Problems with 2003 Jeep Grand Cherokee AIR BAGS

Tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part for the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

While driving on the highway, a light came on the dash, the air bags deployed and i lost complete control of the car causing me to crash into some trees and flip the vehicle. it was totaled. *tr spoke w/ owner but veh is no longer avail. added vin. *po

2003 jeep grand cherokee. consumer writes in regards to occupant restraint control module filter circuit recall notice. *smd the consumer no longer owns the vehicle, because his daughter was involved in an accident and the vehicle was totaled and destroyed by his insurance company. the consumer believed the death of his daughter was possibly due to a faulty vehicle. *jb

Tl* the contact owns 2003 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the contact received nhtsa campaign id number 12v527000 (air bags) and called the dealer to make an appointment. the dealer stated that the parts were not available to remedy the vehicle. one year later, the parts were still not available to remedy the vehicle. the contact called the manufacturer but received no assistance. the failure mileage was 75,000. updated 3/5/14*cn

I received a recall notice from chrysler corporation in october 2012 regarding defective airbag with the possibility it would deploy without warning. i was told my car would be repaired when the parts became available. it is now may 28, 2013 and the parts are still not available. i contacted my local jeep dealer as well as chrysler corporation. in the meantime, i am afraid and unable to drive this car for fear the airbag will deploy. it has now been idle in my driveway for more than seven months. i cannot drive this car and i cannot sell it with the knowledge that it has a very serious mechanical defect. *tr

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated received nhtsa recall campaign number: 12v527000 (air bags). the manufacturer was made aware of the recall notice. the contact was informed that there was no approximate date as of when the part would be available. the vehicle was not repaired. there are no failures at this time. the current mileage was 84,000. *tr

Tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and stated the dealer informed him the parts were not available for the repair. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that while driving 5 mph, the air bag deployed erroneously. the contact sustained minor injuries as a result of the deployment. the vehicle was not taken to the dealer for inspection. the dealer was notified and stated that they had never heard of any such failure. the vehicle was not repaired. the manufacturer was notified and stated that they would send an investigator to further inspect the failure. the failure mileage was 80,000.

In 2012 we received our first recall notice from chrysler group llc. i responded by setting up an inspection appointment with them. they later cancelled the appointment. in 2013 i received the 2nd recall notice. i set up another inspection, they inspected the vehicle and told me that they did not have the part on hand to make the repair. they would order the part and call me. they never did call back. i called them later that month to check on the part and they stated they never received the repair part. now i get a third recall notice. this is a company vehicle that transports many passengers throughout the year. we are indangering lives. i have expressed this to chrysler and they never respond with a repair. please help. *tr

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. the contact received the recall letter in 2012. the manufacturer was contacted and advised that they did not know when the part would become available for repair. the contact had not experienced a failure. ..updated 12-30-13 *bf

Tl*the contact owns a 2003 jeep grand cherokee. the contact stated that the fuel tank exposed under the rear of the vehicle. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was unknown.

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that the air bag warning light illuminated on the instrument panel. the contact stated that two months prior to the warning, the air bag was replaced because of failure. the contact took the vehicle back to the dealer and was told that there were no problems found within the air bags. the failure mileage was not available. updated 10/11/12*lj updated 10/15/2012 *js

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the contact received nhtsa recall campaign number: 12v527000 (air bags) approximately six months ago. the manufacturer was made aware of the failure and stated the parts was not available. the vehicle was not repaired. the approximate failure mileage was 105,000. *tr

Tl* the contact owns a 2003 jeep cherokee. the contact stated that the front passenger air bag deployed while parking. the contact then attempted to exit the vehicle and the front driver's air bag deployed, cutting her arm. the vehicle was towed to the dealer. the dealer was unable to diagnose the failure. the manufacturer was not notified. the failure and current mileages were 172,000.

About 2/27/12 received safety recall notice, m35/nhtsa 12v-527, called 800 # person said should receive letter end of march to schedule appointment with jeep. no letter, no call from jeep, i called superstition springs jeep, person said part not available will call when is. 4/24 called 800 #, person said must wait for part. 6/15/12 jeep said still no part. 11/8/12 called jeep, mgr said part here 11/20/12..took jeep in for repair 11/20/12....service kept car entire day and when picked up service said still no part. 1/30/13 received second safety recall notice, called superstition springs jeep service, said still no part will call when it comes in. 8/8/14 received third safety recall notice, called superstition springs jeep service, no return call. the air bag on our jeep is making very strange noises. for safety reasons we must get this repaired immediately. we are so concerned that the bag will deploy while driving. please help us get this taken care of. we are at risk of someone be seriously hurt or possibly loosing their life. *tr

Safety recall / m35 / nhtsa 12v-527 ( orc module ) dealership notified me twice to come in for the above recall and after waiting two hours each time, they told me that they did not have the parts to do the job. they also told me they would order the parts and notify me when they were received. this never happened. it's been two years and i'm out of options. thank you for your assistance. *tr

Tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) and attempted to have the vehicle repaired but was informed that the parts needed for the repair were not available. the manufacturer was made aware of the part unavailability. the contact had not experienced a failure. the current mileage was 162,000.. ..updated 03-12-14 *bf

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that the driver and passenger frontal air bag deployed erroneously. the vehicle was taken to the dealer who performed a diagnostic which located the failure at the occupant restraining control module but the part was no longer available for the repair. the manufacturer was made aware of the failure. the failure and current mileage was 164,000.

I have received a safety recall notice from chrysler group llc instructing me to contact a local chrysler jeepdrid dealer to resolve this problem. i have contacted two dealer, one in jamestown, ny and one in cory, pa. i get the same run around from both dealer. they don't have the and will order them and call me to schedule an appointment. i waited six months on the dealer in jamestown before contacting the dealer in cory, pa. i explained my problem to the service manger and ask if they could do the repairs. that was 2/5/14, he assured me they could do the repairs and would order the parts needed. as you can see that has five months and still no word. please advise me on what i should do to resolve this issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2003 jeep grand cherokee. the contact received notification of nhtsa campaign number: 12v527000 (air bags) over a year ago and stated that the dealer informed him that the parts were not available for the repair. the manufacturer was notified. the contact had not experienced a failure. updated 11/13/13*lj

Tl* the contact owns a 2003 jeep grand cherokee. the contact was driving 25 mph when the front driver and passenger side air bags suddenly deployed. the contact suffered minor burns to the wrist and the passenger suffered minor burns to the knees as a result of the air bag deployment. the windshield was also fractured. the contact called the manufacturer regarding the failure and the manufacturer advised that the vehicle was outside of warranty and there were no recalls for the failure therefore, they were unable to assist. the vehicle was not involved in a crash. the failure mileage was 99,700.

Tl* the contact owns a 2003 jeep grand cherokee. the contact was driving 15 mph when both frontal air bags deployed simultaneously. there were no injuries. the vehicle was taken to the dealer who advised that because the vehicle was eight years old, they would not be responsible for repairing the vehicle. the manufacturer was contacted who send out an investigator to further assess the failure. the investigator advised that the failure did not deem involvement of the manufacturer and no further assistance would be provided. the vehicle was taken to three different mechanics who advised that there was an electrical failure that caused the deployment and that the vehicle could not be repaired. the contact was advised that the electrical system could be repaired but would only cause the air bags to deploy again. the insurance company also refused to repair the vehicle. the failure mileage was 98,000.

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the parts were not available to have the vehicle serviced per the recall. the contact had not experienced a failure. updated 01/07/14*lj

Tl*the contact owns a 2003 jeep grand cherokee limited. the contact stated that after parking the vehicle for several minutes both air bags deployed on the driver and front passenger side of the vehicle. no one was injured. the contact called the dealer where the vehicle was purchased and they offered no assistance. the manufacturer was not notified of the failure. the vin was unknown. the failure mileage was 130,000.

Tl*the contact owns a 2003 jeep grand cherokee. the contact stated while the vehicle was in the driveway and not turned on, the air bags deployed. the contact was told by the dealer that they were not responsible. the vin was unknown. the failure mileage and current mileage was 118,000.

Tl*the contact owns a 2003 jeep grand cherokee. the contact stated while driving 5 mph the air bag indicator illuminated on the instrument panel. the dealer determined that the passengers air bag sensor module was defective. the manufacturer assisted with some of the repairs, but the failure recurred. the failure and current mileage was 68,300. updated 11/03/11 *bf the mechanic found the wiring harness to the air bag module was extremely hot, which caused the air bag module to short out again. the short caused major damage and the module had to be replaced. the air bag light illuminated again. it was determined the wiring harness was broken due to the way it was installed when the vehicle was manufactured. updated 03/08/12

While driving approximately 25 mph on a small city street, both front air bags on our 2003 jeep cherokee spontaneously deployed. there was no collision and no reason for the air bag deployment. the road was smooth and the weather was clear. police checked the vehicle and verified there was no damage to the outside of the vehicle. my wife, who was driving the vehicle, appears to have only minor injuries but will be checked by a doctor today. *tr

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated that when the vehicle was started, the air bag warning indicator illuminated. the failure recurred each time the vehicle was started. the vehicle was taken to the dealer but the failure was unable to be determined. the contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags). however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the failure. the approximate failure mileage was 65,000.

Tl* the contact owns a 2003 jeep grand cherokee. the contact stated nhtsa campaign number: 12v527000 (air bags) had exceeded the reasonable amount of time for repair. the dealer stated the parts were not available. the manufacturer was not made aware of the delay. the vehicle was not repaired. the contact had experienced the failure. the air bag light was viable on the instrumental panel. the failure mileage was 100,000.

Tl*the contact owns a 2003 jeep grand cherokee. while the vehicle was travelling at approximately 50 mph, another vehicle on the other side of the road moved into the contacts lane and both vehicles collided in a frontal crash. while the passenger side air bag deployed, the driver side air bag did not. the contact suffered head injuries. a police report was filed. she called the manufacturer and filed a report; no assistance was provided. the vehicle was totaled but no one inspected it to find out why driver side air bag did not deploy. the current and failure mileages were approximately 80,000.

2003 jeep grand cherokee. consumer writes in regards to airbag system occupant restraint control module recall notice 12v527000. *smd the consumer never received any follow-up recall notice. he decided to have the repair done, at an independent repair facility. he is now seeking reimbursement. updated 08/15/13

Airbag light goes on and off randomly while driving. is the airbag working or not? dealer couldn't confirm without a $1200 fee. *tr

Tl*the contact owns a 2003 jeep grand cherokee. while driving 25 mph, the contact was involved in a crash. she was unable to remember the details. the seat belts failed and slammed her into the steering wheel. both frontal air bags failed to deploy. a police report was filed. she was transported to the hospital and sustained soft tissue damage to her knees, several bruises, a bruised chest, and other minor injuries. the vehicle was destroyed. the current and failure mileages were less than 120,000. updated 09/23/09 *bf chrysler sent the consumer a letter stating the impact was not significant enough to deploy the airbags. the conclusion was supported by the readings from the onboard computer which disclosed no codes, indicating that the air bag was fully operational at the time of the accident. updated 09/29/09.*jb

Tl*the contact owns a 2003 jeep grand cherokee. while driving approximately 5 mph on a dirt covered road, the engine began to rev excessively followed by unintended acceleration. the vehicle failed to slow down and struck a metal pole. the air bags failed to deploy. the driver was transported to the hospital and sustained moderate injuries to the neck and back. the police were called to the scene and filed a report. the vehicle was completely destroyed and was towed to an authorized dealer. the insurance company was notified and is investigating the failure. the cause of the failure has not been determined. the vin was unknown. the failure and current mileages were 72,000.

Tl*the contact owns a 2003 jeep grand cherokee. while driving 40 mph, the driver's side air bag deployed unexpectedly followed by the passenger side air bag two seconds later. there was no impact, crash, bumps on the road, or sudden braking to cause the failure. the contact shifted into park and exited the vehicle. she expected the frontal driver's side air bag to deploy, but it never did. she called the manufacturer and they opened an investigation; however, they did not assume responsibility for the failures. the vehicle has not yet been repaired and the contact believes that the failure was due to a manufacturer defect. the current and failure mileages were 90,000. updated 04-17-09 updated 04/21/09. *jb

2003 jeep grand cherokee laredo involved in head on impact with chevy avalanche 2-6-09. drivers side airbag failed to deploy. *tr

Oct 13, 2008 my 2003 jeep grand cherokee limited, vin # experienced an unexplained driver and passenger airbag deployment, while stopped with the engine running. i was unhurt, but my passenger who was reaching over to shake hands with a neighbor was slightly injured (no hospitalization). insurance, jeep dealers, extended warranty parties would not repair bags. jeep (corporate) did send investigator and did arrange for air bags to be repaired at spring chrysler jeep in spring, tx. the dealer, per corporate directive, replaced both airbags and seat belt modules. they did not replace any wiring harnesses, or other associated parts. the dealer did not attempt to determine the actual cause of the accident. they were directed to send the removed parts to chrysler. since they did not or would/could not disclose to me the defect and did not replace the entire system, i am very concerned (scared) for my safety. an uncommanded airbag deployment (rare or none documented since no severe injuries occurred) could have catastrophic consequences. the suv is currently at the dealer. it was ready/repaired 16 dec 2008. i am not sure how to handle this. could you please help? tr jones *tr

I was the only person in my vehicle at the time of the accident. i was pulling a trailer & going up a bridge at approximately 50 mph when i lost control & hit the guardrail. my entire driver side and front end on the driver side was smashed. it bent my frame as well, however, the air bags never deployed. i called chrysler customer service # just to let them know that it happened, just so they would have a record of it. i have never been treated so rudely by a "customer service" rep in all of my life, he actually hung up on me when i asked for his name. i called back to report him and was disconnected again. i am not suing. fortunately, i was not hurt. but i was surprised that you could have an impact that hard & severe and the air bags not deploy. i will be very surprised if my jeep is not totalled.*ak

The consumers vehicle was hit while driving 35 mph from the left front. upon impact, air bags did not deploy.*ak

After conducting business at a drive in bank consumer proceeded to leave. consumer placed foot on the accelerator and the vehicle accelerated. then, he applied the emergency brake, however, it did not stop the vehicle. it stroke a four foot embankment, the only thing that stopped the vehicle was a concrete retaining wall, which was struck at 30 mph. upon impact, the air bags did not deploy, the emergency brake and the anti lock brakes did not kick in.*ak

I was at a bank drive through teller and had placed my vehicle into park to do my paperwork. when i finished i placed my foot on the break and placed the car into drive. the car took off like a rocket. i applied the breaks and the emergency break with very little or no effect. the car produced over 40 feet of skid then vaulted over a drainage ditch about 15 feet wide. it the impacted on the far side of the ditch with sufficient force to rip off my front license plate. the car continued to move until it struck a brick retaining wall. the abs system and the air bags did not work at all. the total distance traveled was well over 200 feet. *nm

While driving 65 mph vehicle was involved in a head on collision. upon impact, neither air bag deployed. as a result, driver sustained severe injuries to the upper body. *ak

While driving at 60 mph suddenly the driver seat and door air bags deployed. consumer sustained injuries. *ak