3, 2016 to get the safety recall r60 / nhtsa 15v-673 fixed. after having my jeep there all day they informed me they did not have the parts and i would have to bring it back when they have the parts. i lost a whole day of pay for a scheduled appointment and the issue was not taken care of because they did not have the parts. as of today 06/23/2016 i have not been contacted to inform me if or when this issue will be fixed.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 ( air bags), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

2004 jeep grand cherokee. consumer writes in regards to replacement parts not available to repair airbag recall notice. *smd

Tl* takata recall. the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags). the part was not available within a reasonable time frame to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact was not experiencing a failure. parts distribution disconnect.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

I received the notice that my car needed to be taken to the dealer and the orc repaired. our local dodge chrysler jeep dealership said they could not get the part. i called the 800 number for vehicle safety hotline and had to leave a message. no one has called me back in over 10 days. what am i supposed to do to get this fixed?

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2004 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v673000 (air bags) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

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