Problems with 2002 Jeep Grand Cherokee ENGINE AND ENGINE COOLING

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the plastic fan blades of the electric radiator fan were overheating. he took the vehicle in to be serviced prior to receiving a recall notice and the recall repair was not performed. he spoke with the dealer who stated that the recall work was already done. however, the contact does not believe that because the manufacturer will not offer reimbursement. the recall # was unknown. the current mileage is 90,000 and the failure mileage was unknown. the consumer stated she tried to obtain a copy of the receipt for reimbursement, but was informed after sending over the receipt to daimler chrysler that the receipt provided was not enough. the consumer then tried to obtain more information for drivetime but to no avail. the consumer wants to be reimbursed for the recall repair performed on the vehicle. updated 08/02/07 *tr

This is a complaint on the daimler chrysler dealership that i went to have the electric radiator fan replaced due to the safety recall f25. i made an appointment for 8:00 am at south bay chrysler jeep dodge on 20900 hawthorne blvd., torrance, ca 90503. based on the letter i received i knew service would take approx 1.5 hours. the service manager raymond told me it would be ready in 2 hours. i told him that i had a business appointment at 2:00 pm that i could not miss and i was reassured that my car would definitely be ready in time. when my vehicle wasn't ready at 12:00 pm, i called the dealership only to be treated very rudely by the service receptionist. i was told they hadn't even started working on my car and that raymond went to lunch and i would have to wait until he returned at 1:15 pm to get an update. i told her that was unacceptable, that it had already been 4 hours and i needed my car. she told me that i could come get my car because they hadn't started working on it yet, but without being serviced. i was okay with that. once i got to the dealership, i was told that my car was completely taken apart and undriveable. i was left stranded. a two hour job turned into a 9 hour job and it severely affected my time. i was not offered an apology, yet was treated very rudely for being a nuisance to them. *jb

Tl* - while driving at 10 mph the blade from the cooling fan popped off and penetrated the radiator. the mileage at the time of failure was 33000. the contact was concerned because she felt that vehicle should be covered under nhtsa recall 06v199000. *ak

Tl*- the contact is not happy with the service that he received from the chrysler corporation. the contact has received a recall notice on his 2002 jeep grand cherokee. the notice said that he had to contact the aaa to have the vehicle towed to dealership. the contacted stated that dealership will not reimburse him for the vehicle being towed. the recall is for the electrical radiator fan. the dealership gave tentative date of 12/19/06 by 5:00 pm.

Dt*: the contact stated a nhtsa recall letter #f25 for the engine and engine cooling: cooling system: fan, was received two months after the electric fan blade module was replaced. the manufacturer refused to reimburse the contact due to the module being replaced and not just the fan blades. updated 1/19/2007 - the vehicle had been overheating as a result of the failure. *nm

Unable to remedy safety recall f25 - electric radiator fan. *nm

Dt*: the contact stated a nhtsa recall letter # 06v199000 regarding the engine and engine cooling: cooling system: fan was received after the fan blades fractured and caused damage to the radiator and the engine, while driving 5 mph. an independent service dealer replaced the fan and repaired the radiator. then the vehicle was towed to the service dealer for repair to the engine. the manufacturer was notified.

2002 grand cherokee overheated and had to be towed to mechanic. fan blade separated from the fan, which put a hole in the radiator. *ts the failure occurred on august 24, 2006. the consumer feels that the failure stems from a recall that was issued on august 30, 2006 by daimler chrysler. the dealer that serviced the vehicle indicated that the vehicle would not be covered under the recall because the failure occurred prior to the recall being received. after repaired the vehicle overheated again. the vehicle was taken to the dealer who determined that the fan relay switch had to be replaced as well as the thermostat. while repairing that problem the technician found out that the vehicle had a blown head gasket. the dealer didn't have the parts available to replace it. the head gasket was replaced under warranty. the transmission cable broke while the dealer was test driving the vehicle. the consumer request reimbursement for all repairs. *nm

2002 jeep grand cherokee. consumer writes in regards to several expenses related to vehicle and requests reimbursement *tgw the consumer stated the front brakes which included the rotors master cylinder, left rear seal axle, bearing, snap ring had to be replaced more than once on different occasions. also, the vehicle broke down on several occasions and smoke was emitting from the vehicle on one of those occasions. it was discovered the relay fan radiator fan needed to be replaced. the transduce pressure sensor, solenoid, transmission gov and gasket were replaced at a cost of $ 530.50. *jb the consumer stated the horn began blaring for no apparent reason and then stopped working/ two days later, all the gauges in the vehicle went to zero and all the interior lights illuminated and the windows did not work. the vehicle was towed to the dealer and a diagnostics test revealed an electrical problem. updated 11/10/11*jb updated 11/22/11. *jb

Dt*: the contact stated the vehicle's cooling system fan went out. the vehicle had the same symptoms as described under recall 06v199000. the vehicle was not repaired and the manufacturer stated they will not reimburse the contact.

Dt*: the contact stated while the vehicle was started with a child with down syndrome standing outside of the vehicle, the fan blades broke resulting in a loud pop. the blades dented the radiator and broke the shroud. the contact expressed concern regarding the safety of her child during this incident. in june 2006, the vehicle was taken to the dealer for a noise and it over-heated. the dealer could not determined the problem with the vehicle. the contact believes the incident was related to the recent failure.

On 6/19/06 we took the jeep in to ancira jeep on 281 n. because of overheating and a rumbling noise. they checked it out and found nothing wrong with the fan or motor and paid $80.50. now on friday 8/25/96 we heard a loud pop sound and then the car started to overheat, stopped the car until it cooled down and checked the water levels in the radiator. on 8/26 had a mechanic look at it and found the that all the blades to the fan were broken off and had broken the radiator shield and dented the radiator. we can not drive the car if it is overheating and looking at all the complaints it is clear that this is a major recall issue that needs to be 1-800-853-1403 for close to 2 hours during my breaks and still have been unable to get some assistance. i do have a reference # and will keep trying later after i get out of work. please, please we need assistance, my son needs his car to drive to college and we his parents have to work. thank you for any assistance. *jb

Large vibration in car was noted along with noises emanating from under the hood. i lifted the hood to find the radiator and shroud shaking violently and pieces of plastic was thrown from the fan at me!. it seems one of the blades broke off subsequently causing the fan to be out of balance and break apart destroying the shroud --blades also went into the radiator and damaged it as well. *jb

On sunday august 20 i noticed that my vehicle was shaking at certain speeds. on monday august 21 i took my vehicle to a mechanic who diagnosed that we needed new spark plugs. the spark plugs were replaced. on tuesday august 22 when i was leaving with my vehicle it was still shaking and the check engine light was on. the mechanic diagnosed the problem as a bad 02 sensor. on wednesday august 23 he called and told me that the o2 sensor was not the problem and that i needed to take it to the dealership. on thursday august 24 i took my vehicle into the dealership. they told us that they couldn't figure out what the problem was and that they were going to have to take the engine apart. they called me on friday august 25 and said that they were going to have to replace the camshaft and lifters because of "carbon build up". when asked what caused the build up the mechanic said that he did not know. when asked if this was a common problem with jeeps the mechanic said yes. *nm

Dt*: the contact stated while parked with the engine running a noise was observed under the hood. after inspecting the vehicle the plastic blades of the electric motor fan separated and penetrated the shroud and radiator. there was a recall #06v199000 pertaining to the engine and engine cooling:cooling system:fan. the vehicle was not included in the recall due to the vin. the manufacturer was contacted.

Dt*: the contact stated while driving 15 mph, there was a popping noise from under the hood. the steering wheel vibrated, which prompted the contact to take the vehicle to a private repair shop. the certified mechanic determined that the cooling fan had separated and destroyed the fan shroud. the pieces also damaged the radiator, causing a major coolant leak. the repair shop replaced the cooling fan, radiator, and the fan shroud. there was a pending nhtsa recall # 06v199000, pertaining to the cooling system fan. the recall was expected to begin during august 2006. updated 10/25/2006 - the manufacturer reimbursed the consumer for the cost of the repairs. *nm

Dt*: the contact stated while driving 15-20 mph on the highway the cooling fan separated ripping the shroud, cracking the radiator and causing other damage to the vehicle. there was an nhtsa recall, # 06v199000, regarding the engine and engine cooling: cooling system; fan. the vehicle was not included in the recall due to the vin.

I have a 2002 jeep grand cherokee that the fan blade came apart on and went through the radiator and i am told by two dealers that there is no recall out. the old parts were available to fix it. *nm

Dt*: the contact stated while driving 25 mph through a commercial area during very hot weather conditions the vehicle began to vibrate. the vibration occurred right before the cooling system caused the vehicle to run at high temperatures and over heat resulting in a blown engine cooling fan. the vehicle was taken to an independent mechanic shop where the mechanic determined that the failure was caused by the shroud and the plastic blade of the electric motor fan. the mechanic also indicated that the parts were defective. the was a recall # pertaining to the engine and engine cooling:cooling system:fan. the manufacturer was called and determined the vehicle was not included in the recall due to the vin.

Dt*: the contact stated that the vehicle overheated and a very loud bang was heard from the engine. the contact inspected under the hood and noticed the fan had exploded. there is an nhtsa recall, # 06v199000, regarding the engine and engine cooling: cooling system: fan. the vin was not included in the recall.

Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. there is a nhtsa campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. the vehicle was not included in the recall due to the vin. there was also an unnecessary delayed in acceleration. there was a grinding noise and smoking coming from the brakes. the dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. the caliper was also leaking. the brake calipers, brake shoes and pads were replaced.

2002 jeep grand cherokee safety recall f-25- electric radiator fan customer states that the radiator fan motor locked up caused the fan blade went through the radiator causing the radiator to leak antifreeze customer wants reimbursement**cc a recall had been issued for the problem the consumer had already experienced. the consumer submitted the receipt to the manufacturer. the manufacturer wrote the consumer back and stated the repair bill she submitted did show of the replacement parts that were involved in the recall. *jb

Dt*: the contact stated that while backing out of a parking space at 3 mph, there was a loud bang noise coming from the front end of the vehicle. upon inspection of the the vehicle, the contact observed that the electric motor driven cooling fan had fractured into pieces. there is a nhtsa recall # 06v199000 pertaining to the fan. the vehicle was not included in the recall due to the vin. updated 10/04/06. *jb

Dt*: the contact stated the electric cooling fan separated causing the fan shroud to be punctured. there is an nhtsa recall, # 06v199000, regarding the engine and engine cooling: cooling system: fan. the vin was not included in the recall. 08/01/06 updated. *tt

2002 jeep grand cherokee 4.0 electric radiator cooling fan blades fractured and seperated from hub cracking radiator shroud.

1) vehicle at idle, after initial startup in the morning 2) electric fan broke into pieces and hit the main fan, shattering 3) airpark chrysler/jeep dealer completed the repair on july 1, 2006. *jb

I own a 2002 jeep grand cherokee. it started to overheat, leak and smoke, coolant fan broke and tore right through the cover. i now need repairs totaling approximately $2600 due to the coolant fan malfunctioning. i thought i could get it repaired at the dealer for no cost since there was a coolant fan recall on this particular vehicle because i have the same year, make and model. i was told that even though there was a recall on the same suv that i have, my vin number was not included in the recall, therefore there is nothing that can be done for me. due to the coolant fan breaking, i need a new cylinder head, radiator, cooling fan motor and coolant fan realignment. i have to pay for all of this myself just because they did not include my vin number in the recall. *jb

My wife & i own a 2002 jeep grand cherokee that we purchased new. we had overheating problems with the vehicle and took it to our chrysler dealership june 23, 2006 to have it repaired. the dealership determined that among other things, the cooling fan was not working properly and needed to be replaced. i had researched the problem and learned from your website that on june 6th,, 2006 chrysler group announced that it was recalling our jeeps cooling fan for potential separation of the fan blades (attachment). i told our repair advisor of the announced recall and despite having an unrelated problem with the fan i didn't want to pay to replace a part that chrysler was going to replace per the recall. he told me that because chrysler had not completed the administration of the recall i would have to cover the cost of repairs but would be reimbursed when the recall made it through the system. on august 30, chrysler completed the administration of the recall; i followed the instructions for reimbursement and was reached by a chrysler customer service representative by telephone. the representative stated that i was not going to be reimbursed for repairs because the recall notification occurred august 30 and i had replaced the recalled fan june 22nd for an unrelated problem. i stated that the recall was announced june 6th; i replaced the fan after that date; my statement fell on deaf ears. i believe chrysler is failing to live up to the recall; chrysler should reimburse me for the replacement of the cooling fan plus labor because i had replaced it at my expense more than two weeks after the recall was officially announced. i should not be castigated because chrysler took greater than two months to administer the recall. please contact me with what you feel is the proper remedy. *jb

My jeep grand cherokee cooling fan blades came off of the cooling fan and struck the shroud causing it to break apart while i had the hood open checking the engine, luckily i was not injured by the flying debris. *jb

Customer has concern about recall f-25- electric radiator fan**nar**cc the vehicle's fan broke. *nm

Safety recall f25-electric radiator fan. *nm

I was driving and felt a bump. i stopped and got out and looked under the vehicle, behind the vehicle and in front of the vehicle and a fellow motorist looked and saw a piece of black plastic in the street under and pointed to it. got back in the vehicle and drove to my destination and parked, came back and cranked it up and was pulling out, noticed what looked like smoke was coming from the vehicle and the temp gauge needle went into the danger zone. after noticing this i started heading to the dealership,but stopped to keep from during any further damage and called a wrecker. upon arrival at the dealership i informed them what happened. after they examined the vehicle, they informed me that the fan had broken and knocked a hole in radiator and broke the fan shroud. *jb

Dt*: the contact stated the engine overheated and cracked the radiator due to the radiator fan having fractured into pieces. the service dealer was contacted for repairs. the contact heard of a recall for the same issue in a news report, but was informed by the service dealer and manufacturer that there was no such recall in effect. at a later date the manufacturer was notified of a nhtsa recall #06v199000; regarding engine and engine cooler, cooling system fan by the contact. the vehicle was not included in the recall due to the vin.

2002 laredo engine light and service light illuminated. *ts when the consumers vehicle was returned to him, the engine light was still on and other problems had surfaced. the consumer believed the dealership didn't do anything to the vehicle but create more problems. *jb the vehicle used excessive amounts of antifreeze. the transmission malfunctioned. the four wheel drive could not be used. the check engine light and coolant light remained illuminated at all times. the head gasket blew. while the consumer's foot was on the brake pedal the vehicle would accelerate suddenly. the ses light has been illuminated since the vehicle was purchased. *nm

vehicle low coolant light came on, checked fluid level it was low. oil pressure dropped drastically. normally indicates ~40 psi while at operating temperature, it now indicates 10 psi at idle, in drive. at start up, when engine is hot, the oil pressure gauge will not move until the throttle is depressed. my local repair shop owner called a local jeep shop who informed him that the head was probably cracked, and that leaked coolant internally, causing the cam and or main bearings to wipe out, indicated by the oil pressure readings being low. according to the jeep service shop, this is a known defect with the 6 cylinder engine. i then took the vehicle to a chrysler 5 star service center. after explaining everything to the service manager, he said they would check it out but that he had heard of no such problem regarding this motor. the next day, he called to inform me that the motor did have a cracked head and that they would be replacing it under warranty. when i asked him about possible damage to the lower half of the motor he stated that there was no way of knowing that coolant leakage had caused the problem, that chrysler would not warranty replacement of the engine, and that 3-5lbs of oil pressure is acceptable at idle, 10psi being normal for this motor. i contacted chrysler corporate via email - response- they were sorry i was dissatisfied and that "intermittent problems are difficult to diagnose..." - follow up phone call yielded the exact same response. i am concerned that once the head assembly is replaced, both the dealer and chrysler will try to ignore the low oil pressure problem until the vehicle is beyond warranty coverage, absolving them of any responsibility to repair it further. this is also a major safety issue with this vehicle. should the engine fail, a serious multi vehicle accident may result from motorists passing thru the resulting oil slick, especially in a congested highway situation. it is my opinion that chrylser knows of this defect. *jb

I have a 2002 jeep grand cherokee 6 cylinder 4.0. yesterday my cooling fan blew up for no apparent reason, damaging radiator and area around cooling fan. this is an extremely dangerous problem since if the hood was up at the time the fan blew up, someone could have gotten maimed or killed. this is the same issue as reported on your january listing of problems. *jb

2002 grand cherokee transmission slipped into second and third gear. *ts ***nar*** the problem was diagnosed as a transmission governor sensor. one year later, the coolant light illuminated even though the coolant was full, the oil pressure gauge went all the way too high and stayed there, the dealer stated it was a bad sending unit. the engine light illuminated, when the vehicle misfires, a popping sound comes through the radio whenever it is turned on. the transmission has started to slip again. *jb

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle failed to blow warm air when the heater was activated. the dealer stated that the blend doors failed and did not make the repair. the current mileage was 62,000 and failure mileage was 33,000.

Dt*: the contact stated the vehicle overheated and leaked antifreeze. the dealership determined the fan, radiator, and harness were burned. these components were replaced, but the problem persisted. this has been occurring since the vehicle was purchased. *ak

Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle always swayed back and forth as if it were off balanced. while driving approximately 30 mph, she noticed that the engine warning light was illuminated on the instrument control panel. smoke appeared from the vehicle. she took the vehicle to the dealer and they stated that the radiator fan cracked and caused the failure. the belt, radiator fan, thermostat, and water pump were repaired at the cost of $1,000. the manufacturer informed her of nhtsa campaign id number 06v199000 (engine and engine cooling: cooling system: fan); however, the contact never received a recall notice. the manufacturer only covered the expense of the fan, which was $265. the engine warning light is still illuminated on the instrument control panel and the air conditioning system does not work. the failure mileage was 91,000.

Dt: the consumer stated that there was a nhtsa engineering analysis ea05020 concerning the engine and engine cooling fan. the consumer's vehicle manifested the same problems as indicated in this analysis. the fan of the motor exploded, resulting in extensive damage to the radiator. the vehicle was towed to a dealership, where it is currently being repaired for this problem. *ak (11/23/05) the steering was noisy and would grind on high idle, the vehicle would shake when braking due to the front disc pads wearing low and the front rotors and the pinion seal leaked. *sc

Driving at approximate speed of 35 mph, i heard a loud boom (like something had hit the car), i stopped and checked and saw nothing. all gauges displayed normal ranges and i checked all fluids and visually looked around the engine area from the top. everything appeared normal, but six days later without further noise or warning signs the engine temp peaked max, while sitting in a parking lot. tested the engine as directed per the manual and no good. a tow was initiated to a repair shop the end result was the fan had broken into pieces and gone into the radiator and through to another section. total cost of repair was over $1500 and i am still have problems with leaking transmission fluid that is being addressed all related to the fan coming apart and flying into other engine parts. *nm

This is in relation to action # ea05-020 on the 2002 jeep grand cherokee. on the date listed below, the blades separated from the motor and the "shrapnel" punctured my radiator and my battery. the car was in motion so, the hood was closed and no one was injured. however, i had to spend about $800 in parts to repair the vehicle. *nm

This is my 4th jeep. here is a little background on this issue. i purchased a 2002 jeep grand cherokee, the overland edition. the dealership pushed buying a used certified jeep vehicle! they mentioned the extended warranty that would take care of any issues that the jeep had during the last years of my ownership. i went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used jeep facility! the warranty: as mentioned i purchased the warranty sold by jeep at the local dealership. the service agreement that was sold by the dealership went bankrupt! gary miller chrysler jeep isuzu located in erie, pa sold this to me. my 1st issue was when i decided to take the vehicle in because of a vibration while driving. i was made aware that the company was bankrupt when tying to call and find out what information will be needed when i go to the local jeep dealership in kansas city. furthermore i mentioned to the jeep dealership that pushed the contract that i am wiling to purchase the best contract to make sure i do not have an issue with my new vehicle in the future. the constant issues: i have now taken in my jeep for 6 visits! i have only included some of the payments (see the additional paperwork) but you can see a trend here. this jeep had been nothing but a problem since i purchased the vehicle! i am now stuck replacing the steering pump for the 2nd time! i have to pay for the replacement and live without a vehicle. i am out several thousand dollars and still have to take this vehicle (that jeep pushed on me) to the service shop about every 6 months. i just started driving my vehicle from the last service repair (i am getting very familiar to the local jeep dealerships) and still the item is not fixed and my jeep is leaking oil all over our company driveway. this vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract. *nm

Tl*the contact owns a 2002 jeep grand cherokee. on september 20, 2005 the radiator fan failed while driving 20 mph. the contact stated that the vehicle began to make loud noises when the the electric radiator fan fractured and separated into 50 pieces. she took the vehicle to a mechanic and had the radiator fan repaired. afterwards, the contact received safety recall # 06v199000 regarding engine and engine cooling:cooling system:fan, and would like to be reimbursed. the dealer stated that the vehicle hasda hole in the radiator, and her request was denied because the failure was previously repaired. the current mileage is 70,000, and failure mileage was 65,000. the radiator failed at both mileages.*ak

i own a 2002 jeep grand cherokee. about a week ago while driving i heard a loud pop come from the engine. when i stopped to examine the problem, i saw a large leak coming from the bottom of my car. after looking under the hood, i saw that the plastic cooling fan in my engine had shattered and the pieces punctured my radiator. the shroud covering my cooling fan had also been shattered. i immediately took the jeep to my local chrysler dealer (whom i bought the car from). after looking at it they told me there was major damage caused by this incident. in addition to needing a new cooling fan, shroud and radiator, i also needed a new head gasket because the car had overheated. i believe there was a defect with the plastic fan which led to the damage to my car. i have contacted chrysler about this situation and they said there is nothing they will do. i would appreciate your prompt attention looking into this matter. thank you. *jb

Dt consumer stated the engine failed on september 16, 2005, the oil pressure dropped to zero while on a hill, all types of noise came out of the engine. consumer stated they had the vehicle towed to a dealer, and dealer said there was sludge build up inside the motor. consumer a has used the proper oil as stated in the owners manual. consumer contacted the manufacturer, they said there was nothing they could do. they claimed it was not from changing the oil at chrysler. however, consumer stated they had records for the oil changes at their local mechanic. *ak

I was driving on interstate 68 in maryland when engine failed. douglas motors a member of the chrysler group informs me the engine failed due to sludge. engine oil has been changed every 3000 to 5000 miles with 5w 30. chrysler offers no help except i should of taken the extends warranty. *jb

While i was driving vehicle on wednesday, august 31, slight vibration was noticed. while my wife was driving vehicle on friday, september 2, a loud pop was heard, sound similar to that of metal expanding when heated. the air conditioner quit working at this time. when i drove the car on sunday,september 4th, the vehicle overheated and upon raising the hood, saw that the fan was gone and pieces of the covering of the radiator were broken and missing. *nm

While stopped in a parking space, check gauge light came on. vehicle temperature gauge was at 260 degree. i shut off engine and opened hood. the electric fan had shattered and put a hole through the fan shroud and the radiator. parts of the shattered fan were lodged in the serpentine belt pulleys. vehicle was towed to repair shop where mechanic said that the exact same thing happened one week before to an identical 2002 grand cherokee laredo. (same year and motor).my vehicle is now in a jeep dealership. i am awaiting determination as to whether or not repairs are covered under an extended warranty i purchased. upon returning home, i went on line to investigate and found out that the nhtsa was conducting an investigation based on other owners complaints that their electric cooling fans had shattered and punctured the fan shroud and radiator. vehicle was purchased new and is a 2002 jeep grand cherokee with 6 cylinder engine. *jb