2014 jeep cherokee trailhawk 4x4 jan. 25 2019 7:00 a.m. remote started the vehicle because it was 56 degrees outside. drove the vehicle 10 minutes to place of employment. made it to place of employment parked the vehicle. 45 minutes pass, a customer enters place of my employment, as the customer enters they inform me that my rear window is shattered. there was no evidence of vandalism, criminal activity or natural disaster. only visible evidence, the window blew out where the defroster plugs attach to the window on both sides.
I was driving down the garden state parkway in nj around 6 or 7 pm when there was what sounded like an explosion. it turned out the rear windshield shattered while driving down the road. i did not see or hear anything hit the car and looking at the damage it looks like it is related to rear defroster because that is where the most damage is on each side.
The back windshield wiper, no longer works. it basically first just fell down over the tail light and when turned on, it would only cover part of the window. later it would drop further down. there are times when you could manually move it. but it no longer works when you try to turn it on normally. also the intermittent wiper settings for the front windshield , have not worked at all.
Wind shield wiper fluid will not work
There have been several recalls on my vehicle since purchasing it almost 2 years ago. i've had to be inconveniently placed in a rental a couple times and pay a deposit out of pocket for something that wasn't even my fault. i contacted the dealer days after purchasing it to express my dissatisfaction, they were very unhelpful. one month after purchasing it is when i started needing to get the vehicle serviced several times. this latest recall, i have reached out to the dealer and the "earliest" appointment isn't until november. i called nhtsa customer service today to see if they could "speed up the process" but they too were very unhelpful. the person i spoke with expressed that the parts needed to fix this recall were all sold out and she wasn't sure when the parts would be coming in. now, i am stuck in an unsafe, faulty vehicle until it can get serviced to this recall. in the safety recall notice it states in bold, "the loss of motive power could cause a crash without warning." driving this vehicle in the condition that it's in and the potential safety hazard is life threatening. what exactly am i supposed to do now? i use this vehicle everyday and i am not the only passenger in it. i've contacted nhtsa before and submitted documentation of all the services the vehicle has had, and nothing was resolved on my behalf. i'm surprised legal action hasn't been presented to the manufacturer for these recalls and poor quality vehicles.
There are multiple recalls on this vehicle that are over a year old that can result in the vehicle become inoperable while driving. nothing seems to be happening to resolve these issues. two of the recalls can result in loss of power while driving.
Front windshield cracking.
When i turn wipers on high they shut off. chrysler said they are getting a new body control module. i have been waiting since june 2016. i feel it is dangerous and if they can't fix it they should give us s new car. i was driving to work in heavy rain and put my wipers on high and they quit!
Received two recalls, have been going to dealer for over 8 months to get them done, contacted jeep manufacturer, still no parts received. dealer says they have not received parts and to keep checking in, which i've persistently been doing for eight months to the point of frustration. it has been almost a year since the last two recalls were stated.in the meantime my defective parts continue to malfunction if used. an efficient and timely manner to get the recalls done has not been conducted by jeep and by fca us llc.
My jeep cherokee 2014 has 21181 mileage and the check engine light came on .i notice that the car was shifting into gear hard and at times would not accelerate when getting on the freeway . so my husband took it to get the oil changed at the dealership where we bought the jeep and they said everything looked good. well when my husband left all the dummy lights came on he turned right around and went back to the dealership ,the service manager came out and said the tech put the wrong oil filter on and that they would have to redo the oil change . on a month later the check engine light comes on so we call the dealership and ask if maybe them putting the wrong filter on that i would cause the check engine light to come on .the service manager said no that we would have to take it to jeep . it is still under warranty because it is under the mileage .but i looked on the complaint forum and seen many people having the same problem some having a hard time getting chrysler to help them . and almost all of them having the transmission replaced . i find that to be very disturbing considering i have only had the car for 8 months . i feel that the car should be replaced this is a dangerous situation that could cost lives . thank you .tacoma wa *tr
Tl* the contact owns a 2014 jeep cherokee. while driving various speeds, the windshield wipers failed and turned off. the wipers would not restart even when the wiper switch was turned on. while driving various speeds, the vehicle jerked and failed to accelerate. the vehicle was taken to a dealer, but was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 42,300. the contact has stated by disconecting the battery the wipers turn off and the connecting the battery again fixes it temporarily. *as the consumer stated the wipers would start while they were turned off. the vehicle was very sluggish as if it were going to die while being driven. *js
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part was unavailable to perform the repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received a notification of nhtsa campaign number: 15v509000 (visibility); however, the parts for the recall were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 03/16/16*lj updated 05/14/18*jb the consumer stated the vehicle was fixed. *tr
Tl* the contact owns a 2014 jeep cherokee. the vehicle was included in nhtsa campaign numbers: 16v529000 (power train), 15v041000 (air bags), and 15v509000 (visibility). the dealer was contacted to schedule the repairs and indicated that the parts were not available. the contact was advised to schedule an appointment on october 3, 2016. the dealer was contacted months later and was unable to determine when the parts would be supplied from the manufacturer. the contact had not experienced a failure. vin tool confirms parts not available. parts distribution disconnect.
I have been waiting months for parts on recall r39/nhtsa 15v-509. dealer keeps telling parts are not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. vin tool confirms parts not available.
Composite material that makes up these windshield wiper sprayer nozzels must be defective, as they busted during freezing weather. while making a thanksgiving trip to the mountains my jeep was subject to freezing weather during the night. i allways keep approved window whiper solution (not water) in the wiper reservoir. however, these nozzels were not able to stand up to the freezing conditions and therefore busted. the dealer claims that it is my fault that someone (don't know who) put water in my wiper reservoir and therefore it is my fault! the dealer says that he will fix the proble for about $200.00, parts and labor. well great!,...(not!) so,...what happens the next time i go to the mountains??? i believe that the composite material (plastic) is defective for this vehicle and would like chrysler jeep to replace for free.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the part was unavailable to perform the repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received a notification of nhtsa campaign number: 15v509000 (visibility); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v509000(visibility) was received in october of 2015. after contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.
Tl* the contact owns a 2014 jeep cherokee. the contact received notifications of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility ), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v509000 (visibility) and 16v529000 (power train) however, the parts to do the repairs were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure. part distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received a notification of nhtsa campaign number: 15v393000 (structure) and nhtsa campaign number: 15v509000 (visibility); however, the parts for the recall repairs were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was not available.
Tl* the contact owns a 2014 jeep cherokee. the contact stated that the recall notice for nhtsa campaign number: 15v509000 (visibility) was received in september of 2015. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.
Tl* the contact owns a 2014 jeep cherokee. the contact received a notification of nhtsa campaign numbers: 15v393000 (structure); 15v509000 (visibility); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. vin tool confirms parts not available. updated 1/19/16 ln *cn
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact stated that the windshield wipers did not properly clean the glass. in addition, there was an abnormal static noise coming from the radio. the contact received notification of nhtsa campaign number: 15v509000 (visibility); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 22,000. parts distribution disconnect....updated 02/04/16 *bf the consumer stated safety recall completed on 1-21-2016. *tr
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign id number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v509000 (visibility) and 15v393000 (structure). the part was not available within a reasonable time frame to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact was experiencing a failure with the rear liftgate button failing to open. the contact had to manually open the rear liftgate. the approximate failure mileage was 20,000. parts distribution disconnect. vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v393000 (structure), 15v509000 (visibility), and 15v461000 (equipment); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the contact had not experienced a failure. parts distribution disconnect and vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. updated 04/13/16*lj *cn
I have received 3 recall alerts on different problems with the car. when i call the dealer they said they can not fix because chrysler has not issued/delivered the parts. it has been over 3 2/12 months since the first recall alert and i have gotten two more additional notices since then. all are safety related issues. unacceptable.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. updated 1/15/16 *cn
Tl* the contact owns a 2014 jeep cherokee. the contact stated that the rpms increased independently and the vehicle felt rough while driving in third gear. in addition, the vehicle suddenly increased speed and the brake pedal was depressed with excessive force in order to decrease the vehicles speed. the vehicle was taken to the dealer where it was diagnosed that the transmission module needed to be replaced. the vehicle was repaired but the failure persisted. the vehicle was included in nhtsa campaign number: 15v509000 (visibility) but the recall remedy was not yet available. the contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failures. the approximate failure mileage was 13,000. vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 15v509000 (visibility) and was unable to receive the part from the dealer for an extended period of time. the dealer was unable to determine when they would be able to schedule the recall repair appointment. the manufacturer was contacted and they were unable to provide a reasonable time frame to supply the part to the dealer. the contact had not experienced a failure. parts distribution disconnect.
Traveling home on highway, snow fell hit the windshield causing it to crack - no point of impact whatsoever, just a crack that runs nearly across the entire bottom of the windshield (snow came off of passing semi-truck). contacted jeep to find out that the particular one i need is on national backorder with no eta and would not offer any additional information to me. complained numerous times and told by several people that i would get return phone call by said date/time with no follow up. still have broken glass on a car that is less than 1 year old and still no eta of when it will be replaced. both dealership and jeep customer care have not been helpful at all in getting this resolved. still feel as though this is a warranty/recall issue with the glass since there is no point of impact and because it is on national backorder with no eta (which no one is willing to explain why). *tr
Tl* the contact owns a 2014 jeep cherokee. while in park, the liftgate was activated but failed to function. the contact also stated that the liftgate independently closed while the contact was behind the vehicle. the contact sustained lower back injuries that did not require medical attention. in addition, the contact stated that while driving at 35 mph, the accelerator pedal was depressed and the vehicle jerked before moving forward. the failure recurred on numerous occasions. the vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. the vin was included in nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility) however, the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 3,000.
On 1/30/15 while clearing snow off my 2014 cherokee, the wiper snapped back and left a major crack in my windshield that goes from edge to edge, and almost all the way up as well. the impact was not that forceful at all. i have now been waiting 26 days for a replacement as of today. on saturday 2/21/15 i spoke with somebody at a chrysler factory in detroit and they say they have over 900 of these particular windshields on backorder and may not be available till april. sounds to me like if they have that many backed up, there must be a fault or defect in the design or manufacture of this particular windshield. it has a built in wiper de-icer. only that one is not available, the windshield without that option is available. but since this an option i paid extra for, i want it back. again, is there any word on this being an ongoing issue? are these windshields defective, and is this recall material? *tr