This complaint is that of serious health and safety risk ignored with ignorance and belligerence by infiniti. the qx30 is an automatic transmission car that is not just rolling backwards while in drive however it appeard to be driving backwards in drive. while the qx30 is stationary on an city or highway, with or without the automatic shut off engaged, the vehicle will not just roll slightly, however engage in backwards motion to a point of the car seemingly driving backwards while the car is in drive. the car essentially drives in reverse, without operator control. i took the vehicle to jba infiniti ellicott city, md where the manager ken stated this was a "design flaw" within the qx30. i stated the seriousness of this situation, as this occurs while on an incline or not. it was stated the qx30 does not have a transmission lock within the design of the vehicle and therefore the vehicle does have the ability to essentially "roll away while in drive". i explained the serious nature and risk to public safety. i was directed to bring my issue up with infiniti consumer affairs. infiniti consumer affairs is a waste of words and place the lives of the public without worth. the case number recieved is 36476934 07/23/2019 @ 3:30pm. please retrieve the call. it haunts my soul to know that death must occur ro have something so crucial taken seriously.
Was driving car and windshield began to freeze over with frost. came to complete stop in residential street, and the car was stationary. i then pressed park button and opened car door to get out to scrape windshield more. car did not go into park and began to roll, pulling me out and to the ground and and my left lower leg was ran over by left rear tire. car continued to roll and went off road and crashed into a tree. in the owner's manual for vehicle, manual states that "park position p is automatically engaged if: *you switch off the engine using the key and remove the key or *you open the driver's door when the vehicle is stationary or driving at a very low speed and the transmission is in position d (drive) or r (reverse). from the owner's manual, the vehicle should have went into park and not rolled.
I have reached out to the dealership and infiniti usa but to no avail. safety issue: after coming to a full stop the door will not open when you pull the lever unless you manually unlock the door: you can't get out of the car unless you manually unlock it; this is a primary concern for emergencies when often people don't have their wits about them and may struggle with the door forgetting they have to manually unlock it. (all our other vehicles when the car comes to a stop and the engine is off you pull on the lever and the door will open but not with the infiniti qx30.) thank you in advance for looking into to this. i have attached the explanation/response from the dealership and infiniti usa