Problems with 2014 Infiniti Q50 STEERING

Tl* the contact owns a 2014 infiniti q50. the contact stated that whiled driving, the steering wheel seized and became difficult to turn. as a result, the steering wheel was turned with excessive forced. the power steering assist warning light illuminated indicating steering chassis system control error. the vehicle was taken to warren henry infiniti dealer, (2300 ne 151st st, north miami, fl 33181, (305) 652-9999) and was diagnosed that power steering module might needed to be replaced or a software update. the vehicle was not repaired. the manufacturer was made aware of the failure but did not assist. the failure mileage was approximately 89,000.

100% manufacturer defective, das, recall performed in 2016 at the herbs chambers prior us purchasing the vehicle in april 2017. car broke down in highway @ 65 mph.

Today november 6, 2019, at about 12:30 pm after i started my vehicle the steering was very hard to steer and maneuver. i drove the vehicle back home but had a hard time steering. my vehicle has adaptive steering. i called about a recall that was issued for this problem and was told a software update was made in july of 2016. it appears that this has not resolved the issue and my vehicle may lead to a possible crash if i drive it. i was told that the issue was resolved despite the fact that i had an issue today. the weather was about 36 f and i don't believe it was a weather related. issue. i was parked at a shopping mall at the time it occurred the vehicle was still warm when i started the vehicle.

The chasis control system error warning iis on also key system error is on alsso the radio works but no sound from speakers

While driving, the car lost all power, steering and breaking capabilities. all of the dash warning lights lit up. infinity replaced the abs system.

Steering wheel lock up while driving and the car still running

- [ ] 2014 q50 sport vq3.7vhr premium base with 51k miles. you'll just be driving along and the power steering just stops working! the steering gets very rough and the vehicle is difficult to control, it's done it 3-times now! on the warning indicator lig

Takata recall i have lost control of the steering in my car on multiple occasions. i have taken the car to the infiniti dealership twice, and twice they have replaced the three computers in the car that control the steering. though i have been able to save the car from an accident so far i fear i will not always be as lucky.

During 20 degree f, i drove my car with no issues to a retail store, parked it in a parking lot. after shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. i could not turn the steering wheel. i could only move the car forward & backward & this is all while the car is powered on. i had to have the car towed to the dealership. in past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. the dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite i have an extended warranty. the chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by infiniti dealer in suitland, maryland. the description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. as diagnosed by infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. infiniti is fixing my car at no charge to me after i told them about the related previous steering recalls. per the internet, many people have experienced this with this car model. danger!!

During 20 degree f, i drove my car with no issues to a retail store, parked it in a parking lot. after shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. i could not turn the steering wheel. i could only move the car forward & backward & this is all while the car is powered on. i had to have the car towed to the dealership. in past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. the dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite i have an extended warranty. the chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by infiniti dealer in suitland, maryland. the description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. as diagnosed by infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. infiniti is fixing my car at no charge to me after i told them about the related previous steering recalls. per the internet, many people have experienced this with this car model. danger!!

Tl* the contact owns a 2014 infiniti q50. while driving various speeds and when the vehicle was initially started, it unexpectedly steered to the right. the failure occurred periodically. the vehicle was taken to sheehy infiniti of annapolis (123 ferguson rd, annapolis, md 21409, (443) 400-7125) where the computer was reset, but the failure continued. the vehicle was taken back to the dealer where the contact was informed that the failure could not be duplicated. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 43,000.

Bought car on 12/30/17. upon driving home the car swerved repeated into other lanes. as it was snowing out, i did not take it seriously. then on 12/31/18 and 1/1/18 i did not drive. on 1/2/18 i emailed my sales rep and informed him of the swerving and my concern for safety. no response. then on 1/3/18 i emailed jake william again and still no response. ps i have copies of all emails. then on 1/4/18 lia contacted me on my experience. i informed them and then jake called me. he informed me to bring to car back for an alignment check. i did. service informed me my newly certified car was out of alignment. they said they fixed it. i drove it home and immediately informed jake willis it was still pulling both sides. i told him i am bringing it back tomorrow 1/12/18 and i would need to purchase a different car. he said i needed to speak to the gym. i spoke to steve (gm) at lia infiniti and he told me there is nothing wrong with the car and that it the way the car runs. hhhmmm i need help with this. the car steering is not right. i have since looked on line to find out the infiniti q50 2014 has steering problem. what can i do?

It started with a flat tire and the psi light lite up on board and flat tire also, had the flat tire fixed and took car to the shop where i got tires replaced, within a year of ownership, replaced due to them being bubbled gm replaced them for free; took car to (just tires gm recommendation) with free tire balance and rotation and they also did front end alignment, after that lights was still on and shop rep said to drive the car a couple miles and it would reset itself so i did and still light was on drove to church on 4 lane hwy 85 n bound and i felt a slight tug on the right passenger side of the front of the car and decided to move out of the lane behind a 18 wheeler as i attempted to move out of my lane the car made a sudden jerk back in the lane which i was in and the wheel locked and i could not control or unlock it and the car began to spin and slide into the rear end of the 18 wheeler, the sonar system was engaged and it did not respond to what it was designed to do, nor did the lane departure indicator, nor the anti-braking anti skidding work as it was designed which caused the accident which lead me going to the hospital with a diagnosis of muscle inflammation. the sonar failed was illuminated on the dash. my 2014 q50 sedan was equipped with sonar, lane departure, blind spot indicator; it was fully equipped. i am very sure that the steering and anti-braking anti skidding did not engage as it should. infiniti will send an inspector to the totaled car and pull the black box/or chip and check out what went wrong. waiting on the result on or after june 14 or 16 as of their decision.

Tl* the contact owns a 2014 infiniti q50. while driving approximately 20 mph, the contact lost control of the vehicle and collided into a residential building. the contact received minor injuries and received medical treatment. a police report was filed. the vehicle was towed to the contact's residence. the vehicle was not fully diagnosed. it was unknown if the air bags deployed. the manufacturer was not notified. the failure mileage was 34,000.

With the vehicle stationary, or at a very low speed, not sure but in a parking lot. i was backing out of a parking spot after transitioning from reverse to drive turned the steering wheel to the left rather quickly and the steering wheel came to an abrupt stop with a noticeable thud sound. after it stopped i was able then able to continue turning to the left but more effort was required and noticeably stepped feel to the movement for about 30 seconds. i have had this happed twice, and have experienced the stepped feedback on two other occasions but it took a lot longer for the feeling to go away.

Unsafe vibration and uncontrollable steering when breaking over 40 mph. sonar sensors doesn't not work at all. when traveling on the highway or streets and above 20 mph when breaking for a traffic light there is an intense vibration that shakes the car and steering wheel, also make turning, controlling the steering wheel and staying in the lane extremely difficult!

Das (direct adaptive steering) steer by wire system loses calibration which causes steering loss. dealers re-calibrate system but calibration loss continues. faults and errors don't register and backup steering system does not engage as the fault in the system is not triggered but makes the car undriveable and creates a major safety issue when calibration causes the car to steer (turn) without turning the steering wheel. this happens from start and in motion, both city and highway. in my experience always during warm weather and when driving straight.

It is difficult to control the car. specially during curves/turning. a lot of force must be maintained in the steering wheel. the cars wants to go opposite to the direction being manipulated by the driver in the steering wheel.

On several occasions while driving my car, it has locked up on me. i have taken the car back to the dealership three times for this same issue. the last time i took it in because my car locked up on me after coming off an highway and i was hit by another car. i took it back to infiniti who claimed they could not duplicate this issue. even though i pointed them to scores and scores of similar issues being reported on the internet. infiniti's response was "anyone can write anything on the internet". i thought this comment was insensitive and downright ridiculous. even though anyone can write anything on the internet, most people would not get on the internet to complain about a problem with their car that was not true - what would they get out of it??infiniti's cavalier attitude has shocked me since my family have bought five infinitis from them over the years and have never had these types of complaint. additionally this type of issue could kill folks! is infiniti trying to balance lives against a recall that's needed......i am shocked and apalled!!!!!!!!!!!!

I was backing up into a space and lost complete steering - automatic or manual. the steering wheel was turning freely and the front tires remained in the position they were in just prior to this incident. i stopped the car immediately and turned off the engine. after restarting the car, i continued backing up but felt the torque of the steering wheel alternating between power steering and manual steering. ...updated 12/03/15 *bf

Steering wheel failed to respond. wheels felt disconnected with the steering wheel. it could have been tragic if i was driving at a higher speed.....updated 12/03/15 *bf the dealer was unable to replicate the issue. updated 12/07/15.*jb

Steering failed completely approximately 8/12/15 while on the road. incident occurred while at a slow pace and i was able to force steer the car to the side of the road. today i went to start the car in my garage and once again the car had no steering.dealer was able to fix the problem however i feel that this is a major problem that could be dangerous. for instance, if my wife had been driving in the first incident she would not have strong enough to steer the car to the side of the road. coast infinity in sarasota, fl 941-924-1211 today the steering failed again but occurred when i started the car in my garage. was not traveling at the time.

I was driving at 45 mph on a straight parkway with one hand loosely on the steering wheel when all of a sudden the steering wheel went to the right as did the front wheels as if i was making a right hand turn. i pulled the steering wheel to the left in order to continue going straight and placed my foot on the brake. a few seconds later, i intentionally took my hands off the steering wheel and, again, the car wanted to make a right hand turn. this phenomenon with the steering lasted about 15 minutes at which time the steering was normal. ..updated 05/07/15 *bf updated 9/16/2015 *js

Das steering failed again. this was recalled several times in 2013-2014 for the same problem. dealer and manufacturer "rectified" problem 3 times. steerlng seizes up when temperatures fall below 0 degrees. steering failure and chassis failure come on. car required towing to dealer each time last year. i was able to get it to the dealer this time, with difficulty, no power steering and steering wheel is 90 degrees off center. dealer provided a loaner as they had previously. this is still a dangerous problem that infiniti has not resolved. *js

Tl* the contact owns a 2014 infiniti q50. the contact stated that the vehicle was serviced under nhtsa campaign number: 13v588000 (steering); however, the failure recurred in above freezing conditions one year later. while driving 10 mph in a parking lot, the "chassis malfunction" warning light illuminated on the instrument panel and the vehicle failed to steer in the intended direction. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer and dealer were made aware of the failure. the vehicle was not repaired. the failure mileage was 12,000.

Tl* the contact owns a 2014 infiniti q50. while driving at an unknown speed, the vehicle would independently veer to the right. the vehicle was taken to the dealer. the technician diagnosed that the software needed to be updated. the update was completed, but the failure persisted. the manufacturer was made aware of the failure. the failure mileage was 3,000.

Tl* the contact owns a 2014 infiniti q50. while parked, the steering wheel seized without warning. the failure occurred several times. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 5,000.

On 12/26/2014 & 12/27/2014 at speeds between 5 mph & 30 mph, the car wanted to turn itself to the right...it required drivers correction with significant force to maintain a straight line on the road. on 12-27-2014, taking the car to the infiniti dealer (sacramento infiniti) the problem went away after reaching freeway speeds. i left the car with the dealer service department for diagnosis & repair. the service manager said he was completely unaware of this type of problem. the car has "direct adaptive steering" (a drive by wire system). *tr

I am making this report to alert you to what i believe is a dangerous condition in a newly offered vehicle system, as reported by a writer ([xxx] ) for motor trend magazine. i do not own this vehicle nor any infiniti model. the vehicle involved is being used by the magazine as a long term test vehicle. the magazine reported at http://www.motortrend.com/roadtests/oneyear/sedans/1412_2014_infiniti_q50s_37_update_5/ that the active lane control system causes the vehicle to veer toward freeway exits. i believe that this is dangerous and is likely to result in both single-vehicle and multiple-vehicle crashes. the single-vehicle crashes are likely to occur when the driver fails to act in time. the multiple-vehicle crashes are likely to occur when the driver swerves to correct the car's path, and either hits other cars, or causes them to brake and swerve to miss the infiniti. in order to protect all motorists and passengers, please require all manufacturers whose systems exhibit this condition to disable the system on all vehicles and stop manufacturing it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

The car began drastically pulling to the left and i had to turn the wheel to the right, just to have it drive straight. this continued for about 3 miles. i got home, turned the car off, waited approx 5 mins and turned it back on and the car continued pulling to the left. i attempted to drive it for an additional 6-7 miles in an effort to get it to the dealer and prior to getting to the dealer, it started driving properly. the dealer said that since an error did not appear, they cannot do anything. i took the car in anyway and an engineer looked at the car on 8/4/14 and the only thing in the logs was that the car had low voltage. we researched steering issues with the q50 and there are multiple instances documented where other consumers are having this same issue. i live in arizona and obviously this issue is not related to cold climates as initially indicated in the recall. this car was built in apr 2014, which is after the recall and similar steering issues are occurring. *tr

After merging onto the freeway, the car began pulling to the left. my first thought was a flat tire. checking the tire pressures, the front left tire displayed -- while the three other tires were 35 or 36 lbs. since have run flat tires, i continued driving. after approximately two miles, the pulling began to subside. after about another mile there was no pull at all and the tire pressure read 35lbs for the front left tire. i checked the front tire when i stopped and there was nothing wrong with it. i am guessing it was a problem with the electronic steering. i haven't had any issues since. i have an appointment with the dealer to have the car checked in two weeks when i take it in for routine service. *tr.....updated 12/03/15 *bf

Car intermittently turns by itself. it will make a left turn if i release my grip on the steering wheel at 35mph+. this is not an alignment issue, it is much more than that and also, the power steering has quit on 3 occasions, reverting to standard steering which nearly got me in a head on collision. also, the steering issue will stop as suddenly as it starts. i know the difference between an alignment issue and a car that wants to turn by itself. this is a fight to keep the car going straight on a level, straight road then all of a sudden it will stop doing it! normally the problem lasts for 20-30 minutes and sometimes when i change steering modes, the problem will stop but not usually. sometimes i pull over and shut the engine off as suggested by infiniti but that has never worked. also, infiniti suggested that i do not touch or turn the steering wheel prior to starting the car as this may cause the problem. really? this feeble attempt at a solution did not work but confirmed that they do in fact know there is a problem. many other drivers of this car have experienced the exact same issue. infiniti denies a problem exists. i have "self-videos" of the problem as it is happening. this is dangerous but i have no recourse. i have clear videos which show the car turning on its own. they say the car is operating as designed. the last occurrence was about 10 days ago and it was in the shop but once again, no solution. i have now had my car back for about 4 days since that last occurrence and it hasn't done it yet but i know from experience that it is just a matter of time. i am in socal and at one point, infiniti had 2 japanese guys who came from nashville to check the car out and that is the time they replaced the steer by wire system but that did not fix the issue. they clearly know there is an issue with this car. *tr

On several occasions this q50 sport suddenly begins pulling very strongly to the left, almost turning me into oncoming traffic in one instance. this issue has stopped and started again a few different times. no changes have been made to the vehicle and it happens while traveling on a level surface and usually lasts for a couple of hours then stops pulling but occurs again at seemingly random times. it is a profound and dangerous physical and "automatic" turn of the steering wheel while driving on a level, flat surface and the wheel must be held firmly to keep the vehicle operating in a straight line. it is easy to detect since it stops pulling as suddenly as it starts. the problem is not isolated to my case as there are other reports of the same issue online (some reports have it pulling right instead of left). the other reports are very similar in description and the level of resulting fear. i reported the issue to infiniti consumer affairs and also to the service department where i purchased the car. surprisingly, infiniti did not instruct me to stop driving and seem to be taking the issue quite lightly. their consumer affairs department said they would contact me in a few days with no additional instructions. for the second time (for this issue), i brought the car in to the dealer (6/6/14) and was told that they would "do what they can do" and if they can't repeat the problem there is likely nothing they can do. huh? the first time, i was told i would get a call from an engineer which did not happen but i got a call from a service rep who told me to drive 30 mph and allow it to "reset" but was not asked to leave the car. on 6/5/2014 at around 8 pm pt, when it happened again, i took it in to the dealer (the following morning) and insisted that they take a more serious look at this lethal issue before someone (or me) has a serious accident. i have video of the issue. *tr

Vehicle drifts to the left and to the right mostly on the freeway, das does not feel tight and safe. constantly needs to be corrected on the highway. i have had it in the dealership twice so far and will be taking it back again next week. the dealership found that my toe was slightly out of alignment at 3149 miles. toe was corrected however, after technician road test of 50 miles, vehicle still has the similar sensation. i do not feel safe in this vehicle. i traded in my g37 coupe for this vehicle because we are having another grandchild however, i will not allow my children or grandchildren to ride in this vehicle. salesman did not advise that vehicle was equipped with the new technology of das or i would not have purchased this vehicle! vehicle is now at 3285. my intouch dual screens have malfunctioned 5 times and do not reset until you turn the vehicle off and then back on. *tr

Infiniti q50- vehicle began pulling severely to the left, requiring me to turn the steering wheel right in order to drive straight and avoid colliding head on with oncoming traffic. the issue persists until the car has been driven at 5-7 minutes continuously, stopping and restarting the vehicle does not correct this extremely dangerous issue. issue occurred several times starting march 2014, dealership has attempted to resolve the problem on 4 separate occasions. 3/7/14 dealer performed dash software update claimed the problem was solved. 3/27/14 returned vehicle to the dealer after same problem occurred multiple times, dealer was unable to re-create the issue , returned vehicle with no attempt at repair, providing this list of instructions; #1 when parking the vehicle, straighten the wheels before turning off the car #2 do not touch steering wheel after the car has been turned off #3 do not touch steering wheel when entering the car until the car has been turned on #4 after placing the car in reverse, back up several inches before touching the steering wheel (yes, i actually have this in writing). upon receiving this insane checklist, i called infiniti consumer affairs. they scheduled an appointment with an engineer for 4/14/14, before the appointment the problem occurred once again prompting me to drop the vehicle at the dealer on 4/9/14. infiniti still could not replicate the problem. but they replaced the steering control system. 10/1/14, vehicle returned to the dealership for the same issue. dealership performed steering calibration update. infinity denied my request to buy back this extremely dangerous vehicle stating it has not been serviced an ??excessive amount of times??. i am shocked and appalled that infiniti has been so casual regarding a potentially fatal flaw in this vehicle, the safety of me and my family is at risk when operating this vehicle. *tr

My complaint echoes all of those that precede mine. nissan has to fix this before someone dies. with only 200 miles on my new q50 with das i made a left turn. the car went straight after the turn but the steering wheel locked in the left turn position. almost immediately a message appeared on the odometer screen that said "warning . suspension malfunction check owners manual". i could not turn the wheel so i stopped the car and shut it off. when i restarted the vehicle the steering worked and i drove it back to the dealer.i left it there and told the dealer i did not want to drive the car and that i wanted a full refund. the next two weeks were interesting and very sad. the dealer service department told me that they could not find anything wrong. nissan told me that my car was not a part of the november, 2013 recall; that a recall had been issued in december, 3013, and another on the day i purchased the car. i was not informed of any of these recalls.if i had been informed i would not have purchased the vehicle. the dealer worked hard on my behalf, but they said that they could not refund all of my money without some "participation" from nissan. i called nissan numerous times and i talked to a regional manager who told me that the malfunction had to occur two more times so that it would qualify under the lemon law. to qualify for a refund from nissan my wife and i would have to risk life and limb two more times. unacceptable. i refused to take possession of the car, and the dealer got me out of the deal. it cost me some money and i am sure the dealer lost a few bucks. nissan has a very real problem here. someone is going to die. they should stand up, admit the problem, and fix it. *tr

Car did not want to turn--happened again at 2200 miles. carried to dealer at first time but problem was not fixed . first time it was very cold and the second time it was even colder. not happy with the system in place to handle the problem.. repeat sale is out of the question. car has been parked in yard since 2-5-2014 waiting far towing to dealer.. do not feel safe in driving car.. it seems the only use we have in owning car is to impress our neighbors with a useless $44,000 car. very unhappy with dealer, infiniti and towing company. need i say more.--three phone calls today with no results. posted 2-11-2014. *tr

The vehicle has direct adaptive steering (das) and has been having failures of the system since cold weather came in early december. at start up the steering error and traction control error lights come on. most times waiting a few minutes and restarting the vehicle will clear the condition but, not always. when the system is in failure mode the steering is exceedingly stiff and difficult to operate, to the point of making the vehicle unsafe to drive, in my opinion. this failure mode, according to the owner manual, is supposed to be a fail safe mode with reduced steering assistance and direct mechanical linkage to the front wheels. however, the steering effort is substantially higher than with the car turned off, the direct mechanical linkage active and steering the wheels without electrical power applied. i believe there is a serious design defect in either the mechanical aspect of this system or the software that manages it. the steering effort in das failure mode shouldn't exceed the effort required with no electrical power applied to the steering. but, it does, by a very substantial amount. the effort required is of a degree where drivers of low strength would find it difficult if not impossible to adequately control the vehicle. they'd be better off putting the car in neutral and turning off the engine. i consider to this to be a substantial safety concern and in need of investigation. so far, to my knowledge, no one has been involved in an accident or injured from a das steering failure. however, i believe it's a matter of time before someone is either injured or killed from a das failure while the car is in motion because of the way the system behaves when it's in failure mode. the vehicle has been in to the dealer for repairs but, is still exhibiting the problem. it's back in the shop again. *tr

Direct adaptive steering became extremely stiff while backing out of parking spot after sitting overnight at zero degree temperatures. multiple restarts did not remedy the situation (chassis control system error remained illuminated). ended up towing the vehicle to the dealership. dealership mentioned there was recall and a software fix yet i never received a notification. still waiting for control cable in steering column that was broken while maneuvering car back into parking spot. *tr

Backing out of driveway when all of a sudden i couldn't turn the steering wheel no matter how much pressure i exerted. complete critical malfunction of the steering. turned car off and restarted. no change in condition. after several minutes, restarted car and steering appeared normal. brought the car to service department of dealer from where i purchased car. initially advised by service manager that there is a software update for this condition. after about an hour he came to me to advise me that the software didn't "take" and that the control arm needs to be replaced. what if i lost total steering control at highway speeds? *tr

Adaptive steering failed while backing up car and was not able to turn wheel. i stopped the car, restarted the engine and it worked again. the outside temp was 9f, the message indicated a "system malfunction" and referred me to the owner's manual. *tr

Q50s hybrid with tech package driving less than 2 weeks (380 miles). before delivery, the dealer confirmed that the car does not have any recalls pending and software is up-to-date. in the early morning, i drove about 60 minutes without problem (it was below zero), and parked the car for 2 hours in outside parking lot. when i started the car again (outside temp approximately 0 degree f), engine started but multiple warning came up. those include "master warning, power steering warning, vdc warning, and forward emergency braking system warning." i tried to back the car from the lot and it moved, but the steering was extremely heavy and i could not turn. i restarted 3-4 times but nothing changed. i called infiniti and they set up towing but i needed to wait for 90 minutes for pick up due to cold weather. while waiting, i kept the engine on since it was cold outside. after the engine running approximately 30 minutes without shutting down but still all warnings on, i again shut off the car and restarted. this time, all alarms disappeared, and steering was normal. i contacted with dealer, and was notified that same problems are happening with other q50 same day, and nothing needed to or can be done at this moment, since all software is already updated. of note, the car was previously kept in location colder than 0 degree f many times and this problem did not happen at the colder temperature. but only difference this time was the car was kept outside parking lot. since that incident, no further alarms appeared and the car is running fine. however, as i see more information in this site, i feel some sort of manufacture or official investigation needs to be initiated, since it seems there are multiple same issues happening everywhere. some of these incidents could have easily triggered fatal accident. obviously, after a fatal accident then one cannot complain anymore... *tr

Tl* the contact owns a 2014 infiniti q50. the contact was driving approximately 25 mph when the power steering assist failed, causing the steering wheel to seize and become unaligned. the power steering and traction control warning lights did not illuminate until after the failure occurred. the vehicle was diagnosed by the dealer as the steering software needing an update. the contact was also advised that the vehicle was not included in nhtsa campaign number 13v588000 (steering) in which she experienced the same defect as listed in the recall campaign. the manufacturer was notified and no solution was offered. the failure mileage was 950.

Tl* the contact owns a 2014 infiniti q50. the contact stated that while driving approximately 10 mph, the steering system failed. the contact stated that when he turned the steering wheel to the left it continued to drive straight. the identical failure occurred when the contact shift the vehicle into park. the warning lights also illuminated. the dealer towed the vehicle from a parking lot; however, the failure was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 1079.

Tl* the contact owns a 2014 infiniti q50. the contact stated that while driving 40 mph, the power steering malfunctioned. the contact took the vehicle to a dealer for a diagnostic test. the dealer stated that the cold weather caused the power steering system to malfunction. the dealer did not perform any repairs to the vehicle. the failure mileage was 5,000. ..updated 02-28-14 *bf

While backing out of a parking space, noticed that the steering wheel was extremely stiff and the car would not change direction. after i pulled back into the space, i noticed two additional lights on the dashboard: steering wheel with an exclamation mark, and the car with the wheels slipping behind it. car had been sitting for about 75 minutes and temperature at the time was -5. on the previous drive, the car had been sitting for several hours at temperatures between 0 - -5 and didn't have the issue. tried restarting the car several times, allowing 1-2 minutes in between each restart and could not get the wheel to move more than a few degrees either direction. i believe the backup system also failed because no matter how hard i turned the wheel, the car's wheels would not change direction while i was trying to back out of the parking space. car ended up being towed to dealer and is still there now with 704 miles and less than a month old. they were not aware of any recall and so far do not have a solution. this incident is similar to recall notice 13v588000, but my car does not appear to be included. regardless of the repair/outcome i no longer feel safe driving this car as i do not trust the direct adaptive steering system after this incident. a youtube video of the steering wheel and my dash while parked can be seen here: http://youtu.be/y7bifk0_cmm. *tr

In cold weather (below zero f) after car has been running fine and then turned off for 30-40 min, i got in the car and started as usual; but system malfunction light went on and power steering was inoperative and car was unsteerable. after turning the car off for about 10 min, i could restart and it worked fine. then the same thing happened again within an hour. i stopped for gas and when i restarted the car it was unsteerable and a system malfunction light went on related to power steering. the same thing occurred a week before. the car had to be towed to the dealer and although they did not specify what was wrong they told me they had to wait for a part and that it would be 5-7 days before it came in. *tr

Same issue as a complaint previously posted on your site re: 2014 infiniti q50: started the vehicle and the chassis control system error sensor light illuminated. when attempting to drive the vehicle the power steering malfunctioned making the vehicle difficult to turn the steering wheel. will contact dealer for service we were not aware of any nhtsa recall campaign 13v588000(steering); however, the defect appears to be the same as the recall. *tr

Please refer to your campaign number i3v588000. it appears that more cars are affected than originally thought. my car is experiencing the same problem but has not been recalled. supposedly, infiniti recalled all 23 cars that were affected. there are obviously many more vehicles equipped with das that are experiencing this problem. *tr

Direct adaptive steering system fails at startup along with collision imminent braking system (or maybe vice versa). failure occurred 2x, but never when the vehicle was cold. turning off all active safety systems and then restarting the vehicle appears to remedy the problem. restarting alone was not effective. vehicle is currently at our local dealership and is having multiple control modules replaced. *tr